Review and analysis of over 32 complaints against Santander Consumer USA Holdings Inc
Santander Consumer USA Holdings Inc consumers have reported over 32 official complaints related to Taking out the loan or lease. Out of the 32 consumer complaints against Santander Consumer USA Holdings Inc, 28% were disputed by the consumer (i.e. the consumer was not happy with how Santander Consumer USA Holdings Inc responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Santander Consumer USA Holdings Inc resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease June 1, 2016 - I have been paying $540.00 a month for a car - - - 2014 my Apr is 18.10 % for 72 month for over two years since I bought the car. Something wrong with the calculation. From my under standing 18.10 Apr is way lower from what I remember. Cash down payment is $4000.00 plus rebate $2000.00 monthly is $440.00 not $540.00. Please help. I also demand a copy of all documents I mean all even a receipt of my down payment they have nothing to give me.... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease May 21, 2016 - Auto financing with Santander Consumer USA is a setup for failure among Consumer 's who are less fortunate which includes Low Income, Race, Age, and those receiving Public Assistance when I applied for an Auto Loan - could have had my loan funded by other Finance Companies. But Santander Consumer USA inflates there loans to the point it benefits them and the Dealerships who use them, both benefit at which time the Consumer 's are the big losers. They Bait the Consumer 's like myself with interest rates and other fees along with monthly payment amount so high that you will fail. I was as... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease May 18, 2016 - On -/-/- an arraignment to purchase a vehicle,- Dodge Ram Quad Cab 4 WD Drive Hemi .Was constructed for - - , - - - - - - , Ohio -.Placed upon the lease agreement.An amount for a monthly payment expects a purchaser to forward payments.Recommends an agreement for a monetary settlement.Gives a consumer a right to drive this vehicle.Placed upon highways a legal condition for an operator to maintain an agreement.Was proof a vehicle could enter highways.Gives a right to transport cargos safey to other locations.Requires an arraignment satisfy the State. Havin... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease May 10, 2016 - I was placed into a program with my Auto Loan a few years ago, I just found out that I was recently removed without any prior notification. I called to see what was going on and I was told the rules changed to qualify and I was no longer eligible. I 'm - - - and now I am trying to figure out what to do. I have been stationed in - for the past 11 months. They stated that they mailed a letter in -/-/- to me but like I stated, I 've been in - since - 2015. I looked at my credit report and it shows up now as a charge off/ collections account and has effected my credit. I ha... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease May 9, 2016 - I am filing a complaint against Santander Consumer USA due to these facts they report False information to the credit Bureau. First of all this car was obtained on - - 2014 with the payments being - for 72 months with the payment due the - of every month. And the first payment commencing on - - per - request because they were having issues getting me set up on - deposit and that was paid. on time. there was another payment that they received on the first but they did not cash until -/-/-. They Reported that they were not paid - From ABNB they received a check fo... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease May 9, 2016 - In - - I got an auto loan through Santander Consumer. In - - I traded my car in for a newer vehicle and went to a different lender that paid off the loan I had with Santander consumer USA. Throughout my two year loan with Santander I had no issues and my payments were paid on time through my online bill pay every month. On - - - I went to make a payment to my current leader through my bank website like I have done in the past, however I inadvertently sent a - check to Santander ( who I still had listed in my bill pay ). On - - I realized that I sent my check to th... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease May 2, 2016 - On - - - I purchased and - Chevy impala from - - and my loan was purchased by Santander Consumer USA at - a month which was paid every month on time until the loan was refinanced by - - - - On - -. On - - - - contacted Santander for the pay out of the car and they were told that it was - this company accepted the check and the title was turned over to - federal credit union on - - with the balance paid in full. So Santander only had this car loan for about 2 and a half months before it was refinanced. Now remind you that this car w... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease April 26, 2016 - I went to purchase a car on -/-/2016. I gave the dealer permission to submit mine and my co signers credit application to - finance companies. They submitted our applications to - finance companies which was 6+ more than I authorized. We signed a contract that day to purchase a car. The next day they sent our credit application to another finance company after I had already made a purchase. Fast forward to -/-/2016 and they have sent our credit app to - finance companies today without authorization and after we have already purchased a car. They are steadily adding credit ... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease April 20, 2016 - On -/-/-, we traded our - Dodge Durango to a dealership. After the payoff funds were sent to Santander Consumer USA, they refused to release the title to the dealership. The Dealership could not resell the vehicle and then Santander went and took possession of the - Dodge Durango from the Dealership. Now they are trying to collect money from me, claiming it is the balance of the loan. ... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease April 15, 2016 - I 'm paying on an auto loan that 's - and the car is worth about - and I been paying for about 2 years and the loan amount have n't dropped. Seem like it 's getting higher. The company employees is very rude, yes I 'm talking about Santander. ... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease April 6, 2016 - santander consumers has placed false late payments on credit - from -/-/- after having a dispute with rep and continuous asking for good will removal of one true late payment -/-/- due to illness after having a shouting match Santander -/-/- -/-/- added - false late payments to my account and I would like them removed I have provided payment history to credit bureau for removal and still no removal I want this removed from my credit only true late payment would be -/-/- when I had - for - and was off work. -/-/- was a deferred payment approved by santa... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease March 30, 2016 - I originally financed my vehicle through Santander in -. In - I refinanced this vehicle through -. 6 months after Santander accepted the payoff from - they sent me a bill for $450.00 saying that I still owed them a payment. I refused to pay because they released the lien and accepted the payoff and now it 's on my credit report looking like a repossession and is preventing me from getting a decent interest rate on a new loan. The vehicle has been completely paid off for 2 years. ... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease March 28, 2016 - -/-/2016 while looking at cars on a - lot was encouraged by salesman to apply for car loan while unemployed and anticipating job offer. Offered deal, made down payment pending job acceptance and received truck. Next day advised salesman job offer not made needed to return truck. Received immediate credit denials from major financials -, -, -. Upon contact was originally told by salesman could return truck but needed to speak with sales manager who was out til the following week. Received the run around when trying to contact sales manager on -/-/16 by woman in sales off... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease March 23, 2016 - I originally bought my car through a dealership that said all I qualified to purchase/finance my car through Santander Consumer USA at - % interest. I was told by Santander that my payment was due on the - of each month starting on -/-/-. I have usually paid by the -, but when I have not, I noticed excessive fees. After continuous conversation with many different Santander representatives over now 3 years, the truth has gradually come-out. One of the most disturbing pieces of their undocumented information they do not supply their clients is : Is that if your payment is due by th... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease March 22, 2016 - I just spoke with your customer service who told me to refile this claim as it was determined you can assist me in my case. My fiance purchased a vehicle and this auto loan was financed through Santander Consumer USA in -, T- at 21 % interest. In Massachusetts, it was confirmed by the Attorney General 's office that this is against state law and the usury department at the Attorney General 's office confirmed that the bank DID NOT register or seek approval in advance to write loans exceeding the state cap of 20 %. They are willing to put this in writing. We contacted Santander Consumer USA ... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease March 12, 2016 - hello my name is - - and I believe I am being ripped off by the - - - in - I bought a - dodge caravan that had a 5 year contract to own. in the - year the whole computer mother board went up which they said was very rare we went back to the - - dealership and they put us in a - dodge caravan which was being test drove so it had - miles already on it it was going good until after 6 months the tires had to be replaced then it kept making horrible noises and shaking so we took it to the dealer where the fixed it it took almost 2 weeks then 4 weeks later the sam... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease March 11, 2016 - I got a car financed through Chrysler Capital i was told by the dealership i would be able to refinance my loan and Chrysler capital told me they never refinance. My car was - i have had it for 3yrs payn - a month i owe - on the car now and i have 3 more years on it. In all i have paid - dollars on this vehicle already and none but - dollars has applied to my account. ... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease March 7, 2016 - In 2012 I went to - of - - Georgia. At the time I had $2000.00 to get a used vehicle. When I went into - I advised what I was looking for because I was in bankruptcy. The sales man said I could get a new car with that amount of downpayment and they had authorization from the bankruptcy court. I spoke with the female sales manager and she reiterated the same. After talking to my bankruptcy attorney I was advised that was not the case and the court would not approve that amount. I called - but they advised there was nothing they could do the loan was through santander. I called ... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease February 11, 2016 - I had a loan with Santander Consumer USA from - -, T-, and just before I was refinancing with - -, my wife sent an early payment to them. We got a refund from them, but not in amount that our CPA calculated. My account number is : ,my name. We sent them a letter with a report from our CPA. but they did not reply. My phone number is Thank you, ... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease February 10, 2016 - I am receiving calls from a company called Santander Consumer USA/Drive Financial - - ) who keeps contacting me regarding a - -. I informed the representative that I have no idea who that is. I also informed the rep. to discontinue calling my phone number, but they still contact me regardless. ... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease February 10, 2016 - I pulled my annual credit report and found a car loan from Santander Consumer USA, which I have never obtained. This account has created a negative impact on my report and reflects payments that were late. This information is extremely injurious to the character of my creditworthiness. I 've disputed this with the Credit Reporting Agency ( - ). However, I feel that I needed to file a complaint, as this sort of business practice is fraudulent to say the least. The placing of a frivolous account, name variation and an associated social security number on one 's credit report, MY CREDIT REPORT... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease February 9, 2016 - I had purchased a car from - - ( -, OH ) in late - and was provided a loan with Santander Consumer -. The salesman 's name is - -. The car blew its engine 45 days later and - - refused to pay for the repair. It cost me $2500.00 to repair the engine. I continued with the loan and had to defer the loan for 2-3 months due to job loss / unemployment. From this point, as I tried catch up on my loan, Santander counted the payments towards the interest accrued and did not reduce the principal. this persisted for a few months and I eventually told them to pick up the car... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease February 9, 2016 - I bought a - Dodge Journey from - - - in -. The dealer charged me - dollars for the car with 29.95 % interest which means - dollars for 72 months in terms. The monthly payment was - dollars .When I found out in the market the real value of this SUV was - dollars, I called them to let them know the contract was overpriced.They told me the federal regulations allowed me to bring the car back after 48 hours.After two months I could n't afford to make a payment, they took the car and sent my name to the credit agencies.Few months after they called me and made an arrangem... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease February 7, 2016 - I 've made 24 payments of $490.00 to my auto loan. As of today only $430.00 has been applied to the principle. ... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease February 6, 2016 - the loan amount is incorrect. it includes $2600.00 of fraudulent charges ... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease January 28, 2016 - Santander Consumer - has had my information for a warranty refund for over 2 months and even gave me the amount of refund on my cars warranty left that I traded. - they even know the amount I 'm suppose to get which $1000.00 and I was told - weeks ago + that I would get the refund in 7-10 days. Now they are saying 8-10 weeks. This is unacceptable. Their customer service is very poor. I should not take over 2 months for me to get my refund when they got all the information from the car dealer that sold the vehicle to me over 3 months ago. I will never finance a vehicle through them ... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease January 26, 2016 - In -, I financed a - Ford Fusion for 5 years with Santander Consumer USA Company. I paid a down payment of $1500.00 and a monthly note of $420.00 for 36 months. After paying for 36 months, ( which was 3 years later ) the Balance was ONLY $3000.00 less than the Initial Financed Amount. I WAS IN SHOCK!!! HOW COULD THIS BE? The car was financed for $18000.00, THIS IS A RACKET OR SCAM. In -, -, I traded my Ford Fusion for a new vehicle. During this process of trading my Ford Fusion on a new car, I was told that the PAY off on - - was more than $15000.00. The car only Co... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease January 22, 2016 - Initially, photocopies of written letters, return registered receipts and receipts from the US Postal Service were provided to Santander Consumer USA as evidence the service contracts were canceled timely ( within the first 30 days ) of the purchase of new car from the - dealership. Santander Consumer USA acknowledged [ written correspondence ] credits were not appropriately applied to car loan for service contracts and advised the credits and the accrued interest would be applied to the outstanding loan balance. As of -/-/2016, the credits and outstanding interest was never applied t... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease January 14, 2016 - I am a recent college grad and after graduation I met with a credit counselor to discuss how I can build my credit. Surprisingly, I found that there were several pieces of incorrect information on my credit files that did not belong to me. Specifically this Santander Account has a - charge off collection filed on my - and - reports! I have never done business with this company so of course I submitted a dispute. After the dispute was done, it was still on my credit file and I was told that Santander conducted an investigation and " told '' them they had documents to verify that this i... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease January 4, 2016 - - I purchase a vehicle - - through - - payment $ - monthly- -/-/-- -- inter into agreement with Santander Consumer USA- with a original loan amount $ -- Stated principal balance $ -- payment to Santander $880.00 that I'had - payment -with Santander.- -/-/- - State I ' have - payment to make to Santander- principal balance $11000.00 -have stated I ' Continues have accrued interest $ - My estimated payoff is $30000.00 ' Santander Consumer USA - repay for truck over again- I request to Sandtander why they have n't given me credit my military cre... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease January 1, 2016 - I purchased a 2013 - - from Ohio - - under false and deceptive practices. My credit application was falsified to secure the loan, which Santander purchased from - - Bank immediately. I was never offered a carfax during the purchase and after purchasing - on my own, found out the vehicle was - of a fleet of rental cars. Under the federal " Lemon Law '', this information should of been disclosed. I have had nothing but problems with this " junk ''. I tried taking the vehicle back to the dealership only to be deceived several times. I even tried trading the vehicle only to... |
Santander Consumer USA Holdings Inc Consumer Loan taking out the loan or lease December 18, 2015 - I purchased a - Chrysler PT Cruiser from - in - - California -/-/-, I first was mislead to believe that I would be able to refinance my vehicle after 90 days so I would n't have to pay the high interest rate of 24.99 % which was the amount Santander Consumer USA was offering me. Once I could not refinance I attempted to pay my car off early to eliminate some interest fees, however, Santander would not allow me to pay toward the principle balance unless I could contact them on the day the payment was received for it to be applied as a principle payment ( I contacted them se... |