Review and analysis of over 322 complaints against PennyMac Loan Services, LLC
PennyMac Loan Services, LLC consumers have reported over 322 official complaints related to Loan servicing, payments, escrow account. Out of the 322 consumer complaints against PennyMac Loan Services, LLC, 18% were disputed by the consumer (i.e. the consumer was not happy with how PennyMac Loan Services, LLC responded to their complaint) and 98% were processed in a timely manner. 6% of consumer complaints against PennyMac Loan Services, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account December 1, 2016 - PennyMac Loan Servicing is filing foreclosure NOTICE of order etc with county registry of deeds during Hamp Streamline Loan Modification TPP. They have cashed 2nd check and yet are moving forward illegally on fabricated documents to foreclose dual tracking non compliance fed & state laws. they must be stopped from this illegal action to illegally take my house, while I am trusting the documents they are sending indicating I have qualified for STREAMLINE HAMP no doc, just send payments and they will provide Hamp Affidavit and 2 copies of loan mod for notary signature. they indicate 3 % fixed et... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 30, 2016 - Penny Mac loan services is messing up my credit by not applying my payments accurately and their system is not taking my payment timely. Since they acquired my loan I have had delinquent credit reporting for this type of issue. They inaccurately reported my loan 30 days late for -/-/2016. I successfully remitted my payment on -/-/2016 through the website and it was taken out of my account on -/-/2016. Please refer to my bank statement attached. On -/-/2016, I logged on an made a payment for - 2016. To date my payment was not taken from my account so I make another payment. This is r... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 29, 2016 - My parents and I recently refinanced the mortgage on our house via - -. They sold the FHA loan to Penny Mac. My first payment is due on -/-/2016. I logged into Penny Mac on -/-/2016, set up an online account with Penny Mac and set a payment date for -/-/2016 in the amount of -. - was for additional principal. I logged in on -/-/- to see if the payment went through and it still said pending -. I check my bank account on Monday and only the monthly loan cleared and no the extra -. I logged back into Penny Mac and there is no record of my additional payment. I checked... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 24, 2016 - My original mortgage loan was sold to PennyMac mortgage servicing company several years ago. Ever since several times a year I receive harassing phone calls and letters from the company demanding that I send insurance verification or some other documentation that is not even my responsibility to obtain. Even worse, when I go out of my way to have the documents sent, they continue to barrage me with calls and harass me about it. When I finally got someone on the line and explained that it had already been sent, they spend 15 minutes looking and found the requested document. So even when I provi... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 18, 2016 - PennyMac is charging us for taxes although we are now tax exempt by - County Texas.... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 14, 2016 - We refinanced our FHA loan on -/-/16. The funds were wired by our attorney to the old lender ( PennyMac ) on closing date ( -/-/16 ) as per the payoff letter attached. The payoff letter included a full month 's PMI payment for the month of -/-/-. After closing PennyMac charged us two additional PMI payments in -/-/- and -/-/2016 out of our escrow account, claiming that we closed on -/-/- and those payments were for -/-/-/-/-/-. We closed on -/-/- and the funds were received by PennyMac the same day as can be seen in the attached wire print screen pro... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 12, 2016 - PennyMac Loan Servicing continues to violate my rights under the Fair Credit Reporting Act from - -, - to date. I 've had several phone conversations with several members and departments, informing them that they were not operating under the Laws of Chapter -. PennyMac initially refused to modify my loan ( please see previous complaint filed with your Bureau in - ) after 6 attempts and filed foreclosure. In turn, I filed Chapter -. PennyMac entered a claim for $14000.00 into the Trustee court. I was mandated to make payments to the Trustee in the amount of $460.00 per mon... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 9, 2016 - To Whom It May Concern, I 'm writing to you because my house is being foreclosed on. the sale date to my house is - - is my - modification that ive been on. the - modification was back in - - '. I submitted everything they asked me for. then somewhere along the line my application for the modification got lost thru their cracks. if they can pull recordings and time stamped on documents that I submitted in a timely manner if you may please help me. my contact info. I may be reached any time anytime. thank you... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 30, 2016 - I am still waiting for PennyMac to release insurance funds meant to pay for a repaired roof. The - tree that snapped and fell on my house in - has been removed, the roof repaired, inspected, and all requested documents have been received, yet PennyMac refuses to say when I can expect to receive the check. Their representatives reveal new and unexpected delays every time I call, always adding that I can expect further delays if something unforeseen arises. Tomorrow will be - -, and PennyMac expresses no regret that I and my family have been severely inconvenienced by what appears t... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 28, 2016 - We have a home insurance claim related to damage from the winter of 2014. They are not processing our payment. I have a recorded call that states they will release payment but continue to delay ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 19, 2016 - - sold my loan to penny mac back in - 2015 the loan was almost 2 half yrs old there now saying that I owe them 2 months of escrow, have not have had any increase in tax or insurance when i originated the loan I paid 2monthes up front so why are they asking for more money in escrow. there reply has been u need to talk to -,,, ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 16, 2016 - I purchased a home through - - with my loan payment, taxes and insurance totaling $ -/month. They sold the loan to PennyMac who a year later raised my rate t0 $730.00. The only explanation I received for the increase was " Escrow Analysis '' ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 12, 2016 - I am a - year old widow & have had serious medical issues from the onset of my mortgage.My immediate issue is that I have just been denied a loan modification with PennyMac Loan Services , LLC ( PM ) which I have been trying to acquire for past year.I had previously applied with - over years since - & was repeatedly denied.In - - I was told by - I was in underwriting & it looked good.I was very relieved the nightmare seemed to be coming to an end.Having no update - -, I was shocked to get a letter from - - stating they had sold the servicing rights to - & I wou... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 10, 2016 - My mortgage is serviced by : PennyMac -. - - - -, CA - I have made on-time monthly payments for the entire term of the loan, including payments for additional equity reduction. PennyMac has incorrectly applied my payments every month, often by applying the additional payment to the following month 's payment ( more than a month before the payment is due ). For the last five months, I have had to call them every month to get them to correct errors in how my payments were applied. PennyMac 's incompetence has hit a new high this week when they sent me a letter stating that my p... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 30, 2016 - I filed an insurance claim. My insurance company promptly issued me a check and included my mortgage company. I got estimates, had the work completed, got an inspection that it was done. My mortgage company. Pennymac, is not releasing the funds to pay off the contractor. My mortgage company keeps sending me random forms that I already completed to be notarized and each time I call they give me a different excuse. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 29, 2016 - Very quickly ... - - mortgage payment - - - Mortgage payment - - - Mortgage payment - -/-/--tgage payment - - - Mortgage payment - I had contacted my mortgage company and asked how come my mortgage went up so much? They said it was due to the shortage in escrow and my taxes went up. I asked how much are my taxes and they said over - for the year. I told them that my taxes were not that high, somethings wrong with the payments for -/-/- and -/-/-. I argued with them ALL -/-/- and -/-/- about my account being wrong. They final... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 29, 2016 - Penny Mac is a servicer to - - 's customers. This will never happen. - - - prepared my Home Modification, not PM. This PM business is to offer a quality service and this will never happen. This Home Mod was about -/-/- or -/-/-. Since PM became a servicer of my loan, which is to be forwarded to - -, - has been my total nightmare. They are all snakes in the bushes, when they smile, they rattle. The criminal acts that have been against me has escalated out of control. Firstly, they found out about my age, threaten to foreclose, stolen my social security check, (... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 26, 2016 - I have a penny mac online user id for my monthly payments which only i have access to. I have used my same bank information until my -/-/- payment rejected because on -/-/- my husband called to make an escrow payment with an agent. The payment was made using his account information. My -/-/- payment rejected because my online stored account was changed by penny mac during the assisted payment and they failed to notify my husband or i. Yes, i submit my online payment, however the site does not disclose my full bank account information, and i was never made aware that penny mac ha... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 25, 2016 - I have been enrolled with PennyMac mortgage automatic ACH withdrawal and the bi-weekly payment program for several years. A bi-weekly payment of $1200.00 is withdrawn from my checking account at least twice but sometimes three times pert month. I went on vacation - 2016 and when I returned I noticed that PennyMac had failed to withdraw the normal bi-weekly payments from my account. No payments were made in the month of - 2016. This is in violation of our automatic ACH and bi-weekly payment agreement. I believe PennyMac intentionally did this so that I can not pay my mortgage off early ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 23, 2016 - About a year ago, I called - - - ( my mortgage holder ) because I saw an ad on TV about a government program that could reduce your mortgage payment. All I did was inquire about the program and my mortgage began to unravel like a spool of thread. Long story short they sold my mortgage to a company called Penny Mac. After reading the information of the program I discovered that it is a program for people that are upside-down in their mortgages of which I have NEVER been. After I declined the paper work my payments began to be posted later and later until I receive a notice that I was 2... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 21, 2016 - My mortgage payment jumped $420.00 from on month to another. When I reach our to PennyMac Mortgage they said it was due to an Escrow analysis to cause the jump in payment. My calucations for the reason for the increase did not add up. They claimed there were shortages due to them placing forced place insurance on my loan. However my policy with - never expired that would require they place forced placed insurance on my loan. The only change was my insurance premiums did rise from $1400.00 to $2100.00 totalling a $660.00 increase. When I asked why they would charge me and extra $420... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 14, 2016 - I submitted an automatic payment through bill pay twice on accident. - for -/-/16 amd -/-/16. I also sent the payment to a wrong loan number. I Called pennymac to get refund on -/-/16. They notified me they have received the -/-/16 payment but do not see my -/-/16 payment. I have called them multiple times to get this resolved. The bank confirms pennymac has the funds but pennymac will has not located it and refuses to help me. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 9, 2016 - This mortgage loan originated with PennyMac Loan Services in approximately - - to purchase a new construction home for the address above. All parties to the transaction, including PennyMac were aware that the collateral for this loan was new construction. The first year taxes for this loan were paid on the land value only ( as normal with new construction ) and as both PennyMac and myself were aware, for the second year taxes would be calculated on the land value plus improvements to the property, which would cause the amount due for taxes to increase. When I received my escrow analysis ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 29, 2016 - I paid my monthly mortgage payment to PennyMac on time. They applied the entire amount to a one-time principal paydown instead of my monthly payment. My next statement showed late fees and that my loan was in arrears. I made at least two calls to their customer service center to clear up their mistake. I then got another letter from PennyMac stating that my loan was not current. I requested and was promised a call from a supervisor, which never occurred. I also requested and was initially denied a written communication from PennyMac stating that : a ) the error had been corrected ; b ) my lo... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 25, 2016 - I have had my loan for almost 3 years now and never got a 30 day late credit reporting. In fact, prior to my loan being transferred from - - -, I never made a late payment. Since Pennymac acquired my loan, I have not had my payments applied properly and on time. On - -, 2015, I made a payment for my loan account. I mailed a second payment days later. I received information today that my loan was 48 days past due which has never happened prior to Pennymac acquiring my account. Please note I did not receive any statements regarding my loan account until today. Today, I called to m... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 17, 2016 - Below is a quote of a secure email I sent to Pennymac on their website " We have tried to reconcile some issues with Pennymac concerning our escrow account, we originally called on -/-/2016 at -, I do not recall who we spoke with, but he or she told me they would contact the tax department and someone would call back. On -/-/2016 I called again and spoke with - and she indicated top me that she saw we had called, and she said it takes 10 business day for a reply to be generated - it would have been nice if the person that answered my first call would have said that, I would ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 16, 2016 - I received my escrow statement from the mortgage company that acquired our new loan from the originator bank. The escrow statement had my escrow shortage at $840.00 and listed my county property taxes at $4200.00. This was going to increase our mortgage payment by $280.00 a month. I knew that the county taxes were incorrect. I contacted the mortgage company and told them it was incorrect on - -. They told me to contact the county and then it should n't be a issue. I did this and even printed out the current county tax bill which is only $2100.00. I then called the mortgage compan... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 12, 2016 - Good day. I am making my mortgage payments to PennyMac USA, I still continue to receive letters from PennyMac stating that my mortgage is in default. Each time I call customer service, they repeat that my mortgage is in default and I continue to deny the claims. I have provided all of my payments and have even paid over the amount that I needed to pay. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account December 4, 2015 - I received a complaint from my mortgage company that the monthly payment for my mortgage loan has not been received for two months and if not received my house will go into foreclosure and i need to submit two payments including late payment fees immediately. I pay online through my credit union and when I check the monies have been deducted from my account on time. So I call the mortgage company and tell them that according to my checking account that they should have the money and their should not be any late fees. The representative tells me that even though my account may have paid the com... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account December 2, 2015 - Morgage payment late due date on -.check made out -.put in mailbox.was called by penny mac a few days later asking if payment was sent.told them date mailed ect.rep said it may have not arrived yet perhaps due to postal holiday on wednesday middle of week.told them that could be .- on -. Payment recieved 1 day past grace period .recieved on -.due -. Called company rep because i recieved a letter asking why i hadnt paid the - late fee?? Called penny mac explaining holiday ect.they would not comprimise.i have included late fee with next payment but would like credit for fee.... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account December 2, 2015 - My mortgage loan was sold to Pennymac Loan Services 5 years ago due to my total loan amount being less than $50.00, -. They have been harassing me by calling me every single day, several times a day! Recently they have been charging me a $15.00 monthly fee to " have someone drive by my home to make sure I still reside here ''. ( Pennymac is based in - -, CA and I live in Oregon, so they claim to have hired someone local to drive by ; I have never been personally contacted by this alleged person ) I have called them in the past to inform them of my hardship situation, but they have... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account December 1, 2015 - I refinanced with PennyMac in -/-/-. I signed up for bi weekly payments in order to reduce interest and shorten the term of my loan by making an extra payment every year. In -/-/-, I requested that they suspend a payment so I can keep the principal only payment. The payments continued to come out of my account. As of -/-/-, the bank has mismanaged my payments and suspended payments causing multiple problems with my account. My principal and interest payments are incorrect and the account still has n't been resolved as of today, -/-/-. I spoke with multiple reps, but just st... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 24, 2015 - My mortgage debt collector, PennyMac, recently sent me my Escrow account projection report for 2016. PennyMac had added another column of " Required Escrow Account Balance '' numbers which reflected another $650.00 over and above the required and lawful planned event that has taken place in the past. When the homeowner reads the projection, you feel that you are now required to start doing this ...., and you do n't! The Escrow has already been planned properly for the upcoming taxes and insurance and is buffered correctly for a - balance -/-/2016. I can see that a homeowner would feel p... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 20, 2015 - I was approved for a Loan Modification fixed rate for ear term, effective -/-/-. My pmt changes monthly and their web portal says I have an ARM that will change -/-/-. I sent in a message with a copy of the Loan Mod asking for the correction and why I was being charged monthly for foreclosure fees. They replied it is an ARM with a change date of -/-/-. Never answered my other question or looked at the Loan Modification. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 15, 2015 - PennyMac, my mortgagee drafted a payment from my bank account $560.00 in excess of the scheduled payment. They sent me a refund check for that amount with no explanation of how it happened, and certainly without interest for " borrowing '' my money without my permission for the duration. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 14, 2015 - Penny Mac consistently misapplies my payments. I generally pay more than the minimum. They apply it all to principal, add late fees, call me for payment, when the full amount+ is always sent in WAY before the due date. Then I have to spend too much time on the phone getting fees reversed and explaining to them how to apply the payment correctly. If it didn ; t cost me money, I would switch companies in a heartbeat. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 1, 2015 - I refinanced my mortgage with another bank -/-/2015 and according to the laws I was to receive my escrow balance returned to me no later than 30 days. I have not received it and due to the fact they did not pay my flood insurance on time ( 30 days late ) now my home owners is due along with my taxes and I just want my escrow money so I can pay them. I am tired of fighting with these people to do the right thing and conduct business in an ethical way. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account October 28, 2015 - My payment was lost and in addition to countless late fees, my credit reflects a 30 day late payment, when in fact, they had the payment but it was sitting in suspense on my account. It took 3 weeks for Penny Mac to correctly apply my payment and now they refuse to remove the hit on my credit. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account October 21, 2015 - I am disputing - conflicting payoff amounts a week apart for a mortgage that increased the amount by almost - $ ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account October 14, 2015 - Servicer failed to respond to short sale request and then declined a full priced offer for no valid reason - gave us the amount they would approve then after receiving that amount declined - also never returned calls - did not process request ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account October 2, 2015 - 12 months ago I had to start paying my mortgage payment to PennyMac by Money Order because I had a payment to go past 30 days, this was there policy when this happened. In - 2015 I noticed the payment that was made was not credited to the account, I had proof that the cashers check was received by PennyMac, who received it and what time. I spoke to a lady at PennyMac and they said they do n't have it, I had to fax the copy to PennyMac. When I talked to the lady at PennyMac ( - ) she told me she had talked to my bank and the check had not been cashed by them. She said she would stay in to... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 29, 2015 - My lender claims that we are not carrying hazard insurance to cover our home. We have provided them with proof of insurance multiple times and have made multiple attempts to resolve this issue. Our insurance agent has attempted to resolve the issue as well. at this point they have refused to accept our policy and are charging us for a hazard policy provided by them at approximately - times the cost of our existing policy. This issue has been dragging out for over three months. Every time that we contact this company, they tell us that it will be reviewed but nothing gets resolved. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 28, 2015 - Bank - - was charging us $49.00 late fee then -/-/- drop our late fee to $ -.PennyMac bought our loan in -/-/-.We contacted them because they sent us a payment showing we will be charge $49.00 late fee we send them paper work to show that we have been charge any late fee of that amount since -/-/-.But they are saying it will be $49.00 late fee no matter what. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 23, 2015 - In - 2015 we got a pre-foreclosure letter. We had several conversations, as we have always paid at least 2x 's the amount due or more. They said that they were sorry and it was a mistake that we got the letter. On - 2015 statement, they added $780.00 fee for FORECLOSURE FEE. I have contacted them by e mail and phone and every one I talk to says that a supervisor will call me back. No such luck. No one had responded. I have had to refinance this loan to get away from PennyMac and their computer errors ''. The pay off notice that was given to the new company has Foreclosure fee '' list... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 22, 2015 - I am behind on my mortgage due to a major medical event. I am now better and earning plenty of money - bank verified - to pay my mortgage and I have the ability to gather a large lump sum payment to reset my mortgage. My mortgage is held by Pennymac. I have tried -, Making Home Affrodable, Lawyers, and Direct negotiations with Pennymac to arrive at a deal that resets the mortgage. On many instances on the phone with Pennymac I am told of offers to reset my mortgage - was for - another for - and another was for - cash payment. The - - was first I was told a package '... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 22, 2015 - The mortgage lender, Pennymac Loan Services LLC, has not properly credited my account for my last payment and the company continues to send my mortgage statements very late. I sent a payment -/-/-. The check cleared -/-/-. It is now - -, 2015 and I have yet to receive a mortgage statement. Instead of receiving a complete mortgage statement that shows when and how my money was applied to my mortgage balance, I received a letter from the lender stating that the payment was received but that it does not bring my mortgage up to date. I am aware that I am behind on my payments, but ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 20, 2015 - PennyMac Mortgage offers a bi-weekly payment plan program to borrowers advertised as free. Intent of bi-weekly payment plans is to accelerate loan re-payment and substantial savings in interest for borrowers by effectively applying - additional monthly payment per year. However, PennyMac ( and other lenders ) are taking advantage of borrowers and preying on their general lack of understanding of mortgages and principle balance interest rate accruals. PennyMacs ' practices take advantage of borrowers by not applying principle portions of the bi-weekly payments when they are received and hold... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 18, 2015 - My wife and I purchased a home in - 2012 with an FHA loan through PennyMac. We have been paying PMI as required, but recently requested termination of the PMI due to significant increases in property value. The first request was denied about 8 months ago and we recently submitted a second request. I believe our loan docs state that PMI is to be carried for at least 5 years, however, everything I have seen shows if the home value does not exceed 78 % of initial loan amount then PMI is not required. I have also read that upon request of termination of PMI PennyMac could request an appraisal o... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 17, 2015 - DO NOT GET A MORTGAGE OR REFINANCE WITH PENNYMAC LOAN SERVICES UNTIL YOU READ THIS! My husband and I got our original mortgage through - -. After five years, we received a notice in the mail that PennyMac was offering lower interest rates so we ended up refinancing in - -. We had asked PennyMac to to give us the same set-up as we had with - -, which was to include our home owners insurance to the monthly mortgage payments. They failed to do so, so we continued to pay the home owners insurance on our own. On - -, -, I received a letter from PennyMac that they purchase... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 16, 2015 - PennyMac Loan Services will not remove the PMI payments on my mortgage. I have made numerous additional principal payments to get the principal below - % of the originally appraised value ( $240000.00 ) on the mortgage. I have never missed a payment and requested that the PMI be removed when the L : V ratio fell below - % of the original appraisal back in - 2015. At this time they ordered a BPO, which found the value of the property to fall from $240000.00 to $230000.00, therefore denying the PMI removal request. I was told by PennyMac that as a result of the BPO, the L : V rati... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 16, 2015 - My mortgage was transferred from - - - to PennyMac USA in - 2015. Upon receipt of my first statement from PennyMac, I attempted to set up an online account to access my information and make payments. I was able to set up the account, but was not able to log in due to a message that simply stated Error. '' I promptly contacted customer service, who informed me that there was an issue with the Web site that was being addressed. As suggested, I waited approximately one week before attempting to log in again. At this point, I encountered the same error message, so I contacted customer... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account August 11, 2015 - - - I submitted - questions via PennyMac Message Board. ( - and - ) They refuse to answer the questions directly and specifically. Except to tell me they already answered it or call customer service which is not acceptable. I would like a specific answers please:1. Is there a past balance due? If so, how much and please submit proof and supportive documentation. 2. Is - payment still due? A payment under the transaction amount does n't show for -, although escrow and principal balance is credited for -. The payment paid $1000.00 and posted on -/-/2015 was for -... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account August 11, 2015 - We experienced a loss due to hail, and a claim was submitted to our insurance company. After getting the check, we had to submit it to our Mortgage company, PennyMac, to sign the check. They would not just sign the check, even after signing an notarized affiliated stated we will get the roof repaired with the funds. We have been forced into a processes where they deposited the money in a special escrow account, and then made us go through a lengthy process of getting part of the money to start the job. This caused unnecessary delays in us getting our roof repaired. They had even promised to ov... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account August 8, 2015 - Mortgage Servicer : PennyMacUSA-/-/2015 ( approximately ) : I called PennyMac to check if I had met the criteria for removal of PMI from my loan. -/-/2015 : I sent a note via servicer 's internal messaging service on their website inquiring about the status of the request. -/-/2015 : Service responded to message stating I should allow up to 7 business days from the original request. -/-/2015 ( approx. ) : I called PennyMac to check on the status. I was told to allow up to 10 business days. -/-/2015 : I sent another message via PennyMac 's messaging system requesting a... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account August 7, 2015 - Is there a past due balance? If so, why? Is this account current and in good standing according to PennyMac? I see the principal balance did not change from - - - 's - 2015 principal balance from - 's Principal Balance even though - 's payment was posted. - 's ( - - - 's - Principal Balance -PennyMacs - Principal Balance : - 2015 yearly escrow need funding? 2015 Yearly TA- Escrow : $740.00 a year. $370.00 - - - - - : $1200.00 Yearly escrow for home insurance and taxes : $ - so ... .. how much do I pay towards escrow and how do I pa... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account August 6, 2015 - My loan was sold to PennyMac for servicing in - 2015. Following the sale, my homeowners and flood insurance payments were due on - -. The insurance payments were not paid timely. I received a phone call from the insurance company notifying me on the due date that if I did n't make payment by midnight for my homeowners policy, it would expire. I had to pay it on my credit card in order to be assured that I would be covered. A week later I called to see if the homeowners had been paid so that I could be refunded for the payment I had to make to keep my coverage. At that time, Pennymac c... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account July 28, 2015 - I am on a home modification with - and they went out of business. Unbeknownst, to me, - -, the investor, who has not been supportive sold my loan to this ... Penny Mac Loan in -, CA. This so called bank or whatever they are had stolen my money, forged my name and continue to harass me. They continue to increase my payments and had the audacity to say to me. I quote, if I did not like it to walk away. These people are vicious, unprofessional, incompetent and I haaaaaaaaaaaaaaaate them. In all of my life, I have never dealt with such beasts. I am requesting an investigation against t... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account July 22, 2015 - Mortgage with PennyMac. In error, I did not notice that they had been escrowing $ for my insurance of which I had on the property until the took an additional $500.00 with my - payment. My error. I have called them along with my insurance company repeatedly regarding and my insurance has sent over the proof declaration page multiple times. Every time I have called they say they did n't receive it, even once when I was assured the rep was on the phone with my insurance and would not hang up until she saw the fax. Well that was not true as we had to send again the week later. Also they say ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account July 21, 2015 - My mortgage company marked us late to the credit bureau for -/-/- for 30 days and for -/-/- for 60 days when we paid both months on time. We entered into an approved loan modification loan that started -/-/- to -/-/-. We have statement that show we paid every month on time. In -/-/- my mortgage company PennyMac said the Loan Modification Dept. had not finished the paperwork, so to pay the same modification amount for -/-/-, which we paid on time. -/-/- at - we received a - package with our loan modification paperwork saying to sign and return them by -... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account July 16, 2015 - My loan was sold to PennyMac, - - - , -, CA - in -/-/2015 at this time they started calling me saying I was behind and owed -. I have had - phone call conversations with them over the last 3 months trying to resolve this. I have recently found out that the was charging me - for flood insurance when I already had flood policy in place for 2yrs in the amount of --yr, also they had my home owners at - when it is --yr. My taxes are --yr they have me at --yr. They have reported to credit bureau I am behind on payments and late? I have my canc... |