PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

VA mortgage Loan servicing, payments, escrow account Idaho

Below is a quote of a secure email I sent to Pennymac on their website " We have tried to reconcile some issues with Pennymac concerning our escrow account, we originally called on -/-/2016 at -, I do not recall who we spoke with, but he or she told me they would contact the tax department and someone would call back. On -/-/2016 I called again and spoke with - and she indicated top me that she saw we had called, and she said it takes 10 business day for a reply to be generated - it would have been nice if the person that answered my first call would have said that, I would not have wasted my time calling Pennymac on -/-/- as that was not 10 days from my original call.


On -/-/2016 - called me back and said that there had been no resolution noted, but she would call back when she heard something. Today is -/-/2016 and so far as of - we have heard nothing. We now intend to file a complaint with Bureau of Consumer Financial Protection about the non-response from Pennymac about our concerns dealing with you about our escrow account. We have gone into the - County Treasurer and Tax Collector and they stated that the amount of taxes noted on our tax bill is true and correct and they stated that the amount you project for payment out of our escrow account is WRONG. Pennymac payed the first half of the total years tax in -/-/- of $1400.00 and the balance to be paid in -/-/- should be the remaining balance of $1400.00. Yet you indicated on the account projections sheet that you are going to pay $1600.00 in - and the same amount in - 2016. You sent us a overage refund of $360.00 on -/-/2016, we feel that overage should have been about $360.00 more according to projected continued payment of escrow payments as of - 2016 of -, and yet you are increasing our escrow payment to $320.00 an increase of $5.00. I know from previous secure message email to you that it takes to 2 days to get a reply, I would suggest you reply ASAP if you can get this settled as the complaint to the Bureau of Consumer Protection will be dispatched this afternoon. I find the non-response by Pennymac to our concerns about our escrow account an affront to my sensibilities and it seems that Pennymac has a truly inconsiderate and unresponsive consumer affairs department. ''