Ditech Financial LLC Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Ditech Financial LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Oregon

Our original Mortgage was through -. They were picked up by -, then passed on to Greentree ( - ). They got into trouble and was picked up by Ditech. When Greentree acquired our mortgage I was at a - with my wife and out of the loop for over 60 days ( - to - ). I continued sending our payments to -, they in turn sent the payments on to Green tree. Greentree jumped our payments, stating our Escrow account was delinquent. It was not, but we sent the extra amount without question. At the end of the year they had to return the overage back to us, some $920.00 by federal law. Ditech tried the same thing about the Escrow account. We ignored the the request because we had received some $1400.00 with the understanding it was an overage to our Escrow account from Greentree. We continued sending our original amount and have never been late nor missed a payment to Ditech. Ditech and Greentree tried to force us into refinancing by threatening foreclosure. We were referred to -. We would have been approved and charged $3000.00 and returned to Ditech as our mortgage holder. We refused the loan and continued to make our original payments. About 2 months back we received a package in the mail to reduce our payments from the original amount of $630.00 to $ - and adding the famous $3000.00 to our $ - amount left on the mortgage. We called for a final payoff and found Ditech had jumped our mortgage by $3000.00 without our approval. We have been sending our payments of $630.00 registered with a return receipt to prove we did not approve their offer. We have sent a complaint to Oregon Dept. of Justice and to the state agency that approved Ditech to operate in the State of Oregon. Copies of our complaints will be sent to your org. in a later submission due to scan problems.

Ditech Financial LLC customer in Oregon
Mar 10, 2017

* Source: CFPB Complaint Database

Ditech Financial LLC response to complaint:
Closed with explanation

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Contact Ditech Financial LLC

https://www.ditech.com/
800-700-9212
https://www.ditech.com/contact-us/home-loan-specia
1100 Virginia Drive Suite 100A
Fort Washington PA 19034
Ditech Financial LLC
Ditech Financial LLC

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