Review and analysis of over 26 complaints against Santander Consumer USA
Santander Consumer USA consumers have reported over 26 official complaints related to Managing the loan or lease. Out of the 26 consumer complaints against Santander Consumer USA, 27% were disputed by the consumer (i.e. the consumer was not happy with how Santander Consumer USA responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Santander Consumer USA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease December 10, 2015 - I have a vehicle that I am leasing through Chrysler Capital. I have had my car since - 2013 and have been making automatic payments for 24 months without issue. On - -, as what happens on the - of every month, my bank account was drafted by " Chrysler Capital Payment '' for my payment of $370.00. It then posted to my account on the -. I travel for work so I have all of my reoccurring bills set up to auto draft. Since I saw it drafted I did n't think anything of it again. This past weekend I checked my - - and I had a statement from Chrysler. Imagine my shock when I open... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease December 8, 2015 - I bought a vehicle and the Santander Consumer usa is the leasing bank. I had several financial isssues and the vehicle was repoed, i paid - in debt. But the day the vehicle was repoed they cause several damages to the door bumpers and the permanent damaged the battery. Till this day nothing has been done they aledge never recieved the papers but they did. I sent all papers numerous times and my vehicle continue to be damaged.also now the vehicle is facing reposation and nobody has helped me. I want to file a small claims suit but due to my budget i cant. Please help me im a veteran witha fa... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease December 8, 2015 - I purchased a vehicle from - - - on - -, 2015. My vehicle was financed with Santander consumer. Upon signing my contract an extended warranty was purchased for $2000.00 dollars. Two days later I was rear ended. A total loss. On - -, 2015 I asked that the warranty be cancelled with -. This company has given me the run around since signing the cancellation request form. On - -, 2015 I called Santander consumer to see if my warranty was cancelled so that my remaining balance of $85.00 is paid in full. - has paid thier half in the amount of $11000.00. Santand... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease December 3, 2015 - I entered into a written contract with - - who then sold it to Santander consumer usa. In the contract is states on the back that, " Oral agreements or commitments to loan money, extend credit or to forbear from enforcing repayment of debt including promises to extend or renew such debt are not ENFORCEABLE. To protect you ( borrower ( s ) ) and us ( creditor ) from misunderstanding or disappointment, any agreements we reach covering such matters are contained in this writing, which is the complete and exclusive statement of the agreement between us, E-CEPT as we may later agree in writin... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 23, 2015 - I had a car loan with Santander Consumer USA. After paying for many years we requested the company repossess the vehicle. This was -/-/-. At a later date we received a -/-/- - adding $5100.00 to our -/-/- income due to the amount of the loan adjusted off. Last month I received a -/-/- - for the SAME LOAN adding an additional $4400.00 to my -/-/- income for the SAME REASON FOR THE SAME LOAN. I do n't think I should be charged twice for the same loan charge/write off!!!! ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 23, 2015 - We bought a -/-/- Honda Ridgeline - in Arizona. - - financed our vehicle through Sentander Consumer USA -. Sentander, never mailed us any financial paperwork, with our account number, or their company name, prior to our first payment being due. When they did contact us, we immediately sent the payment through - - Bank Bill Pay. Sentander then accredited our first payment to our account. We then scheduled our -/-/- payment through - - Bank Bill Pay, Which they claimed that they did not receive, and they called us to complain. So we faxed the information they ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 21, 2015 - Hello, I am trying to report a violation of the fair credit reporting act perpetrated by Santander consumer usa. They have received a payment as of -/-/15 yet are continuing to report my account as delinquent. I spoke to a customer service manger - - whose explanation was that because this was an insurance payment it goes towards paying my balance and is n't considered a monthly payment but all my payments since - have been insurance payments and my account has not been reported delinquent because it is n't delinquent. They have received payments well over the amount due. This i... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 20, 2015 - i took out a simple interest auto loan at 25 % ish. i have paid over $20000.00 in interest and less than $3000.00 in principle since -/-/2010. i was hit hard by the economy, and did get behind. I had a couple deferments. When Icalled to ask what my pay off was just to get an idea I was floored that I still owe today what I financed -/-/2010. This feels criminal, and the DOJ file suit and sought damanges against Santander for their practices with Military Members. There has to be something I can do. I have my payment history. If upon your review you say it is legit then I will accept ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 19, 2015 - On the contract that was signed it has a annual percentage rate of -, amount financed of $18000.00, 72 monthly payments at $510.00 each, and total finance charges of $18000.00. Upon trying to do an amorization schedule I discovered that the annual percentage rate being charged was not - but was actually -. ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 18, 2015 - i called them on - - 2015 and said i need to do a voluntary surrender of my vehical. so they started typing on their computer.. they then said i need you to do a recording i said no i dont need to do a recording to do your surender. I said why? i just told you thats what i wanted to do. so i hung up.. they called since then since today 224 times.. and i have talk to them.. now they are harrasing me every time. my last phone call was well its your loan, you need to pay it. thats what i was told. i said do you ever look at the notes yes i do ... so you want to surrender the vehicle? i said... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 16, 2015 - I have asked Chrysler capital/santander consumer for a copy of my contract lease with them for a copy of the list of fees that I will be charged and the payment history in which they have received from me! Send Chrysler capital refuses to send me any information regarding my payment history and extra fees they have been charging me and a copy of my contract lease with them! Particularly a gentleman named - keeps lying saying that they 've sent the information I 've been waiting for months I have n't gotten - document or anything else can you please help me get a contract copy and my paym... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 14, 2015 - My complaint is against a finance company called Santandar Consumer US. This company has placed a 30 day deliquency mark on my credit file in error and refuses to remove it. -/-/- I was unable to make my monthly car payment so I rolled it over to the next month. My payment was made on the due date of the following month to ensure it would not be 30 days behind. -/-/- my spouse and I decided to purchase our first home. When our credit was pulled there were no deliquencies reported and everything was great. About 3 weeks before settling on our new home ( -/-/- ), our mortgage comp... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 13, 2015 - I had a car loan with Santander Consumer USA. I made a payment of $450.00 while in the process of trading that vehicle for a new vehicle. My last statement had a " estimate payoff '' of $18000.00, however that week, the dealership payoff amount was $18000.00 not including the amount I had just paid. I proceeded with the trade financed by - -. I was told by the dealership the difference from the payment I made would be refunded to me. Since then I contacted Santander USA after receiving a payoff statement. They could not tell anything because the account was closed. ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 10, 2015 - I am having difficulty resolving an issue listed on my credit report with SANTANDER CONSUMER USA, a creditor. I have attached a copy of the account for your review. Here is an explanation of my account : " I fell behind ( twice ) on my car loan and it was repossessed in -, - and -, -. A fee of $370.00 was added to the account for both occurrences. I paid my car off, of the principal balance in -, -. In -, -, the car loan continued to be extended ( for fees incurred by the creditor ), even though my principal balance was paid in -, -. The payment changed from $2... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 7, 2015 - - - - - - - - -I AM PAYMENT FOR - - AS PROVE AS SANTANDER CONSUMER USA/AUTO LOAN LAST -/-/- SINCE -/-/-OR - AS COPY - - PLEASE SEND ME MY ADDRESS IS - NC - CUZ I WILL BE SUIT MY E- HUSBAND ..SO I ALREADY DIVORCE NEVER PAY AS HALF SO I WILL PAY FOR $52.00 MONTHLY ANYWAY LET U KNOW THAT ALL SMILE .. LET ME KNOW CALL ME - AS QUICKLY THANK U - - - ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 5, 2015 - I had an accident -/-/2014. The car was totaled. I contacted Chrysler Capital to find out how to handle the balance left over. I was told that there was n't anything due at the time. I tried several times to take care of this. I kept getting the same response. I moved in -/-/-. Months went by and I did n't hear anything. Then I went to buy another car and the Chrysler account is reporting inaccurate information. I sent a letter to see if I could get this straightened out, but have n't received a response. I will pay the money I owe ( minus late fees ), but I would like the reporting to ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 4, 2015 - I paid my vehicle off and received the pay off letter from Santander Consumer USA on -/-/2015. The letter states to allow 30 days for the credit reporting agencies to update their records. As of today 's date, - -, 2015, - shows the account as a Repo with an out standing balance? The vehicle was taken - - and I picked it up the same day? The following month it was paid in full. Santander credit dispute department states they forwarded the information to all - credit reporting agencies. - is saying they never received it? The 30 days to update has passed. I would like... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 4, 2015 - This complaint is against Chrysler Capital. I have been paying $300.00 every 2 weeks for a $590.00 amount due. They advised that I did not receive credit until the entire monthly amount was paid in full. Even though my payments are made somewhat in advance, their " system '' does not recognize this. I requested that do not call and they advised I would be put on the " do not call '' list. They have continued to call ( 4 times ) after being placed on this list. Each time they apologize and say they were in error. Capital - has violated the do not call agreement. ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease November 3, 2015 - Our loan was purchased by Santander Consumer from - and they are saying we opted to skip a whole year worth of payments during the time the loan was with -. We never authorized payments to be skipped and Santander can not provide me with documentation proving we made the authorization. The loan matured in - and continues to accrue late fees and interest. I have making payments but recently lost my job and the remaining balance of $1500.00 is being deemed due immediately or they will pick up the 2005 - - with no option to work out the remaining $1500.00 balance. In reality we... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease October 31, 2015 - I had an auto loan as a co borrower with Santander Consumer USA for a - - Infinity M37x I had made about 1 year worth of payments as I was driving this car from -/-/--/-/-. -/-/- I informed Santader that I no longer wished to own this veichle and that I would like to surender the car. Santander informed me that I was unable to surrender the vehicle because at the time I was up to date on my payments and that I had to be at least 90 days " past due '' before they would reposses the vehicle. I explained to Santander that I did not want the late payment information on my cre... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease October 29, 2015 - Santander Consumer USA is reported false information to the - major credit bureaus for an auto loan. They also breached the contract and wrongfully taken the auto before the first payment was ever due. In addition, they never returned the tendered payments and violated numerous laws, policies and codes. ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease October 29, 2015 - I had a car loan with Santander USA for a whole year I paid them and nothing was apply to my account. This was over 3 thousand dollar, -/-/- was suppose to be my last payment but they said I had to pay them for another year. Just this year I got another bank to refinance my car loan. But these people still took money I already had paid them. I had documentation to support this. ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease October 29, 2015 - I have auto loan with - -. When opened I set auto payment, and in - of - I called inquiring what is needed to change my bank account for future withdrawals. They emailed me form, I filled in and faxed. Next month payment was not withdrawn, I called end of -, and they claimed never received fax. I made payment over phone and set up net payment for - same way in case auto payment would n't work ( was told at that time I can not set up auto payment for next 6 months because - payment was missed which came to be incorrect ). Went on their web site and set it, and they withdraw... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease October 23, 2015 - I financed a care -/-/- for a little over -. It is -/-/- and the amount owed on my car is -. I also put down - when I purchased my car. I made payments on time for a year like I was told and that Santander Consumer would report every 27 days and I would then be able to get out of my car which held a high interest rate within a year. That did not happen. I dont understand whats going on. Although I made payments on time for over a year I am not stuck in my car paying money towards a loan that is ultimately not decreasing. ... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease October 22, 2015 - I originally took a loan from Santander on - -, 2012 in the amount of $29000.00. The loan was for 6 years ( 72 months ) at $790.00 per month. To date I have made a total of - payments, which totals $24000.00, and only $4100.00 has been applied to the principal. With all the payments that I have made $20000.00 has been take for interest and only $4100.00 applied to principal. At this rate I will be paying this loan for another 20 years before it would be payoff. I spoke to a Santander agent to get some clarity on why so little of my payments where being applied to the prin... |
Santander Consumer USA Consumer Loan managing the loan or lease managing the loan or lease October 20, 2015 - Hello, My wife and I refinance our car -/-/- with Santander USA. -/-/- we paid the car off and received new -, release of security note. We sold the car to - - - and since the car was sold - more times. I went to the DMV and received the print out of title. We have submitted it to all credit agencies numerous times and call Santander. Santander will not update there system and keeps reporting the wrong information. This causing us great harm. We are trying to buy a home but with this wrong and malice act by Santander the bank wants us to put more money aside for the lo... |