Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

I had originally filed a complaint on -/-/-. [ Case number : - ]. Their response to me on -/-/- was as follows : " Ditech records reflect that you voluntarily applied for a modification review and, after completing the trial period plan, you were approved for a permanent modification. Once the modification is completed the account will be brought current. Ditech currently is waiting for the signed modification documents to be returned by you. If you have any questions regarding the loan modification process, please contact Ditech representative - at ( - ) - extension - " I 've called them in - once I received the recorded modification documents with the -. They assured me that the account will be updated on their system the first week of -/-/-. By the end of -, I still did not see my account updated to reflect a modification in place but instead it still shows that I am past due and late on my payments. I 've since them called them many times. One time they said that it will be updated in the beginning of -. I called again in mid-- and they said it will be updated soon because they are under-staffed. It is now -/-/- and I still am showing my account not up to date. I demand that at this point they get my account updated because this is affecting my ability to apply for any credit or mortgage. Thank you.