Santander Consumer USA Consumer Loan Complaint

Santander Consumer USA Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease Michigan

I have auto loan with - -. When opened I set auto payment, and in - of - I called inquiring what is needed to change my bank account for future withdrawals. They emailed me form, I filled in and faxed. Next month payment was not withdrawn, I called end of -, and they claimed never received fax. I made payment over phone and set up net payment for - same way in case auto payment would n't work ( was told at that time I can not set up auto payment for next 6 months because - payment was missed which came to be incorrect ). Went on their web site and set it, and they withdraw twice on - -. Called on - at - -, spoke with - who told me they need me to fax my bank statement showing withdrawals. I faxed it on -, than called on - at - - and spoke with - who confirmed they received it and that refund will be done by -. Nothing happened so I called on - at - ( putting all times and dates so they can verify on tapes is this true statements ) and


will take up to a week to receive. Since this was - day since my money is sitting with them I asked to speak with someone higher, and at - I was talking with - - who was " understanding '' but could not commit to expediting anything and passed me on to - at -. After me repeating all incompetence on their side, she became defensive and now claimed that my faxed bank statement is invalid, because I have - all other charges on my account ( do not feel it is any of their business knowing what I am paying besides their loan ). They claim they have no way of finding proof on their end of charging me twice, which I find unbelievable. All of this is putting additional burden on my finances, and I will probably not have enough money to cover all my bills next month, due to Chrysler financial holding my $530.00 for close to a month now. Asking for help