Reverse Mortgage Solutions consumers have reported over 161 official complaints. Out of the 161 consumer complaints against Reverse Mortgage Solutions, 22% were disputed by the consumer (i.e. the consumer was not happy with how Reverse Mortgage Solutions responded to their complaint) and 98% were processed in a timely manner. 0% of consumer complaints against Reverse Mortgage Solutions resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan servicing, payments, escrow account | 65 | 17% |
| Loan modification,collection,foreclosure | 64 | 28% |
| Settlement process and costs | 12 | 17% |
| Application, originator, mortgage broker | 12 | 8% |
| Credit decision / Underwriting | 5 | 60% |
| Other | 2 | 0% |
| Making/receiving payments, sending money | 1 | 0% |
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Stop CallsReverse Mortgage Solutions Mortgage loan servicing, payments, escrow account November 30, 2016 - My mother 's home that is in a reverse mortgage caught fire in the kitchen. The home suffered smoke damage throughout ... There are two issues : 1. The contractor has not been paid by Reverse Mortgage Solutions , Inc . They are holding a check for over $29000.00. The check has been held for months. Obviously the contractor needs this and all future payments due immediately upon disbursement. 2. The insurance adjuster representing the Mortgage company did not include all work needed to make the home livable again. The adjuster needs to return and accurately assess all damage so the insurance... |
Reverse Mortgage Solutions Mortgage loan servicing, payments, escrow account May 20, 2016 - SEE MY PREVIOUS COMPLAINT re : Reverse Mortgage Solutions ( RMS ) of - T- ( Reverse Mortgage Solutions - - - - - - - ) ILLEGAL ROBO-SIGNING OF MORTGAGE " ASSIGNMENTS OF DEEDS '', etc. Briefly, my elderly, -, - father got a reverse mortgage from - Mortgage ( now dba Reverse Mortgage Answers ) of - on - -, -. His mortgage was shrouded with fraud from day - when ( per an undated Underwriting Conversation Log ) even before he got that reverse mortgage an appraiser concealed from the underwriter the presence of a highly-visible, income-producing comm... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure May 19, 2016 - Hello, I am sending this email in the hopes of finding some assistance for my mother - yr. old mother, - - - My mother currently has had a reverse mortgage for the last 4-5 yrs. The mortgage company wants foreclose on the property because there was a lien placed on the property in the amount of $27000.00. The mortgage company paid the money without contacting her to find out if it was owed or before getting any information so now they started foreclosure proceedings. Obviously, my mother nor anyone in our family can afford to re-pay the $27000.00. I do n't know if this is legal... |
Reverse Mortgage Solutions Mortgage credit decision / underwriting May 16, 2016 - my sister 's house was foreclosed over $3800.00 taxes she did n't pay in -/-/- the mortgage company she was doing business with reverse Mortgage solution put a clause in saying she was responsible for pay taxes she paid -/-/- up to -/-/- and then reverse mortgage paid -/-/- and -/-/- - or reverse mortgage solution office paid they gave one month notice the house was been auction a buyer came in put down $20000.00 deposit we spoke to the buyer he agreed not to buy the house he just wanted his $20000.00 deposit back reverse mortgage Solutions refused he was forc... |
Reverse Mortgage Solutions Mortgage loan servicing, payments, escrow account May 4, 2016 - I have a reverse mortgage and the lender is trying to foreclose on me because for one month I had to go out of the country and I fell ill and they are claiming I didnt live there and they are also NOT willing to give me a payment plan to repay the taxes I owe in the amount of $11000.00. I offered a contribution amount and the rest in payments and they refused. I am - years old on a fixed income, I am going to pay. For $11000.00 they want to put an - year old on the streets. Please do not allow them to do this, I have other friends and their reverse mortgage servicer allows them payme... |
Reverse Mortgage Solutions Mortgage loan servicing, payments, escrow account May 4, 2016 - Home damaged by hail storm -/-/-. Check amounting to $23000.00 received from - - on -/-/-. Check forwarded to mortgage company RMS, - - -, -, T- -, telephone # -, Loan # -, Date of funding -/-/-. Property address - - -, -, T-, -. Mortgage is a reverse mortgage. RMS acknowledges receipt of funds but will not release any funds to insured party. RMS also advises that only 50 % of funds will be released to insured party. No firm date is provided as to release of insurance funds. RMS also indicated payees on check will be Cont... |
Reverse Mortgage Solutions Mortgage loan servicing, payments, escrow account May 2, 2016 - We purchased our home - - with a reverse mortgage originated by - - and transferred to Reverse mortgage Solutions ( RMS ). On - -, - we received a notice from RMS that we owed $1100.00 for delinquent taxes and insurance. I called customer service for an explanation and was told $790.00 was for insurance they paid due to a lapse of coverage of my homeowners insurance and $390.00 was for unpaid property taxes.Regarding the insurance charge : We have a Homeowners Association that covers the property and the policy at time of closing was a 3 year policy that did not term... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure April 28, 2016 - In or about - -, I was - program which -. The boat that I was riding on for this - race crashed and I suffered -, which left me unable to work. I was able to obtain a reverse mortgage with - at the time. I was responsible to keep up with the property taxes. I fell behind on my taxes with - and they were gracious enough to allow me to pay $210.00 per month until the $7600.00 was paid off. After making two payments to -, the loan was transferred to RMS. RMS refuses to acknowledge the payment arrangement I had with - and is now threatening to foreclose on me. Two... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure April 21, 2016 - My Dad got a reverse mortgage with - -/-/-. About a year or so later, - went out of business and now - - - was in charge and hired Reverse Mortgage Solutions as the servicer. My dad passed -/-/-. I thought I would be able to purchase the home within a year due to a business deal I was involved with with my cousin but he fell ill and the project went on hold indefinitely. Then the company I worked for went out of business. -/-/- received notice that the company foreclosed saying I defaulted by not appearing in court to answer. I was never served a summons to my kno... |
Reverse Mortgage Solutions Mortgage application, originator, mortgage broker April 10, 2016 - COMPANY # 1 : - COMPLAINT : After many months of submitting required documents - documents that necessitated spending of my own limited retirement income, I received a letter that the application for reverse mortgage had been denied. REASON GIVEN : I had ( personally decided to ) cancel the application. I had NEVER cancelled the application ; particularly after spend my own money and time. Phone calls demanding clarification were never answered. COMPANY # 2 : Security 1 Lending COMPLAINT : After months of submission of required documents and after spending my own limited retirement funds ... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure April 8, 2016 - I - - live - - - - Il - have a mortgage reverse since 2008 in the amount of $310000.00 lien mortgage. I was not given the opportunity for a counseling session. The mortgage lender has been working with me to get caught up with the taxes. I was under the impression to help me stay in my home. Then all of a sudden the mortgage company file for foreclosure against me and took my home and confirmation of the approving the sale is - -. I have been told to wait when in communication and had no idea that my home was been taken from me. I only received $1000.00 per month... |
Reverse Mortgage Solutions Mortgage settlement process and costs April 5, 2016 - Mortgage Company RMS that my mother had Reverse Mortgage with. Is trying to defraud family members who wish to buy Home back. Buy appraising home at more than it value. ... |
Reverse Mortgage Solutions Mortgage loan servicing, payments, escrow account March 24, 2016 - We obtained a Reverse Mortgage on our mother 's home via her living trust in order to provide her with in home medical care. Our mother passed away in -. Our loan was sold to Reverse Mortgage Solutions for servicing. We notified Reverse Mortgage solutions of our intentions to complete the terms of the living trust and sell the house to pay off the Reverse Mortgage in -. We were instructed by the representative of Reverse Mortgage Solutions that we would have three months to settle the trust and sell the house, and that if we could show the house was in process of being sold, we could hav... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure March 22, 2016 - Here is my story. Back in - of 2013, I was selling my house and having heard all the hype about Reverse Mortgages, I spoke to a representative from Reverse Mortgage Solutions in - Texas. He assured me that under a reverse mortgage the new house would be mine until the day I die. He told me I 'd never have to worry as long as my taxes were paid and my homeowner 's insurance is up to date. Concerned about my security, I asked repeatedly if the house really would be mine until I died and he reassured me over and over again that it would. Regretfully, I believed him. Big mistake! I signed al... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure March 9, 2016 - I took out a reverse mortgage with - about six years ago when I was having severe financial hardships. They paid off my first mortgage but did n't pay off my back due taxes of about - - dollars. They assigned the mortgage to - Mortgage. I had a repayment agreement with them. Then - bought the mortgage again and Reverse Mortgage Solutions became the new service provider. From the start they seemed to want to foreclose and not give me a new repayment agreement citing FHA rules. In the meantime, after getting my reverse mortgage, I was forced to file Chapter - bankruptcy and was... |
Reverse Mortgage Solutions Mortgage loan servicing, payments, escrow account March 7, 2016 - During the last 5 years, - has had her reverse mortgage loan through Reverse Mortgage Solutions Inc. ( RMS ) In -, while in -, she was behind on certain payments. This causes RMS to notify her of her non-compliance and establish that if she did not emit these payments, she would be in default and her property would be foreclosed. -/-/-, - contacted - - by phone, a representative of RMS. During their phone call, an agreement was reached to make 60 consecutive monthly payments for the amount of $62.00 for a total of $3700.00. Another requirement of the agreement was to... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure February 16, 2016 - Reverse Mortgage Solutions, Inc. 's ( RMS ' ) foreclosure of a - citizen 's home in Maryland was temporarily averted this past week. A short sale contract at full appraisal ( i.e. RMS appraisal ) was received but rejected by RMS and its greedy investors who choose to remain anonymous. We understand that the DOJ recently fined RMS and its parent entity - for fraud, and it seems that they should be investigated for other improper reverse mortgage activities. Further, HUD should do a thorough audit of this account as it was previously handled by - - and - - -, whose overchar... |
Reverse Mortgage Solutions Mortgage loan servicing, payments, escrow account February 11, 2016 - Dear - or - - -, - I am contacting you at the suggestion of MN Attorney General - -. I contacted the MN Attorney General 's office - -, - because of grave concerns regarding Reverse Mortgage Solutions ( RMS ), ( subsidiary - - ) business practices and how they use stalling tactics coupled with poorly trained customer service reps who loose paperwork, are rude, tell me I have done something wrong, etc., to keep me from purchasing my family property at 95 % of current market value. In -, - my mother was coerced into signing a reverse mortgage on a house... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure January 20, 2016 - we have a - mortgage for purchase with reverse mortgage solutions and they are threating foreclosure on a lapse in flood insurance of three months in 2014 due to fema of a total amount of - dollars our flood insurance is - dollars per year I am on a fixed income and can not pay the amount they are demanding ... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure January 13, 2016 - My mother died on - -, 2015. I am the administrator of her estate. She had done a reverse mortgage with the lender RMS ( reverse mortgage solutions ). We have given the lender everything they have asked for and we are currently trying to sell the home ourselves. However, the lender will not communicate to me what the timeframe is that we have to sell the property. Can you help us get this information? ... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure January 12, 2016 - My father 's house had a reverse mortgage, serviced at the time of his death by Reverse Mortgage Solutions , Inc. RMS contacted me by telephone eight ( 8 ) days after my father 's death to request a copy of his death certificate. Once the - had prepared the Death Certificate, I scanned it and sent it to RMS via e-mail. In the body of that e-mail I indicated my intention to pay off the mortgage through the proceeds of the sale of the house. I sent RMS a copy of the listing agreement with a local real estate firm for the sale of my father 's house five ( 5 ) months after his death. RMS acknow... |
Reverse Mortgage Solutions Mortgage application, originator, mortgage broker November 12, 2015 - My father was sold a predatory reverse mortgage -/-/- by a company that is now defunct because of fraud. He also at the time was diagnosed with - at the time he was forced into signing this loan. - - - is now trying to foreclose and take the property. That property was given to him by his mother who has had the property since the -/-/-. The house and property were paid off before the loan. He had no need for the loan and did not know where the money went. He recently passed away and I have - sisters to whom this property was supposed to go to when he passed. We need he... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure November 2, 2015 - the reverse mortgage lender ( reverse mortgage solutions inc ) provides a procedure for the struggling homeowners to short-sale their property. ( short-sale letter exh - ) stating that Once the process begins, an associate will review your application and contact you within 5 business days to discuss next steps. '' FHA 's parent agency, the U.S. Department of Housing and Urban Development, also has guidelines for lenders handling short sales. we have submitted a complete short-sale package both by fax and email on - -, 2015 ( see exh - ) only to be told that the package was lost b... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure November 2, 2015 - On - -, 2015 I received a letter from Reverse Mortgage Solutions , Inc. notifying me that my loan was in serious default due to lender placed flood insurance. I was originally notified of the flood insurance requirement in 2015. I am - years old and live on a fixed income. The amount needed to bring my account out of default is listed on the letter as $6400.00, which will increase. I made several calls to Reverse Mortgage Solutions, Inc to get more information in which I was not able to get in contact with them until weeks after receiving this letter. The representative assigned to ... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure October 29, 2015 - I took out a reverse mortgage with Reverse Mortgage Solutions, in the amount of -, -/-/-. I was delinquent in my taxes and insurance, so they agreed to redo my agreement and let me pay them back monthly, which I did, faithfully, every month. I have been putting money in a savings account to pay this year 's taxes, and took out an insurance policy to cover the mortgage this past month. I had a verbal agreement with the woman handling my account to pay back the loans for the taxes and insurance. On -/-/-, I got a letter in the mail from Reverse Mortgage Solutions, telling me that I ... |
Reverse Mortgage Solutions Mortgage loan servicing, payments, escrow account October 19, 2015 - I have a reverse mortgage and am getting threatening letters that I can lose my home because I owe - for property insurance even though I sent proof that my condo - provides it. ... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure October 16, 2015 - i have a reverse mortage with reverse mortage solutionsI am on a fixed income they require me to pay -per month to pay the premium I only receive - permonthI have a home onwers policy and auto insuranceutilites and dr and - bills ... |
Reverse Mortgage Solutions Mortgage loan servicing, payments, escrow account September 29, 2015 - - letters sent to the mortgage institution in order to request the money is available, according to the monthly loan statement, and they did n't answer it. ... |
Reverse Mortgage Solutions Mortgage loan servicing, payments, escrow account June 29, 2015 - Reverse Mortgage Solutions, Inc. - - -, 2015 I received this letter Your failure to pay the property charges requires us to pay these expenses on your behalf. The total amount paid to date on your behalf, which you must repay is $160.00. ... |
Reverse Mortgage Solutions Mortgage credit decision / underwriting May 22, 2015 - It took - months for the RM to go thru due to the Lender misinformation I had to notar sign documents - I had to call my city planner because they then told me my townhouse did n't qualify. I spent hours on the phone myself doing their job That was wrong I own and paid for totally my home, the appraiser was - hours late did n't take the pictures properly so I had to do that also. I recently had my daughter & granddaughter move in and need help so I asked for money from a line of credit which has - - and was told NO, I then ask for monthly payments and was told NO. This is insane... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure May 17, 2015 - I helped my mother get a reverse mortgage in -/-/- and she died -/-/-. They started Foreclosure procedures about 2 months after she died. I sent them letters ( before she died ) requesting to set aside the reverse mortgage because they failed to follow procedures with their paperwork as mandated by HUD. There were several forms required by HUB that she was supposed to sign that she understood this process. She never signed these forms and did not understand. It was the counseling mandated by HUD but was not followed. That company - was the counseling agency authorized by HUD to do... |
Reverse Mortgage Solutions Mortgage loan modification,collection,foreclosure April 29, 2015 - Reverse Mortgage Solutions is threatening a foreclosure although elderly borrower is desperately trying to liquidate assets to satisfy a delinquency. Borrower has made good faith efforts to comply with lender 's FHFA / FHA / HUD requirements in reference to delinquency and acceleration. Also, the borrower has been very seriously ill the past several months, in and out of the hospital ( enduring - ) in her efforts to stay in compliance. ... |