Reverse Mortgage Solutions Mortgage Complaint

Reverse Mortgage Solutions Mortgage department,

Reverse mortgage Loan servicing, payments, escrow account Nevada

We purchased our home - - with a reverse mortgage originated by - - and transferred to Reverse mortgage Solutions ( RMS ). On - -, - we received a notice from RMS that we owed $1100.00 for delinquent taxes and insurance. I called customer service for an explanation and was told $790.00 was for insurance they paid due to a lapse of coverage of my homeowners insurance and $390.00 was for unpaid property taxes.Regarding the insurance charge : We have a Homeowners Association that covers the property and the policy at time of closing was a 3 year policy that did not terminate until -/-/-. I referred her to my HOA and they faxed a copy of the policy to RMS. I was forced to do this on 3 separate occasions over a 2 year period and each time I was reassured by an RMS representative that it " would be taken care of ''. It never was.


taxes paid om time from - thru -, therefore there could not have been a " missing '' tax payment for that period. After each of these sessions with an RMS rep I would receive a monthly statement showing no delinquent charges which led me to believe that finally we had cured the issues. Not so. - - we were placed in foreclosure by RMS. Realizing working with a customer service rep was not accomplishing any results I contacted the department head and was told he would start and investigation. As a result of their investigation, RMS agreed the $790.00 insurance charge was not valid and credited the charge to my loan balance. His research into the tax issue discovered that the mortgage originator, - - when preparing the closing documents included -, - and - quarter taxes but did not compensate for the - quarter taxes. Not sure why with all of my dealings with RMS.s reps over a 2 year period no one was able to provide me with this information, however after being provided with the proper accounting breakdown I realized how the mistake occurred and the claim was legitimate. I forwarded a cashiers check and assumed that the 2 year ordeal of stress and frustration was finally over ... not so. Two days after RMS received my cashiers check, they filed a " notice of default '' against our property!! Initially, I felt we were just dealing with an inept dysfunctional organization, however it appears this is a deliberate company strategy to rip-off innocent people and acquire their property. My wife and I are both honest responsible people in our - 's with in excess of $100000.00 in equity in our home. At no time during this process we were not willing or unable to pay the disputed amounts, however we knew without a doubt the insurance charge was not valid so why were we to accept the claim for the taxes when we were never provided any type of accounting that this was owed by us. Furthermore, we received monthly statements from RMS and these items never once appeared anywhere on the breakdown even though there were specific line items addressing both of these items, they also showed - balance owed. For us having to deal with the constant intimidation and coercion from this company may not be illegal but is unquestionably unconscionable and they need to be stopped somehow from their deceitful practices.