Santander Consumer USA Consumer Loan Complaint

Santander Consumer USA Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease Arizona

We bought a -/-/- Honda Ridgeline - in Arizona. - - financed our vehicle through Sentander Consumer USA -. Sentander, never mailed us any financial paperwork, with our account number, or their company name, prior to our first payment being due. When they did contact us, we immediately sent the payment through - - Bank Bill Pay. Sentander then accredited our first payment to our account. We then scheduled our -/-/- payment through - - Bank Bill Pay, Which they claimed that they did not receive, and they called us to complain. So we faxed the information they requested from our bank. We received a confirmation that they had received our fax, but they called us the next day, claiming they did not receive the fax information. When I requested to speak to a supervisor, she confirmed that they had indeed received our fax.


have paid our bills from - - Bank Bill Pay for years, and NO ACCOUNT has NEVER claimed that the account number was not on the check. Since I had Sentander on the phone, I agreed to make -/-/- payment over the phone. After giving Sentander 's male employee my card information, he said our payment was rejected because I did not know my Zip Code, which is -. So I informed them that their - payment had been scheduled to be paid on -/-/-, and that I was mailing them check # - for -/-/- payment that they had refunded. On Monday - -, 2015 ( three ( 3 ) days later ) Sentander called us at -. and again attempted to collect -/-/- payment. There have been several calls, and we are tired of Sentander harassing us, and making false claims, and refunding payments that are made.