Review and analysis of over 136 complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 136 official complaints related to Billing disputes. Out of the 136 consumer complaints against JPMorgan Chase & Co., 35% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 22% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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JPMorgan Chase & Co. Credit card billing disputes January 15, 2017 - I am filing this complaint on Chase Cardmember Service regarding their handling of a fraudulent charge on my visa credit card. On -/-/-, on our way back from -, - to the US, my friend and I took a local taxi ( merchant name : - - ) from our hotel ( - ) to - - Airport for a flat rate of - ( $67.00 ). After back in the US and on -/-/-, I noticed on my credit card account there was also a charge of $310.00 from the same taxi company for the same day service. I immediately contacted Chase and disputed that charge. On -/-/-, Chase sent me a letter acknowle... |
JPMorgan Chase & Co. Credit card billing disputes January 10, 2017 - To whom it may concern : - has charged me for 2 months of unauthorized recurring charges to my credit card. I am requesting a refund of these unauthorized recurring charges. - caused my card to be overdrawn, which incurred interest charges - took it upon themselves to charge me without authorization. This is fraudulent behavior. I have contacted my credit card company to dispute these charges. I have also sent a message to -. I will also notify and file a complaint with the - -. I am requesting reimbursement,. Thank you for your time and consideration - - - -... |
JPMorgan Chase & Co. Credit card billing disputes January 10, 2017 - I filed a dispute with Chase for a covered situation, in which I ordered goods with a guaranteed shipping date and received them after the event they were ordered for had passed, due to the vendor shipping them 5 days later than was guaranteed. Chase accepted my dispute and then two months later on -/-/2016 sent me a letter demanding more documentation, due by -/-/2016, a federal holiday. I mailed - pages of documentation in the prepaid envelope provided by Chase on -/-/-. On -/-/- Chase without considering that a federal holiday may have delayed their preferred method of ship... |
JPMorgan Chase & Co. Credit card billing disputes January 10, 2017 - First Charged- -/-/2016 We called in immediately to report the fraud charge and were told to wait until the charge posted. We called back on -/-/2016 and spoke to a gentleman who was not in the Fraud Department. He stated that the Fraud Department was closed but he would assist us with processing the dispute. We called back the next day to confirm that the dispute was processed correctly. The lady we spoke with stated that he classified the dispute incorrectly. She correctly processed the dispute and assured us that we did not need to submit any information. On -/-/2016, we logged into o... |
JPMorgan Chase & Co. Credit card billing disputes January 8, 2017 - Chase Bank issued me a credit card. Subsequently, Chase Bank violated the FCBA by, among other things, lying in writing, lying during a telephone conversation, manipulating the " billing error claim '' process, complicating he " billing error process '' so that a person with average intelligence could easily be confused, and more. 1 ) I disputed a credit charge using chase.com. Chase called me & left a message. I called back & was told that she called only 2 tell me that she acknowledge receipt of my dispute. - - sent me a letter dated -/-/- asking for " additional '' information b... |
JPMorgan Chase & Co. Credit card billing disputes January 3, 2017 - On -/-/- I went to a - ( - - - ) to receive a treatment. When I was done, I told the doctor that i did n't see any difference and the doctor dismissed me and asked me to leave. I called the doctor numerous times and even went to see her in person again to give her a chance to fix it but she did n't want to do that. On -/-/-, I went to see another doctor - for a second opinion and he gave me a letter stating that the treatment was insufficient and wrong. On - - I first called chase to advise them of the issue and they said they will place the amount on hold, open ... |
JPMorgan Chase & Co. Credit card billing disputes January 2, 2017 - I have a Chase credit card. My son was an authorized user. On - - I phoned Chase and told the agent I do not want my son to be able to use the card any more. She removed him from the account and told me he would no longer be able to use the card. I asked the agent if he had a different card number than my card, and she said no, that his card and mine were both the same card number. She assured me that he would no longer be able to use the card, even tho we had the same card number. A few days later, he made a $380.00 charge on the card. I called Chase, and they told me although he was ... |
JPMorgan Chase & Co. Credit card billing disputes December 31, 2016 - I filed a previous complaint regarding a $110.00 charge that Chase had applied to my credit card. I continued to dispute the charge because Chase never provided any proof that I authorized the charge. After a few months, the same amount reappeared on my most recent Chase statement with a reference to some travel-related operation in -, -. This is clearly a bungled attempt by Chase to try and hide the charge as being different from the original one, by conjuring some 'merchant ' that makes absolutely no sense to me. I am not sure what is going on with Chase 's dispute-handling operation... |
JPMorgan Chase & Co. Credit card billing disputes December 30, 2016 - A couple of days ago I got a notice from Chase Bank that the terms of my agreement had changed and that I now needed to make monthly interest payments on my balance. I transferred about half of my balance on a - credit card in - with the understanding that there would be no interest payments due for 15 months. This is how the SLATE credit card is advertised even today as my attachment shows.... |
JPMorgan Chase & Co. Credit card billing disputes December 28, 2016 - I put a $1000.00 down payment on a auto-cycle ( - wheel scooter that is enclosed ) using a Chase card on - -, -. At the time of the transaction the ship date for the product ( it had not been produced yet ) was fourth quarter -. I contacted chase bank to initiate a dispute on the good not received, and they informed me they would be unable to due so due to over 500 days passing from the date of transaction. I informed them that the product was not expected until 4th quarter -, so the clock for when to dispute should not have begun sooner than when the product was expected t... |
JPMorgan Chase & Co. Credit card billing disputes December 27, 2016 - I am a US citizen and was interested in buying a horse from -. A local -, - -, was contacted by my buyer agent to perform a pre-purchase - exam of the horse. - - was instructed by email to follow the usual procedure for these exams, which is to begin with a review of medical records, if all is well, then proceed to a physical exam. If anything important is found, stop the exam and contact us for authorization BEFORE proceeding with more expensive tests such as -, etc. He agreed to this arrangement in writing and required my credit card information before scheduling. On... |
JPMorgan Chase & Co. Credit card billing disputes December 26, 2016 - I HAVE -CHASE CREDIT CARD AND ON -/-/- I NOTICED AN UNAUTHORIZED CHARGE ON MY ACCOUNT FOR - AT THAT TIME I CONTACTED CHASE TO HAVE THE CHARGE REMOVED WHICH THEY DID .THEN I RECEIVE MY STATEMENT FOR -/-/- AND I NOTICE A CREDIT FOR - SO I CONTACT CHASE CUSTOMER SERVICE ON -/-/- AT - AM AND I E-PLAIN THAT I HAVE A CREDIT THAT DOES NOT BELONG TO ME AND I WOULD LIKE IT REMOVED. THE CUSTOMER SERVICE REP TOLD ME THERE WAS NOTHING HE COULD DO AND THAT IT WAS AN ERROR BY - AND THAT I WAS ENTITLED TO KEEP IT SO I SAID TO HIM THAT DOES NOT SOUND RIGHT HE SAID TO ... |
JPMorgan Chase & Co. Credit card billing disputes December 24, 2016 - I applied for a visa using a third part service. The visa company did not comply with its own rules as stated on its website and issued a visa that was not for the dates needed. I disputed charge but Chase credit card said the company said its website says there are no refunds. Assuming this is true, it should n't apply when it is the company that did not follow its OWN rules and I was not at fault in any way. As a result Chase declined the dispute.... |
JPMorgan Chase & Co. Credit card billing disputes December 19, 2016 - I am trying to contact my bank regarding a dispute. I am calling the number on the correspondence I received in the mail from the bank. When I call, I get prompted to leave a voicemail for the Merchant Disputes - department, but the voicemail system then plays a message that says the mailbox is full. This has happened several times over multiple months. I called the customer service number for my bank and got a transfer to the disputes department ( onshore ), and told them that I was trying to reach the agent working my dispute offshore. I gave them the same information from a letter I rece... |
JPMorgan Chase & Co. Credit card billing disputes December 9, 2016 - I paid my Chase Amazon credit card in total on - - and they charged me interest -. I called and asked for them to drop the interest charge since the credit card bill was paid in full and I have - credit cards with Chase. They refused - how are customers supposed to feel they are financial paid off if the credit card companies continue to bill them interest. I have not used that card since I paid if off... |
JPMorgan Chase & Co. Credit card billing disputes December 7, 2016 - I contacted Chase VISA - Credit Card in early -, 2016 to 1 ) advise I was traveling to - & - - - - -, 2016 so as to avoid any potential fraud alerts. Second I requested information/updates to my use of my Visa - card in renting cars in both - and -, particularly as to any updates regarding Collision Damage Waiver ( CDW ) and use of my card for insurance when renting cars in - & -. I was transferred to the Benefits Administrator unit. I advised the person I talked to ( unfortunately, I did not write this person 's name down ) I was traveling to - & -... |
JPMorgan Chase & Co. Credit card billing disputes December 3, 2016 - -/-/16 We are long time Chase credit card customers with a flawless payment history, high FICO score, and seldom dispute credit card charges. Recently, we were the victims of obvious credit fraud in that the - - -, of -, AZ quoted us a onetime $85.00 trip charge to provide an alarm/video estimate. This charge was to be shared - by another customer in the area for an amount of $42.00. We provided several very detailed letters and enclosures to Chase dispute department to substantiate our claim. At the time of authorizing a phone charge, it was confirmed with - -... |
JPMorgan Chase & Co. Credit card billing disputes December 1, 2016 - I attended the - in - this past - as a Delegate. The - contracted with certain hotels for each of our state delegations. Our contracted hotel was the - airport hotel in -. We we required to book a minimum of 4 nights at $ - ( double their regular rate ). Most delegates booked from -, but being that I am originally from - I arrived on - & stayed with family. I booked my hotel room from - as I made plans to go directly to my fathers home in New Jersey immediately following the close of the Convention - evening. I arranged to take him to some doctors appointmen... |
JPMorgan Chase & Co. Credit card billing disputes November 29, 2016 - I paid off my credit card so had a - balance there was a charge of - i guess left over. i never got a bill or call and they assumed no wrong doing. i would not have let a - bill get reported late after years of service. they were rude and due to errors with chase they reported me 60 days late. chase calls me for every stupid thing. i did not get one call about this small balance. as soon as i discovered it i paid it.. 2 months no bill no call no email.... |
JPMorgan Chase & Co. Credit card billing disputes November 29, 2016 - -/-/- I attempted to purchase a sample product from the - - cosmetic line. When I completed and submitted my information, the notification indicated the company as - -. When I realized I was taken/defrauded there was no way to cancel the order. The initial charge of $4.00 was charged to my credit card. Ten days later I was charged $98.00. I contacted Chase and notified them of what happened and directed them not pay the charge. I was assured the charge would not be paid. However, after five months of waiting on the credit and calling every month, - - at Chase indicat... |
JPMorgan Chase & Co. Credit card billing disputes November 23, 2016 - Chase bank for - card charged me late fees due to me not paying them before -. I never had a problem paying them via over the phone with their automative phone service. They just recently started charging me late fees. I told them that I am on - time. They told me they did n't care and charged me anyway. They went up on my interest rate every month except for - and - and -.... |
JPMorgan Chase & Co. Credit card billing disputes November 15, 2016 - I used my chase/visa card to purchase close to $50000.00 in merchandise for a company called -. The site is no longer functioning, I can no longer log in, costumer service email and number are no longer being monitored, and I have no means to reaching anyone at the company. I filed a chargeback with Chase but it 's been a nightmare. They are unwilling to help me and it appears there dispute department is outsourced. Its been 45 days and I have not been helped one bit. I mailed a - page document of everything I was owed but I received a letter saying my chargebacks were denied. I dont k... |
JPMorgan Chase & Co. Credit card billing disputes November 15, 2016 - I purchased - dog beds from -. They both had tears in tem. I contacted the merchant and they sent me a return label to send these - dogs beds back to them. I sent the - dog bed covers back to them with the return receipt. They advised that they received a " blue cushion ''. Both dog beds were in the box. My credit card ompany is not helping me at all. They are taking the word of -. I have contacted -, - and the dept of consumer protection. This is very upsetting.... |
JPMorgan Chase & Co. Credit card billing disputes November 11, 2016 - On my - statement I noticed - incorrect charges that were not made by myself or my wife. - was to - on - for $540.00. the other was to - on - for $3200.00. I contacted Chase to dispute the charges and close the account to avoid further charges. I then contacted - and they stated that the charge was deemed fraudulent and reversed. When I contacted - the gentleman took my info and said I would be contacted within a few days ... No reply ... In the interim I received a letter from Chase, ( see attach ), stating that they had verified the purchase by -, and the di... |
JPMorgan Chase & Co. Credit card billing disputes November 10, 2016 - Dear Sirs, I appreciate your attention with this matter. It has to do with a computer my daughter and I purchased from -. It was found to be a three year old used computer so we immediately sent it back. They kept the computer and never refunded our money of $330.00 After many hours of being on hold with several unsuccessful attempts to speak with a - representative, we finally wrote them inquiring about the refund. They responded with a simple statement that they have now closed my - account. They have given no further communication. We then notified Chase Dispute Department. Chas... |
JPMorgan Chase & Co. Credit card billing disputes September 19, 2016 - On -/-/- a supervisor, - -, claimed to listen to the call that I purportedly made on -/-/- and made the following comments : " ( Chase ) will not release the recordings, but ( I ) can subpoena them. '' -. This comment was made after I noted that both TILA and Regulation Z require all documentation used to make a decision regarding billing errors. On -/-/-, Chase wrote " we received your -/-/- letter.. However, the letter was insufficient. '' On -/-/- Chase now claims that the letter was " not sent to the proper address. '' -. The address to which the lette... |
JPMorgan Chase & Co. Credit card billing disputes September 16, 2016 - I 'm being charged on a credit card account used without my knowledge after a divorce. The charges are due to identity theft. Already reported this account as fraudulent. The bank keeps sending me letters with overdraft charges from 5 years ago.... |
JPMorgan Chase & Co. Credit card billing disputes September 14, 2016 - My wife purchased a leather jacket in -, -. She was not charged the value added tax ( VAT ), but was given a form to take to the customs desk at our departure from - airport on the day of our departure. She told my wife that if we did not take the form as directed our credit card would be charged the VAT tax. We did as directed, and left -. On returning, a subsequent credit card statement from Chase included the VAT charge, with the 'merchant ' listed as TA- REFUND DENIED. When I called Chase, the person I spoke with had no idea what it meant. I told her I was pretty sure it was re... |
JPMorgan Chase & Co. Credit card billing disputes September 10, 2016 - On - -, 2016 Chase wrote regarding Case number : - : When we were notified of this case, we sent you a letter letting you know we received it. Although we began researching your concerns right away, we need more time to complete it. Please expect a letter from us when we have an answer. Thank you for your patience. This is yet another lie by Chase, when Chase was notified about this case, they did not send out a letter, they, in direct violation of Regulation Z and TILA initiated dunning calls. Chase did acknowledge receipt of the letter in numerous communications, thus they can not... |
JPMorgan Chase & Co. Credit card billing disputes September 9, 2016 - I disputed charges through Chase from a recent trip in - were I was unfairly charged, but Chase is refusing to credit me for these illegitimate charges and is ruling them valid. Explanation of the - charges below : 1 ) I booked a hotel room for one night in -, - through -. When I got to the hotel and checked in to the real room, it was COMPLETELY different than the room that was advertised online that I booked. I took photos of the room and I have screenshots from my phone of the advertised room on -. They do n't look similar at all. Frankly, the room they gave us was much wo... |
JPMORGAN CHASE & CO. Credit card billing disputes September 1, 2016 - Because of my heath, I take - medications : -. In an act of poor judgment, on - -, 2016, I ordered medications from an - online drug manufacturer affiliate, an order aggregator, if you will, " - '' ( - ) using my - Card managed by Chase. - sends your credit card information to a - third party billing and when the charge is approved, sends your order information to the manufacturer, who in turn send such information to a third party shipping agent. If you are thinking that there is lots of room for error, you are correct ; and that 's exactly what happened here. A ... |
JPMorgan Chase & Co. Credit card billing disputes August 22, 2016 - I had - in - on -/-/-. The total charge was $18000.00. I had to use - credit cards to pay the charge. $17000.00 on - and $1800.00 on Chase. The merchant or bank in - charged my cards three times for the amounts above. - was legitimate, the - - they refunded in -, - and the - - was an issue getting it back. However - was diligent and was able to get the third charge returned. Chase has denied the third charge as being a dispute and told me it was my issue. Now they are also saying it 's been too long and they ca n't do anything about it. ( ... |
JPMorgan Chase & Co. Credit card billing disputes August 22, 2016 - I paid my payment for this month. You guys applied it to last month. I am upset as I do not get until the beginning of next month. I have written my complaint via the email system on chase.com. I do not know what to do and I did not ask you to apply for last month. I ask for you to apply my money as defined by me. I do not want to have issues, and this is very annoying to me. Also - - has not paid me yet for my dispute. I would like to reopen the dispute I also got my leasing agreement to show I did not need his services. Please let me know my options.... |
JPMorgan Chase & Co. Credit card billing disputes August 12, 2016 - It was a long time ago ... i have spoken to several customer service and upper management whom all have said one thing or another ... But my last call was weird. A supervisor said oh yes i see it was corrected and we will contact the credit report companies ... and literally within the same call moments later he said oh wait all the info is gone ... ( so confusing and i think they messed up and i am still paying for it ... )... |
JPMorgan Chase & Co. Credit card billing disputes August 8, 2016 - I and - travel companions made a reservation at the - - in -. I charged this reservation on my Chse credit card. On arrival, we discovered that there was no hot water available ( see attached affadavit ) so we went to a different fhotel ( receipt attached from - - - ), I disputed the charge at the - hotel since no hot water was available but Chase has sided with the - hotel. I feel this is not right since we did not stay there and we had good reason ( lack of hot water ) for going elsewhere. Thank you for your kind attention, - -... |
JPMorgan Chase & Co. Credit card billing disputes August 8, 2016 - Hi I have applied for a loan and was denied. Upon further investigation we found a damaging piece of information on my credit report. It was a chase credit card charge off from almost 7 years ago. First I disputed the item with all - credit bureaus but didnt get anywhere because they claimed chase verified that it is my account. I immediately called chase to see whats going on. after spending over an hour being transferred from - rep to another and no one was able to find any concrete info on this card, I was transferred to a department they called - '' and the rep - - -... |
JPMorgan Chase & Co. Credit card billing disputes August 5, 2016 - On - -, 2016 a letter ( see Chase Notification ) was sent to Chase which Chase received on - -, 2016 ( see Chase return receipt ). On - -, 2016 Chase posted a letter claiming that a benefit was received from those charges ( see Chase alleged benefit letter-1 and Chase alleged benefit letter-2 ) Chase violated 15 U.S. Code 1666 by I. Exceeding 90 days allowed to resolve billing errors ( see Chase alleged benefit letter-1 and Chase alleged benefit letter-2 and Chase Notification )... |
JPMorgan Chase & Co. Credit card billing disputes August 5, 2016 - I am beyond frustrated at the way Chase has handled my dispute complaints. I have been victimized by an online business scam and previously requested assistance disputing the charges paid to these fraudulent companies. I just received a letter that my case was closed because they " did n't receive any documents that indicated I wanted to dispute '' ... I was previously unable to open the dispute because I was told it was outside of the 60-day time frame. They never requested any documents from me I filed a complaint here because I hoped someone would look into this further. I have other credit... |
JPMorgan Chase & Co. Credit card billing disputes August 4, 2016 - I rented a car from -, authorized additional insurance for 5 days then canceled it and - charged my - credit card. - will not reverse the charge. I did not authorize any charges after 5 days.... |
JPMorgan Chase & Co. Credit card billing disputes August 4, 2016 - A chargeback was issued for an unauthorized credit card charge, and chase did not help me resolve the case. I have since refused to remit payment for this charge on the grounds that it was not authorized, and I asked chase to cease contacting me. Since I requested a cease of communication, I have been contacted an additional 12 times. I consider this contact harassment and have notified each of their agents to contact me as such. A company like chase should not be allowed to ignore the law when it comes to unauthorized charges, AND harassment. That is highly unacceptable.... |
JPMorgan Chase & Co. Credit card billing disputes August 4, 2016 - This is an update to case file -. I had mistaken and was confused. I only applied for - card and that 's the freedom. There were fraudulent transaction on it. The only valid charge is the first online charge for -.... |
JPMorgan Chase & Co. Credit card billing disputes July 27, 2016 - My wife and I reserved a rental car from -, a foreign rental car firm, for a trip to - in -, 2016. When we reserved the car in the United States, we asked the - representative to confirm that the reservation included ALL insurance, with the exception of collision damage waiver, for which we would be using our Chase credit card. We were expressly told that ALL insurance was covered. Prior to our departure, we confirmed this representation several times by phone. Indeed, the company 's web site also advertises this feature. When we arrived at the rental car facility, however, we were... |
JPMorgan Chase & Co. Credit card billing disputes July 27, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : Account number : - 30 days past due as of - 2011 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
JPMorgan Chase & Co. Credit card billing disputes July 27, 2016 - I signed up for a gym membership and months later cancelled on -/-/2015. However, I was still being billed and am still being billed for this membership even today. I cancelled this subscription in person at the gym, and the gym told me it would take only 30 days to take effect. When I called Chase to explain I was still being charged, they acknowledged my calls but never stopped the merchant from frivolously charging my account. Chase has not adequately protected me from this fraud.... |
JPMorgan Chase & Co. Credit card billing disputes July 27, 2016 - To Whom It May Concern : On - -, 2016 a letter ( see Chase Notification ) was sent to Chase which Chase received on - -, 2016 ( see Chase return receipt ). Chase did not respond to this letter and initiated dunning calls. On or about - -, 2016 Chase in response to a verbal comment, classified the charges as unauthorized and issued provisional credits. On - -, 2016 Chase posted a letter claiming that a benefit was received from those charges ( see Chase alleged benefit letter-1 and Chase alleged benefit letter-2 ) In - -, 2016 Chase called but we were out of the... |
JPMorgan Chase & Co. Credit card billing disputes July 26, 2016 - Chase Visa did not properly protect my rights as a consumer when I disputed a charge by a - '' company. I had to call CHASE numerous times to get the information card mailed that provided the instructions to dispute. They were not very cooperative until months later. Thankfully I had clear cut email documentation of the vendor failure AND I provided email documentation from the - '' Company that proved they had not provided services as advertised to CHASE. Chase summarily found in the vendor favor. I FIRMLY BELIEVE THEY NEVER REVIEWED THE DOCUMENTATION Until I escalated the complaint to... |
JPMorgan Chase & Co. Credit card billing disputes July 26, 2016 - I disputed a charge - in the amount of - and mailed proof of the dispute. I received a letter stating that - sent them a response and so I provided more docs. They, meaning Chase, told me they never got the information, and in doing, so did not refund me of my - charge from these scammers.... |
JPMorgan Chase & Co. Credit card billing disputes July 26, 2016 - I had bought a laptop from - using my chase credit card mileage explorer. The laptop was defective and i contacted dell to return it. It was returned ot them via return courier. I did not receive any refund from -. Therefore I contacted Chase to file a dispute with - to get my money back but they did not dispute with the merchant... |
JPMorgan Chase & Co. Credit card billing disputes July 25, 2016 - I have been disputing - unauthorized charges on my Chase Southwest Credit Card since -/-/-. I have contacted Chase multiply times during the past three years with regards to my dispute, providing Chase with extensive details as to why the charges are invalid. Chase has been fully aware that the merchant - - ( - ) charged my credit card PRIOR to - making me aware of the charges or what the charges represented. BACKGROUND : After receiving my - - credit card statement, I saw where - charged my card on -/-/- and -/-/-. I contacted - to inquire a... |
JPMorgan Chase & Co. Credit card billing disputes July 24, 2016 - I purchased a specialty lamp costing approximately $290.00 with shipping fee, made by -, and sold by - on -/-/-. The person I dealt with was - - of - I asked a lot of questions about the product, a " full spectrum '' lighting device. Whenever I emailed or called - with my questions, I was referred to -, and spoke to - -. I asked her questions about their return policy before I ordered the product. All she stated to me was that I would have to return the lamp in its original packaging, and ship it at my own expense. At no time did she mention any other char... |
JPMorgan Chase & Co. Credit card billing disputes July 21, 2016 - To Whom It May Concern : On - -, 2016 a letter ( see Chase Notification ) was sent to Chase which Chase received on - -, 2016 ( see Chase return receipt ). Chase did not respond to this letter and initiated dunning calls. On or about - -, 2016 Chase in response to a verbal comment, classified the charges as unauthorized and issued provisional credits. On - -, 2016 Chase posted a letter claiming that a benefit was received from those charges ( see Chase alleged benefit letter-- and Chase alleged benefit letter-- ) In - -, 2016 Chase called but we were out ... |
JPMorgan Chase & Co. Credit card billing disputes July 20, 2016 - I PURCHASED A TICKET FOR -/-/2016 - - FLIGHT - TO - -, IT WAS CANCELLED AND - REBOOKED ME ON - FLIGHT - TO - -. I ORIGINALLY BOOKED - TO AVOID BAGGAGE FEES WITH MY - CREDIT CARD. I INCURRED $50.00 IN FEES WITH -. - INFORMED ME I NEED TO CONTACT MY - CREDIT CARD FOR REIMBURSEMENT. THE FORM CAN NOT BE COMPLETED ONLINE BECAUSE OF THE - TICKET NUMBER. I SUBMITTED A FEEDBACK REQUEST FROM - ON -/-/16 CASE ID - AND HAVE RECEIVED NO FOLLOW UP. WHEN I CALL THEY CONNECT ME UNTIL THEY CANT CONNECT ME ANYMORE OR THE PHONE DISCONNECTS.... |
JPMorgan Chase & Co. Credit card billing disputes July 20, 2016 - returned a camera light that did n't work. vendor denies receiving unit. disputed the charge. card company requested proof of delivery from me & i sent date/time stamped tracking report from USPS showing fr.door/porch delivery 4 days after i sent it. now they are still not wanting to complete refunding my $110.00... |
JPMorgan Chase & Co. Credit card billing disputes July 19, 2016 - I have had a Chase - Credit card that is currently closed but I am still paying the balance. I set up automatic payments but for some reason they have ceased and now they are charging me late fee after late fee and probably are reporting the account delinquent causing serious damage to my credit score. I have not received any statements from them for this account either. When I was made aware of the situation I attempted to make payment on the account online only to be told that they are unable to process the transaction and to please try later. I have worked hard to build my credit back up... |
JPMorgan Chase & Co. Credit card billing disputes July 15, 2016 - Chase refuses to go through with a chargeback for an unauthorized amount. I had agreed to a purchase of $24.00, and was charged $170.00 on -/-/15. I initiated a chargeback with chase to attempt to recover the funds from this transaction. Chase did not ever send me a written reply about the status of my case. I requested updates on the status in writing every 2 weeks, with verified delivery. Chase eventually told me that " too much time has passed, and we are unable to do anything about this dispute. '' I told them that this was not fair because I was constantly requesting updates, an... |
JPMorgan Chase & Co. Credit card billing disputes July 13, 2016 - Hi I gave my credit card to a merchant as a guarantee that I will pay. The merchant was supposed to call me to discuss the price and I would let him know how I planned on paying. We discussed that it would not cost more than $500.00. A few days later I see a $500.00 charge on my card. I do not know if any services were preformed. I called the merchant up, and ask " what 's this? '' He replied, " you said I can charge your card ''. I said " that is not true ''. I requested him to send my lawyer a copy of the bill. He never did. I then contacted Chase to start a dispute. I called them on -... |
JPMorgan Chase & Co. Credit card billing disputes July 12, 2016 - I received an email -/-/- from Chase stating there had been " Unusual activity '' on my credit card account and they had closed it. Instructions were included to log on and reactivate. I closed this account years ago so I phoned Chase ( -/-/- ). We figured out the email was fraudulent but during the call, I was informed there was a $36.00 balance. They informed me of the last - digits of the card, the date it was opened and the date closed ( -/-/- ). I was placed on hold while the person attempted to locate someone to answer my questions regarding the balance. ( Whe... |
JPMorgan Chase & Co. Credit card billing disputes July 8, 2016 - On -/-/2016 my husband had brought his - and enjoy the park. I fell ill at the park, so my husband rented a wheelchair in order to get me from the park to the parking lot. My husband, - -, understood that the charge for the wheelchair rental was $25.00 with a $25.00 deposit. He rented the wheelchair at - and returned the wheelchair at -. Instead of refunding the $25.00 deposit, the clerk charged him an additional $50.00. He was in a hurry to get back to his - and did not double check the receipt. My husband was in error by not double checking the receipt, but that i... |
JPMorgan Chase & Co. Credit card billing disputes July 8, 2016 - I paid $980.00 for a website, logo, & web hosting on -/-/- on my Chase Visa card. I indicated that I wanted the website online by - -. - agreed. I made repeated requests to - to see the website, even if it was unfinished. Those requests were repeatedly denied and ignored, verbally and via email. After emailing, calling and texting - for a week, I decided to terminate the business relationship on -/-/-. I did a charge back with CHASE Visa for $980.00. Days later, I reached a settlement with - where I would pay $360.00 for - to finish the logo ( unfin... |
JPMorgan Chase & Co. Credit card billing disputes June 30, 2016 - JPMORGAN Chase refuses to conduct themselves according to federal regulation with respect to unauthorized/Fraud charges and have replied these charges to my account. On -/-/2016 I went online to pay my Chase C.C bill ( due on -/-/- ). Noticed numerous unauthorized charges, could not locate my card. I called Chase reported and disputed these charges totaling around $7000.00. Chase removed them and conducted their investigation. -/-/- billing cycle passed without news, -/-/- billing cycle passed ( two complete billing cycles ) without news. On - -, the charges were ... |