Credit Acceptance Corporation Consumer Loan Complaint

Vehicle loan Problems when you are unable to pay

Credit Acceptance Corporation Consumer loan department,

Vehicle loan Problems when you are unable to pay Delaware

This is my second complaint against Credit Acceptance Corporation and their continual use of harassing behavior. I am a customer who has never sent a payment 30 days late since I obtained the loan with Credit Acceptance on -/-/-. On -/-/-, I received a notice from Credit Acceptance detailing their intention to repossess my car. The letter was sent from them on -/-/-. Here lies the inconsistency. Credit acceptance sends the letter on -/-/- and the coupon book that I have in my possession states that if a payment is received after -/-/- that I will be assessed a late fee which implies a grace period. On -/-/-, I paid my car note in the amount of $330.00. I have advised Credit Acceptance continually of my intent to pay and I have been a loyal paying customer since -/-/-. I have requested a copy of my late fees, which I am not in agreement with, from Credit Acceptance which I have never received. I believe Credit Acceptance is harrassing me in retailiation of my first complaint to Consumer Financial Protection Bureau Agency. There is not reason for them to have the intent to repossess my car when my track record shows my history of paying them. The past due amount stated on the notice is $370.00 which includes my monthly payment of $330.00 which was paid on -/-/- and $49.00 in late fees which I requested documentation for and never received but paid on -. Please stop the harrassing behavior. Companies do not send letters of intent to repossess a car that payment is not 30 days late unless the intent is to harrass. Since the history of my loan with Credit Acceptance my credit report shows - for no late payments which they indicated so why would they want to repossess my car. CFPB, I need your help to stop this harrassment.

Credit Acceptance Corporation customer in Delaware
May 11, 2015

* Source: CFPB Complaint Database

Credit Acceptance Corporation response to complaint:
Closed with explanation

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