Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Other bank product/service Account opening, closing, or management Texas

Issue that occurred was on Friday afternoon, - -, Capital One bank contacted me, and informed me they accidentally drilled into my safety deposit box, ; they said i needed to go down there and pick up my items. The bank is located at - - -, -, Texas -. The Manager who called me is - - However, upon arriving at the bank, the bank refused to release or even let me see the contents of my safety deposit box, unless i signed a form, waiving all liability to the bank, and confirming that all items were intact despite not having been able to see them. I was offered a chance to review an inventory that was hand written, illegible, and disorganized.