Review and analysis of over 296 Other Bank Product/Service complaints against Capital One
Capital One consumers have reported over 296 official complaints related to Other bank product/service. Out of the 296 consumer complaints against Capital One, 19% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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Capital One Bank account or service deposits and withdrawals July 18, 2016 - Capital One 360 is my retail bank. -/-/2016, the bank began rejecting my attempts to deposit checks to my savings account. For more than six years before that, I deposited electronically without incident. I have corresponded repeatedly with the bank via the Message Center on the Web site since -/-/-, and the bank says the tech team is working on the problem. There has been no progress that I can discern and the bank has offered no report on progress. I think two months is ample time to solve this problem.... |
Capital One Bank account or service account opening, closing, or management July 12, 2016 - CapitalOne360 is not sending me money from my Mothers estate. I am the executor and have submitted all the paperwork. They claim - check was sent in - to my old address but it never came. They wanted to charge me $25.00 for a stop payment. When I asked for proof it was ever mailed, they agreed top send another. I gave them my new address, which they already are sending mailings to, but they claim the new check was mailed on - - give or take a day. Never arrived. The other account is an Individual account that required a Letter of Testamentary and an Affadavit of Residence. I sen... |
Capital One Bank account or service account opening, closing, or management July 7, 2016 - On -/-/2016 Capital One sent me an email to inform me to log into my account to cast votes for my stock. I attempted to do that but got a message that read " We are unable to accept your voting instructions online. If time permits, please return the voting instruction form in the enclosed business return envelope, or contact your financial institution. '' So I contacted the financial institution to informed them of the issue and to either send me the documents in the mail and/or fix the online issue. These request have been ignored by the financial institution.... |
Capital One Bank account or service account opening, closing, or management June 29, 2016 - I have recently checked my consumer credit report, I have contact the credit bureaus, I was instructed to contact you regarding these hard inquires made on consumer report WITHOUT my expressed written or verbal consent.... |
Capital One Bank account or service account opening, closing, or management June 20, 2016 - Issue that occurred was on Friday afternoon, - -, Capital One bank contacted me, and informed me they accidentally drilled into my safety deposit box, ; they said i needed to go down there and pick up my items. The bank is located at - - -, -, Texas -. The Manager who called me is - - However, upon arriving at the bank, the bank refused to release or even let me see the contents of my safety deposit box, unless i signed a form, waiving all liability to the bank, and confirming that all items were intact despite not having been able to see them. I was offered a chance... |
Capital One Bank account or service account opening, closing, or management June 7, 2016 - I have maintained a large balance in a Capital One Bank, NA " rewards '' checking account for several years. Over time it has been credited with over - rewards points which I have never used. In addition, my wife has a Capital One Visa credit card with a " rewards '' feature as well. About - days ago I received notification that the Bank was terminating the " rewards '' feature for the checking account effective - -, -. I telephoned customer service shortly afterwards and inquired whether the accumulated rewards in the checking account could be transferred to my wife 's credit c... |
Capital One Bank account or service making/receiving payments, sending money May 16, 2016 - Recently, I received a copy of my credit report. The credit report showed a credit inquiry by the companies listed, and that I do not recall authorizing. I understand this should n't be allowed to put an inquiry on my file unless I have authorized it. I have written Capital One Bank to have the inquiry removed from my credit file, but received no response. I have sent the complaint letter certified mail but I received no response to this issue. I kindly asked the Capital One Bank to forward me documentation that I have had on file or removed it all together. The creditor did not have authoriza... |
Capital One Bank account or service deposits and withdrawals April 21, 2016 - I 'm having a problem with capital one bank they are supposedly to be doing a fraud investigation on - of my accounts and yet it 's been almost a month and no one is giving me updates about my accounts and each time I call them they give me the run around on my account status and not giving me a straight answer plus on top of that I tried to open another account in the same bank and they are holding my tax refund check which is not related to my - accounts that they are investigating. This is the - bank that is just putting me in debt. I just assume they are doing some wrong like with... |
Capital One Bank account or service making/receiving payments, sending money April 12, 2016 - Capital One Bank keeps reporting to the credit agency of an account that they took over from - companies Orchard Bank and HBSC which at one time I had accounts. these are very old over 15yrs old had diputed them off my accounts and never put back on until Capital One Bank now keeps putting this account on my report I have called numerous of times They would respond okay our mistake it would be removed but they would again and again report Please have them remove this account I had - credit companies help me - - and Credit resolutions it would be remove but back on after a few month... |
Capital One Bank account or service account opening, closing, or management April 11, 2016 - In - 2015, my husband and I applied for a HELOC to consolidate debt and cover childcare expenses. We were told by the bank that we were not eligible for the product because we were not account holders, despite being account holders for many years. After that was corrected, we submitted the required paperwork to the bank and we were approved for a Home Equity Loan, not the requested HELOC, without consulting with us regarding the change to the application. Once again, the bank corrected their information, we collected and resubmitted all updated paperwork again, and we were approved for the ... |
Capital One Bank account or service making/receiving payments, sending money April 1, 2016 - Please refer to reference number -. To date I have received nothing in the way of a refund from - - -. After due consideration it occurs to me that Capital One Bank is complicit in the failure of my attempts to get my money refunded. It has now been over a year that I am out the money. I contracted with - - -. My credit card payment was made to a company that I never heard of : - - -. I had Capital One stop the payment which they did. The following month they played judge and jury and awarded the money again to - - -. - - - never provided me with... |
Capital One Bank account or service account opening, closing, or management March 15, 2016 - - # - This is the response I received from you and there was NO attachment. The case has NOT been settled, however I did speak with - from the executive offices of Capital One - - pin -. She is supposed to get back to me the end of this week. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless the collection of information displays a valid control number assigned by the Office of Management and Budget ( OMB ). The OMB control number for this collection is -, expires -/-/2018. Sincerely, - - -... |
Capital One Bank account or service making/receiving payments, sending money March 9, 2016 - I get a chargeback on my account on -/-/16. I contact my bank Capital one and fax the documents on -/-/16 as request by the bank. I received a notification on -/-/16 that my dispute was denial due to documents received after the date line. I called the credit card company with prove of documents faxed on time and they still applied that he was received after the date specified in the letter. The company did n't give me the regular time frame and did n't follow with me about this issue. ... |
Capital One Bank account or service making/receiving payments, sending money March 5, 2016 - I was the victim of identity theft. On - - I noticed an unauthorized - pending withdrawal from my - checking account to an account at capital one. I requested this transfer be stopped on - -. - - denied my request to stop this illegal transferred allowed it to occur on - -. After contacting the -, NJ police - - did request a return of my money from Capital One on - -. I have never done any business with Capital One how did they open an account in my name? ... |
Capital One Bank account or service making/receiving payments, sending money March 2, 2016 - I had my transfer account to my sons account blocked and cant unblock it. After 7 months the Capital one Bank blocked me from moving money from my account to my sons ( unknown to me ) I had to be on his account. I attempted to make a transfer after I got on his account and still cant do it. I understand the way this works, So I call capital one bank to rectify this issue. I called two times today and no one seems to know what is going on. I called two times and waited once 11 minutes and the other time 8 minutes .. Please help me ... |
Capital One Bank account or service account opening, closing, or management January 7, 2016 - Submitted account closure request -, confirmation received, still waiting. Account -. Tried calling them twice, just put in wait queue. ... |
Capital One Bank account or service account opening, closing, or management December 14, 2015 - Hi I applied for a capital one credit card on -/-/- and notice they ran Equifax and Transunion credit report. I also notice there is - joint account for Capital one dated back On -/-/- for both accounts, - acct with - debt and - -. I never had an account with capital one and never sign under a joint acct with anyone. Capital one is a crook and out to damage consumer credit. They listed Cap One Bank on - inquire and Capital one Bank USA on - on -/-/- each why did they run more than - credit report? ... |
Capital One Bank account or service making/receiving payments, sending money December 11, 2015 - As a small business, we signed up for Capital One 's SPARK PAY to accept mobile merchant processing payments. After signing up online, and receiving the dongle for our phones, an agent called us to inform our company that the terms of the agreement had changed, and that Capital One would be holding our proceeds for up to three months on a revolving payment schedule " while we establish a relationship with you. '' For example, $100.00 in merchant fees would be paid off in $33.00 increments, ever 30 days. Since they were calling to get my assent to this change in terms and conditions for t... |
Capital One Bank account or service using a debit or atm card December 1, 2015 - I was - a new CapitolOne Debit -. It came right thru my mail slot. I called CapitolOne, spent hours being routed to various departments and on hold, trying to get them to turn off the card. They were less than helpful. They would not tell me how the card came to be. My - credit reports are locked, as is my checking profile, so no new cards should ever be issued on my account. ... |
Capital One Bank account or service account opening, closing, or management December 1, 2015 - I have authorized electronic/paperless delivery of all my monthly statements & bills for multiple accounts & have not incurred any problems with delivery other than Cap1/Cosco The membership renewal for Costco was sent to my spam folder in -/-/2015 which I do not monitor because I have not used the card to incur a balance since -/-/2015 due to prior issues with " their '' statement delivery. In -/-/2015 I was clearing my spam folder & noticed a Costco account alert e-mail. This was a renewal of which resulted in late charges & a credit report of a balance unpaid after 30 days, which in t... |
Capital One Bank account or service using a debit or atm card October 5, 2015 - I have been banking with Capital one bank for about 5 months now and back On - - between the hours of - - and - - I went to a capital one bank in - T- to deposit $260.00 in the atm so i could go school shopping for my daughter and not have to pull out cash and just be able to swipe my card. Ive had bank accounts since I was - years old and never had atm issues so as i normally do I stacked up all my bills followed instructions on screen and gave the atm $260.00 then the atm said their was an error reading my money and then cancelled the transaction and my money was ... |
Capital One Bank account or service account opening, closing, or management October 2, 2015 - Following up, now for a second time, Capital One 360 refuses to complete transfer of my IRA accounts to - Bank. You responded by email to my original complaint - to you, writing that Capital One claims to be investigating. Since they began investigating, they have refused AGAIN to make the same transfers. ... |
Capital One Bank account or service using a debit or atm card September 15, 2015 - I recently ordered my credit files and found this account on my credit reports. I have never had any account with this institution and do not know of any account ever opened with them. My personal details where compromised in 2012 when my wallet was lost and included ; credit cards ; social security card and driving license but was found and mailed to me. Please provide full details of this account including the information used to open it. My credit files report an address that is not known to me and there have been attempts to open accounts from this address therefore, I require full validat... |
Capital One Bank account or service making/receiving payments, sending money September 9, 2015 - A former bank teller at Capitol One stole $5000.00 from me years ago and quitCapitol One wo n't find the last name of the crooked teller that would take 20 minutes and commits a cover up for years on this ... |
Capital One Bank account or service making/receiving payments, sending money July 14, 2015 - On -/-/- at approximately --, I made an online payment to Capital One Bank ( see attached ) in the amount of $38.00. At the time, I was unaware that payments made after - on the due date were considered late and posted the next day. Currently, I have a 30-day late on my credit reports ( - ) and also been denied a credit line increase with Capital One due to my late payment history ''. I have had - credit card accounts with Capital One for over a year and never paid late or after - on the due date. I am now being penalized for a practice which is against the law. Acco... |
Capital One Bank account or service account opening, closing, or management July 7, 2015 - This is the - complaint that I have filed against Capital One Bank during the last 57 days. For information regarding my initial complaint, which also involved my Rewards Money Market account ( hereafter, RMMA ), please see Case - ( hereafter, Case - ). A brief summary of the facts associated with Case - will facilitate CFPB 's understanding of my current complaint:1 ) After making a $230000.00 deposit to my RMMA in -/-/-, I had, as of -/-/-, not received reward points for the month of -. Historically, Capital One Bank credited reward points to my RMMA within the -... |
Capital One Bank account or service making/receiving payments, sending money July 3, 2015 - I called Capital One credit card to change my billing date. This is not the first time, I have attempted to have my Capital One credit cards due on the same date. The last time I was informed because I just made a payment ; I had to wait till next billing cycle. Today I called again, and the young lady was a little witch on the phone, she was argumentative and obnoxious on the telephone. She kept placing me on hold and saying thank you for your patience, please continue to hold ''. She informed me because I moved in -/-/- ( It 's -/-/- ) I can not change my billing date, REASON ... |
Capital One Bank account or service account opening, closing, or management June 12, 2015 - Capital one bank refuses to remove fraudulent inquiries related to an identity theft, that were not authorized by me there are multiple inquiries on my - and - - credit reports. ... |
Capital One Bank account or service account opening, closing, or management June 7, 2015 - I have been a royal credit card member with Capital one bank, so I made a call to the capital one customer service to upgrade my regular capital one card to the - card One day, I went to the Capital one bank located in - - -, NY to ask the banker the status of my update. She asked me to help her open a capital one checking account, which I said ok. Then she told me that I will receive a new credit in a few days. Several days later I got the card, but instead of receiving only - quicksilver card, I got -. Basically the banker applied a new one for me. I tried to call the branc... |
Capital One Bank account or service account opening, closing, or management June 4, 2015 - Capital One has violated these laws, as explained below : Consumer Financial Protection Act, FTC Section 5, Truth in Savings Act, Electronic Funds Transfer Act, Maryland Consumer Fraud Protection Act. Capital One forced open our safe deposit box and liquidated its contents without notice to us. Through mishandling, they lost the contents. They insisted that they forced the box open because we did not pay the rental fees. In fact, our checking account was set up such that the rental fees were automatically debited from the account each year. At some point, due to a security concern, we changed ... |
Capital One Bank account or service deposits and withdrawals May 25, 2015 - I am the subject of a fraudulent marketing scam which charged my credit card, Capital One, for hundreds of dollars. I requested assistance from the credit card company who refused to assist me with the issue. I called the credit card company and they dropped my call. I then spoke with a supervisor at the credit card company who assured me that their specialists would call me the next day at a specified time which did not occur. The following day I spoke with a specialist '' who, after reading the notes on my credit card account, started off with unfortunately '', at which time I ended the ca... |
Capital One Bank account or service account opening, closing, or management May 11, 2015 - This is a Rewards - - Account with Capital One. Terms call for - reward point to be awarded for every $20.00 in average monthly balance. So, if my average monthly balance was $100000.00, then I would receive - reward points for that month. Historically, points have ALWAYS been credited at the end of a month or early the following month. I recently ( late - 2015 - made a substantial deposit that more than doubled the cash balance in this account. However I have yet to receive - it has been 40 days as of this writing - a point reward that reflects this larger balance. Whe... |
Capital One Bank account or service deposits and withdrawals April 16, 2015 - In - 2015 I opened a secured credit card account with Capital One Bank via an initial opening security deposit of $300.00. It took approximately 14 days for the processing of that initial deposit to occur. Since that time I have made - consecutive payments, all made from the same account as the initial funding deposit. On -/-/15 I attempted to make a new deposit to the account, but due to a banking error on the payment end by -, the funding account bank, it was rejected. After identifying the issue with -, I had the error corrected and resubmitted another deposit of the sam... |
Capital One Bank account or service deposits and withdrawals April 8, 2015 - I am the Payee Upon Death on my aunt 's account. I called Capital One Bank for the procedure to have funds disbursed. I was told to go into the branch to retrieve funds. I explained that I live in - and was told that I had to send her original death certificate and a Letter of Instruction to the branch where the account was opened, which I was told was the branch located at - - -, - - - - I sent the requested documents via Priority Mail on -/-/-/-/2015 to that location. Since I was told that the funds should be disbursed about a week after the bank received the ... |
Capital One Bank account or service account opening, closing, or management April 7, 2015 - - - - -, SC - : Capital One FCRA LitigationTo Whom It May Concern : I had previously advised your company that I have been a victim of ID Theft. As a result I have a fraud alert requiring companies to contact me prior to approval for credit. Over the last 2 years Capital One has called/sent letters asking if I applied for credit which I have not. I have responded by phone and in writing that I have not applied/authorized said inquires on my credit and they needed to be removed. Your company stated in response to a previous CFPB Complaint and said that you would remove the unauth... |
Capital One Bank account or service account opening, closing, or management March 31, 2015 - I have a credit card with Capital One, a gm card to be precise. Before - I ordered some vinyl upholstery from - -, after receiving notice that the order had been delivered, but not received by me I complained to Capital One. They arbitrated an agreement with - - to reissue the order, - - would not send the order until they got the cash back from Capital One. After another long wait I cancelled the order, and - - told me there would be no refund because they never received the money from Capital one. I have been waiting months to see a refund, and finally filed a comp... |