Review and analysis of over 122 complaints against Credit Acceptance Corporation
Credit Acceptance Corporation consumers have reported over 122 official complaints related to Problems when you are unable to pay. Out of the 122 consumer complaints against Credit Acceptance Corporation, 16% were disputed by the consumer (i.e. the consumer was not happy with how Credit Acceptance Corporation responded to their complaint) and 100% were processed in a timely manner. 6% of consumer complaints against Credit Acceptance Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Credit Acceptance Corporation Consumer Loan problems when you are unable to pay February 20, 2017 - I purchased my vehicle from Credit Acceptance Corporation in - 2013. I recently fell behind on my payments by 45 days. On - - around - - -. they repossessed my vehicle. I was supposed to be notified by letter 24 hours prior to this according to NY State law. The person who picked up my vehicle said to give him a call when I paid and I could pick it up after the loan company sent a release. I called Credit Acceptance immediately and was told I owed $670.00 ( - payments plus late fees ) I made and arrangement to pay on - -, which I did ( less than 48 hours later ). I... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay February 19, 2017 - I was 15 days late on my car payment and credit acceptance took my car in - illegally without sending me any notice that they were going to do it, I called credit acceptance and asked them why did they take my vehicle. They said because I had a late payment and that they have a right to pick up the vehicle when it 's a late payment. I went and got my car back the same day, I had to pay towing, storage, and a repossession fee as well as the 15 days that I was late, plus the payment that was coming up before the due date.... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay February 17, 2017 - I had an account with Credit Acceptance the vehicle was repossessed in -. The balance was paid via settlement back in - -. The company agreed to the payment and accepted it. Since I paid them. They have been reporting inaccurate information on my credit report. They refuse to return my calls. They are now reporting a made up collection balance that I do not owe and maliciously messing my credit up. I have no recourse but to beg for your assistance.... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay February 10, 2017 - I called in to get a payment arrangement set up on my account and spoke to a representative by the name of -. He was extremely rude and very hostile during the entire conversation. He kept asking questions like why I was n't able to make my payment on time, that when I signed up for the loan I agreed to make the payment on time, etc. I explained to him that I paid majority of the car note and that the automated system gave me until -/-/-, that I needed until -/-/- which was my pay day to make the payment because I did n't want to fail the payment arrangement. All I needed was 3 da... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay February 4, 2017 - In - - I went to - - and began a purchase of a - - -. I called Credit Acceptance - Company concerned about the loan and asked if certain things were legal. I even questioned the blue policy of financing a vehicle over the blue book value. The gentleman on the phone said that vehicle was worth the amount that was financed. I financed - for a vehicle that was only worth at best - or - - dollars. After I signed, the contract I found out that the vehicle blue book was below further below for my specific vehicle and that there was a vehicle recall. hazard of rear... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay January 19, 2017 - I currently have a auto loan with credit acceptance since - of 2016. It seem like they use bullying tactics to get their payments. I went to a In my opinion fraudulent scamming auto company to purchase a car in - of 2016. When the told me I was approved they told me it was through credit acceptance. The never explained to my credit acceptance billing rules and regulations. They were instructed by credit acceptance to put an device I. The vehicle so credit acceptance can shut the car down when I payment was not received. During the time I first got the car I was working. Now I have a -... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay January 17, 2017 - Car was repossessed and was sold at a much lower amount and I 'm asked to pay the balance which should be much lower. Credit Acceptance charged a high interest rate for an older model car which ballooned the price of car.... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay January 6, 2017 - I bought a car from - - on -/-/-. The vehicle purchased was a - - - with - miles. I drove the car home and it stalled on me and was hard to restart once I made it back to my residence. Once I got it restarted it drove a bit but was hard to restart once I shut it off and tried to crank it up again. The next day it barely cranked over after numerous attempts it finally caught. I received a call from the lending bank ( Credit Acceptance Corporation ) and they wanted to verify my information before funding the deal. I did not verify my information with them because of th... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay December 19, 2016 - In - I financed a - - - - - from Credit Acceptance Corporation. On - -, - a district court judge in - -, -, through a civil court proceeding, awarded aforementioned - - to my ex fiance, - -. She was ( under civil contempt of court ) to refinance the vehicle, and assume any back payments. - - failed to do so. In - of - the vehicle was repossessed from her residence in -, -. Credit Acceptance Corp then attempted to sue me in - - - via a third party collections Law office ( - - - and -. ) I was living in the St... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay December 15, 2016 - This account surpposeto be close sine - however the creditors been taking money out of my pay check.... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay November 25, 2016 - Credit acceptance need to not make me responsible for any payments once my dad passes. The car is in his name.... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay October 21, 2016 - I am once again having a issue with the way that this finance company handles accounts. I have a vehicle loan with this company and it seems that they are more interested in taking car back than assisting customers. I have had this loan and worked very hard to get my account caught up. Once it was caught up I was injured at work and needed to miss payment while waiting for short term payments to start. I called to see if my payment can be deferred to the end of my contract or held for a month until payments started and no one at company was willing to help. The only reply I get from them is th... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay October 19, 2016 - I am late with my car payment. I called Credit Acceptance Friday - -, - and made a payment arrangement for Friday - -, -. I explained to the repersentative that I had just started woring full time and would get my first check on Friday and I could make the payment. Today I went to drop my daughter off and my car would not start. I called Credit Acceptance and asked if they disable the car and was told they did not. I called 3 times and each time the rep acknowledge that I had a payment arrangement for Friday and asked me if I wanted to make a payment then. I explained why was... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay October 5, 2016 - First ; this bill has been on my credit report since -. I would like to have it deleted from my credit report. Note previous credit report listing this account. Second ; as a resolution, I voluntarily returned the vehicle and requested and outstanding balance and detailed breakdown of costs ( profit/loss ), after the vehicle had been auctioned or resold. I requested this information -. I received no response and the bill still remains at the same balance of $3700.00. A few years ago, they attempted to garnish my wages.... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay September 3, 2016 - In -/-/- I voluntarily returned my car to my creditor. I was sent a notice from the redemption department on - - to see if we could work out terms for me to get my car back, we could not come to terms on this matter. I never received any information on when or where my car would be sold or that it would be sold. Then on - - I received a letter of Disposition of Repossessed Vehicle. The letter stated that the car had been sold and that there was a deficiency of -. In there calculations the started with a balance owing of $9200.00, and that they sold the car for $2600.00,... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay August 17, 2016 - Here are my concern, I am upset and annoy that Credit Acceptance would not understand my problem. I explain to them that I am victim of flood that hit state of South Carolina in - -. Because of the flood, it is the reason I am have trouble making payment of my auto loan. This flood damages my home and also put me out of work for few months. Now I had this auto loan since - - and always made my monthly payments on time and more than what is asked to be paid. My monthly payment is $280.00, but I always made $300.00 monthly. On Friday night I made a payment of what is owe leaving ... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay August 15, 2016 - I owed credit acceptance about $7000.00 for a car loan. They took me to court and everything got settled and the judge ordered me to pay - % of my gross income every week until the debt is paid off. They are not to contact me anymore or to harass me over the phone. Since the Judge gave his judgement, credit acceptance has still been calling me, harassing me and they are now claiming to be the United States government. I have changed my number several times and they still find me and claim to be the United States government or a representative from the student loan forgiveness program seek... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay August 5, 2016 - Finance company reposed my car claiming my payment was $70.00 short now I must pay tow fees of $250.00 this is after being told by their employee in -/-/- that I only needed to pay $ -then and another - which I did because I was late with the payment by 3 days. Now when I call back speaking with - different employees ( -, -, - ) I get - different amounts that I need to pay to get my car back. When I ask for it in writing because of the different amounts they do not send anything in writing.... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay July 8, 2016 - Im still trying to figure out the fees charged by this company and how my payments are applied. I was on a payment arrangement to make payment for a pass due amount. an amount that the company was saying was 4 months past due even though I make a payment every month. My car was repossesed even though I had arrangement to make payment. I was quoted an amount that was due to get vehicle back and a total due with repo fees. Once I paid the amount to get vehicle back I was told another amount. They said that they added a " Key Fee '', for a key that I did not receive when I picked up vehicle. I wa... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay June 2, 2016 - I have had my vehicle for - going on 4 Years and I have always been in good standing with my account on Thursday - - my vehicle was - due to a non payment back -/-/- a Year ago to my knowledge everything was up to date in between that year I have contacted the bank and have never been informed of this situation I was quoted my Pay off amount never received any correspondence via mail, Phone, or by email as well when I did contact and speak with representatives of the bank they were very cold, uncaring, and unwilling to try and help they just wanted the past due amount of one m... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay March 13, 2016 - I have a loan out with credit acceptation and I 'm being harass at - to - to - at night i work - and my boss told them she can not have personal phone calls unless their family issues .so the call any ways so he wrote them and had me signed it but we did n't make copies we just mail it off that no phone calls at work.now my loan is - i been paying - now a month came and i call to tell a manager i would be short i had - he applied you have been in good status so theirs nothing he can do unless I 'm behind so i went paid the - and i have all receipt so i stop paying - ... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay March 7, 2016 - I would like to obtain help with understanding how my finance company is calculating payments and the amount of time a payment is late. in - I was $640.00 behind on my payment. On - - my vehicle was reposessed. On - - I paid $750.00 to have my car returned. That according to them left me awith a $100.00 credit. A few days later they were charged a $250.00 repo fee. That left $150.00 of repo fee, not payment owed. I then made payment for - on - -. of my standard payment of -. Still leaving the repo fee owed. I am not disputing owing the repo fee, I just dont... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay March 5, 2016 - Credit Acceptance corporation are falsely reporting on my credit report which has been hurting my ability to purchase consumer products from other companies. My identity was stolen and used years ago with out my permission with Credit Acceptance 6 years ago. I filed a report and also notified them that I never co signed a loan. I was told that it would be taken care of but instead Credit Acceptance has been listening negative payments on my credit report for a vehicle I have never seen nor have any ownership of. Now it 's list repossessed on my credit report which makes it very difficult for m... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay February 18, 2016 - I made a payment arrangement with my loan company. There was a tow truck driver sent to repo the vehicle after that was done. I made the arranged payment and gave him the conformation. He said ok pulled his truck away from my vehicle and allowed my husband to proceed to leave with the vehicle. He then stayed in my driveway and when I went out to check he yelled that my payment was no good. When I tried to show him the confirmation he put his hand in my face and said " I am done with you '' he then ran to his truck while yelling " I am having your husband arrested for grand theft auto ''. He pr... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay January 19, 2016 - making payment on time til job loss. making partial payment with agree ment of company every month, company repo vehicle without notice and the vehicle went to unknown location. repo was on -/-/2016. also please site for harrassing phone calls two and three times a day at least six days a week, sometimes - right behind the other. ... |
Credit Acceptance Corporation Consumer Loan problems when you are unable to pay December 7, 2015 - I have a loan with a company that has been continuous going up on my payments without my knowledge. Repossessed the car and still charging me as if I had the car will not answer any phone calls that have been made to attempt to clear up this matter. ... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay November 13, 2015 - I had a car payment with Credit Acceptance Corpration. I was never late for years until I got a job transfer to New Mexico. The Credit Acceptance Corpration did not help me they made me feel I was a dead beat consumer. They finaly repo the car because I didnt want it anymore because there poor customer service and i paid them over $10000.00 in intrest and fees and I still owe $8000.00 and the car is only worth $4000.00 I feel this is unfair and want them to renegotate the terms. ... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay November 2, 2015 - I bought a -/-/- Volkswagen Passat it was financing at credit acceptance the price was $10000.00 it gave so much problems I believed -/-/- I called them to repo the car and they sold the car and they want to pay the rest for $6000.00 it 's really hurt my credit I ca n't even buy another car ... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay October 6, 2015 - Predatory lending - would like someone to look into a loan on a car note, which was at 20+ % rate. Tried to get a copy from the dealer, but the dealer closed. Contacted the credit lending company, but the case was referred to collections and a judgment was placed on my account. To this date, that bad debt is affecting my employment opportunities in the Federal sector. ... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay September 21, 2015 - I have an auto loan through credit acceptance, I have monthly payment due for the - of each month. I did have auto-pay set up for this monthly payment however, I canceled the auto pay because payment was being taken from my account but not documented, I ended up being behind 2 monthly payments as they stated. I received nothing in the mail about this or any phone calls. I actually called them to take auto payment off, at this time they informed me i was 2 months behind even though my bank statements showed differently. They then informed me that they do n't contact their customers with thes... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay September 13, 2015 - My complaint is that I purchased a truck back in - 2009 from a dealership I put down on a down payment to get the truck, during my time with the truck from the start I was having mechanical problems, After maybe 3 mo I had credit card fraud which caused me to not be able to make the payment for that mo. So they then remotely - the start engine on the truck so I could not drive it. So within a couple of weeks they repossessed it, an offered me in a letter to buy it back at auction which I could not buy it back because I did not have the money to make the payment let alone to be able to pu... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay August 28, 2015 - A repo guy was sent to my house for a car the repo man called me a -, a -, -! I tapped on his truck to tell him he needed to leave due to him being rude to me. When i did that he opened up his truck door and jumped at me and said - i should -! I told him to leave or im calling the law. He told me he will watch me every where i go.i would have given him the car until he started calling me names and jumped at me as he was going to jump on me. This is concedered breach of peace. The car broke down - weeks after i bought. it. The engine has locked up in it. The cost of a new engi... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay August 25, 2015 - Continually harass my husband and I. I am a - out until - starts back - - and my husband is out on - so we are unable to pay the loan. Keep asking us to borrow the money, call constantly, and are rude and threatening. ... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay August 13, 2015 - I turn in the car in 2010 as a voluntary repossession, at a licensed auto shopwhere I had been getting the fixed since I had it and the agreement was thatthey was to pick up the car and sale it and pay the remaining balances. however they never followed up on there end of thing and they lost ownershipof the car cause they never picked up the car or pay the storage fees that hadbeen up at the auto shop so I received a letter asking me to pay or creditacceptance and neither one of us followed up and we both lost the car! ... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay August 4, 2015 - Since - 2015 I have been unemployed due to being laid off. During this time I have attempted to make my payments but when you have not income coming in it is very hard to do. I have been talked to very inhumane regarding my account. I am constantly being threatened by my car being deactivated. I am constantly asked if someone can pay for me. If that was possible, I would not be behind. Even though my sister cosigned with me, she does not help me at all with this even though she knows my situation. I am on my own right now. I am daily looking for work so I can get back on track with you all.... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay July 22, 2015 - I feel that I 'm paying more than I should. ... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay July 22, 2015 - My - - - is financed through Credit Acceptance where I am the cosigner as I had to get my --year-old father to sign as principal after finding out I am the principal on my son 's - - truck I cosigned a few years earlier. This was done without my knowledge or approval ; I mean I will cosign for my kids but NEVER the principal signee but that 's another story. Since - of - after being contacted by my Dad that he was forced to make - payments on this account to keep it current. At the time, I had missed - - - payment & another one was n't due until the - of ... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay July 19, 2015 - well i got a loan from credit acceptance corp for a - dodge caravan that put it at -they repo my van with no calls are mail i was be hide in paymeants and book price is - not - ... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay July 10, 2015 - I financed a truck with my now ex-husband. In my divorce I received the vehicle and was making timely payments until I lost my job. The finance company came and got the vehicle. I paid what I was behind to get the truck back. After picking it up I discovered that the transmission had been destroyed in the towing process and would cost me nearly $4000.00 to repair. The finance company and towing company refused to help me resolve the issue and I sent the truck back. The finance company now says I owe more than I originally financed, claims to have sold the vehicle but refuses to provide me wi... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay July 8, 2015 - Got an auto loan in the amount of - paid down to - car was repossed and sold, now they 're saying I still owe the -. They took this matter to court, now I have to make monthly payments of $100.00 until paid in full, and still do n't have the car ... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay June 18, 2015 - I have a huge complant against this company ... .They allow delarship to sell cars that arent any good ... .i bought a - BMW - it has given me nothing but problems ... i spent over - dollars getting the car fixed the first month of getting it ... the dealership refused to help pay and credit acceptance refused to credit my account for this ... since then within the lasts year over - dollars have been spent fixing this car ... thats a WHOLE new car..my only resolution for this company is that im asking them to lower my pay off amount to - to pay this vehicle off so i can be atlea... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay June 5, 2015 - HelloMy name is - - and I purchased a - - - from - - in - -, - this past -. When I purchased the car I put $600.00 down and I was financed by Credit Acceptance which is located in -, -. I agreed to pay $250.00 every month and I gave them - references with all there contact information. I recently had a family emergency and I had to fly to -, I was only there for - days and when I came back I received a call from - - telling me to come to his office because my license plates arrived. This was about - weeks ago and he put my plates on ... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay June 3, 2015 - I purchased a vehicle through Credit Acceptance Corp for - with a 25 % interest rate that i have paid over - dollars on and they are stating that i still owe - dollars on the balance and are threatening to repo it. I was out of work for - weeks with a - and collecting - of - per week and still made my monthly payment. - week returned to work to come out of work and find my car gone. they demanded - dollars to get my car back which i payed them. Only to get a call stating i was - behind in my payments and are threatening to repo it again, after just - weeks of p... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay June 2, 2015 - On - - -, 2015 early morning about - or - My vehicle was repossed by my loan company CREDIT ACCEPTANCE. I called on that same day and was advised by - of their representatives that my car was take by - -. I did advise the representative that I would recover my car on Friday - -, 2015. She gave me the balance and said she would note the system as such. The representative never told me that I had to contact - - to get my belongings. Nor did your company advise that there would be a fee to recover my belongings. Yet another inconvience and more money out of my ... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay May 18, 2015 - my car that i purchased off the showroom floor in -/-/- went to chevy heaven in -/-/-.in those years there were many life incidents that occured where i went from a - score.I needed a car for this new job, and acted hastily on because of my poor credit.well, the job was too far away and with living expenses and car payment, this new venture was not worth it.i contacted the credit acceptance '' corporation many times for help.i begged them to lower my car payment and offered a - payment for car. they were rude and just kept telling me your loan is what it is ''. i have paid of... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay May 11, 2015 - This is my second complaint against Credit Acceptance Corporation and their continual use of harassing behavior. I am a customer who has never sent a payment 30 days late since I obtained the loan with Credit Acceptance on -/-/-. On -/-/-, I received a notice from Credit Acceptance detailing their intention to repossess my car. The letter was sent from them on -/-/-. Here lies the inconsistency. Credit acceptance sends the letter on -/-/- and the coupon book that I have in my possession states that if a payment is received after -/-/- that I will be assessed a late fee... |
Credit Acceptance Corporation Consumer loan problems when you are unable to pay April 3, 2015 - Late - I obtained an auto loan wit Credit Acceptance Corp . I am under the impression that the principal ammount of this loan was -. I paid - down, and made monthly payments of - for 15 months. I later crashed this vehicle, and defaulted on the loan. The vehicle was returned in salvage condition. In - a judgement was entered against me in the ammount of -. My wages have since been garnished. I have paid an additional - through income execution. In - I attemted to get an update of the remaining balance, only to find that I owe in excess of -. I spoke with the sherrifs... |