Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Missouri

Complaint # - Ditech- Re-occurring Issue New Complaint My home loan was Originally with - then Greentree now being serviced by Ditech, .I believe - - thru today -. I have been expeirncing much difficulty with this company.. In the Months of - Thru - of - I have been seen discrepancies I am on a BI-Monthly payment which is every other Friday deducted out of my - bank account. I started to notice in -, - Late charges being applied to my account, when I called they said it was a computer err and would ask that the fee be removed, Again the following month another Past due charge was applied ... I called again ... " They will request this be waived '', Computer err my account is in good standing ... Then come - ... I get a NON so Nice man Beating on my door, handing me a notice to Call Ditech.. I call they say, well that 's strange nothing 's wrong your account is in good standing ... then I receive a letter notifying me that there has been a collection agent assigned to my account - at - ... PLEASE CALL " This


your monthly obligation, If I are unable to make my payments, my best option was to call - to find more AFFORADABLE Housing or loss Mitigation .... Again This communications is from a Debt collector Ditech- In an attempt to collect a debt, the longer you wait or the further you fall behind on your payment, the harder it will be to find a solution. Every time I call Ditech, I have to start from the beginning to be transferred to a supervisor only to be disconnected ... After 10 Calls or MORE, I spoke with - a supervisor and explained the letter I had received in reference to the Forbearance, he said well that 's strange your account is in good standing. When I asked that this letter of collection be retracted he clearly declined saying that last letter was only a sales tool and did NOT need to be retracted. I explained to - I am a - and working for a - that I know what a forbearance agreement is, He stated : I DON '' T want or need to hear again that you 're a - and do n't need to know that you know what a Forbearance agreement is, this was just a sales tool to allow us to refinance you loan with Ditech. NO WE WILL NOT RETRACT THE STATEMENT your account is in good standing Now in - -, I mailed Ditech a check in the amount of $850.00 as an Escrow payment due to changing my homeowners insurance, Clearly Marked " ESCROW '' Ditech received this payment on or about the -, they unapplied the payment then took the funds as a future payment, but my Principal balance continues to Increase not decrease ... Before they applied this payment my Balance on -/-/- was $38000.00, the statement of -/-/- shows - The pay-off quoted to me on - was $39000.00 which did not include any - or - Payments, as they tried to tell me that the $850.00 went toward the - payment so I canceled them from withdrawing any more funds from my - account and mailed them my payment for - - well before the due date. Now ca n't they show me where the $850.00 payment went or how it was applied, when again my account was in Good Standing and they take Bi-Weekly withdrawals out of my - Checking account ... When I call them all I get is transferred many times and hung up on