PennyMac Loan Services, LLC Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

PennyMac Loan Services, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Oregon

My mortgage loan was sold to Pennymac Loan Services 5 years ago due to my total loan amount being less than $50.00, -. They have been harassing me by calling me every single day, several times a day! Recently they have been charging me a $15.00 monthly fee to " have someone drive by my home to make sure I still reside here ''. ( Pennymac is based in - -, CA and I live in Oregon, so they claim to have hired someone local to drive by ; I have never been personally contacted by this alleged person ) I have called them in the past to inform them of my hardship situation, but they have told me after speaking to them that this information I provided will NOT stop the phone calls and it has not! Therefore, I see no point in speaking to them since it makes no difference whatsoever.

PennyMac Loan Services, LLC customer in Oregon
Dec 02, 2015

* Source: CFPB Complaint Database

PennyMac Loan Services, LLC response to complaint:
Closed with explanation

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