PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account North Carolina

12 months ago I had to start paying my mortgage payment to PennyMac by Money Order because I had a payment to go past 30 days, this was there policy when this happened. In - 2015 I noticed the payment that was made was not credited to the account, I had proof that the cashers check was received by PennyMac, who received it and what time. I spoke to a lady at PennyMac and they said they do n't have it, I had to fax the copy to PennyMac. When I talked to the lady at PennyMac ( - ) she told me she had talked to my bank and the check had not been cashed by them. She said she would stay in touch with us and that it would not go against my credit and there would not be any late fees. I told her I was trying to refinance and did n't wont to hurt my credit. After 2 months I called PennyMac back because they had n't called me and I spoke to - again, this was after I had left her 2 messages and she never called me back. I called because I noticed my


have them stop payment on the cashers check, the bank can only do it with a letter from the mortgage company with their letterhead stating why the cashers checked needs to be stopped. Since she did n't take care of what I asked about I asked to speak to her supervisor, - - got on the phone and pretty much said the same as -. He did tell me they would put in a request to change the credit report and - will call me back in a few days. She called me back on Friday of that week and told me she had tried to get a hold of my bank and had left messages and know had called her back. My wife talked to the bank and he had no calls or messages from - at PennyMac, my bank had left her messages and know return calls. On Monday this week -/-/15 - called me back and told me she had not talked to my bank and they were not able to send my bank a letter on their letterhead to stop payment on cashers check. She called me back on -/-/15 and left me a message and tried to call her back -/-/15 in the afternoon and left her a message and then called he back on -/-/15 and left another message. It 's - Friday - on -/-/15 and see have had know call back from -. I talked to the bank and she still has had no conversation with them. The website shows all payments have been for -/-/- and -/-/- but no payment for -/-/-, When I spoke to - he said that payments were applied to - and - and no payment had been made for -, they do n't know what 's been made. During the past 3 months I 've had 3-4 calls a week from an automated phone system, I 've received in the mail every week of ways to get your loan caught up or foreclosure or shot sale.