Santander Consumer USA Consumer Loan Complaint

Vehicle loan Managing the loan or lease managing the loan or lease

Santander Consumer USA Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease North Carolina

I am having difficulty resolving an issue listed on my credit report with SANTANDER CONSUMER USA, a creditor. I have attached a copy of the account for your review. Here is an explanation of my account : " I fell behind ( twice ) on my car loan and it was repossessed in -, - and -, -. A fee of $370.00 was added to the account for both occurrences. I paid my car off, of the principal balance in -, -. In -, -, the car loan continued to be extended ( for fees incurred by the creditor ), even though my principal balance was paid in -, -. The payment changed from $240.00 to $200.00 a month, during this process. In -, -, $7.00 showed as the remaining principal balance. -, -, the same amount showed as a principal balance of $7.00. It continued and in -, -, the balance was still $7.00, even though I paid the principal off in -, -. I paid the $7.00 on - -, -. The balance as of - -, -, now shows $0.00 cents. When my counselor and I called SANTANDER CONSUMER USA, they said they are keeping the account opened with a $0.00 cent balance so they can collect over $1000.00 in fees. I believe this is not only unfair, but negligent on the creditor 's side. I have already paid the balance in full and the creditor continues to charge me fees. I am seeking to resolve this matter, with your help and request the fees to be removed entirely and make the balance on my account reflect zero on the credit report. ''

Santander Consumer USA customer in North Carolina
Nov 10, 2015

* Source: CFPB Complaint Database

Santander Consumer USA response to complaint:
Closed with explanation

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Contact Santander Consumer USA

https://www.santanderconsumerusa.com/
(888) 222-4227
https://www.santanderconsumerusa.com/customers/con
P.O. Box 961245
Fort Worth TX 76161
Santander Consumer USA
Santander Consumer USA

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