Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Other bank product/service Making/receiving payments, sending money New Jersey

I was the victim of identity theft. On - - I noticed an unauthorized - pending withdrawal from my - checking account to an account at capital one. I requested this transfer be stopped on - -. - - denied my request to stop this illegal transferred allowed it to occur on - -. After contacting the -, NJ police - - did request a return of my money from Capital One on - -. I have never done any business with Capital One how did they open an account in my name?