Review and analysis of over 1,089 Other Mortgage complaints against SunTrust Bank
SunTrust Bank consumers have reported over 1,089 official complaints related to Other mortgage. Out of the 1,089 consumer complaints against SunTrust Bank, 19% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 5% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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SunTrust Bank Mortgage loan modification,collection,foreclosure January 14, 2016 - I filed a Ch. - Bankruptcy in the - - of California on -/-/- and after completing the plan was discharged on -/-/-. The Trustee noted a property mortgaged by SUNTRUST MORTGAGE as " REJECT & RETURN '' and by Order of the Court, the property was returned to SUNTRUST MORTGAGE and subsequently sold. - currently reflects SUNTRUST MORTGAGE as a " Negative Account, Closed Account '' however it continues to report the status as " Wage Earner Plan ''. - reflects negative payment history entries for SUNTRUST MORTGAGE for the month of - -, during which I filed bank... |
SunTrust Bank Mortgage loan servicing, payments, escrow account January 11, 2016 - Based on reports released, I was eligible for payments ; a borrower must have had a mortgage loan owned by the - ( better known as " - '' ) or the - ( better known as " - - '' ). The loan had to have been serviced by SunTrust and the borrower must have applied for and started a HAMP trial with SunTrust by -/-/-. The borrower must also qualify for at least one Victim Compensation and Restitution Plan category. However, the borrower 's loan does not need to be currently serviced by SunTrust, and it does not matter whether the borrower entered into a HAMP or alternative modifi... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 22, 2015 - We are filing a complaint against SunTrust Mortgage Inc. which relates to our current Construction Loan. SunTrust is currently holding $29000.00 of construction loan funds and is not responding to our numerous requests to move our loan to a permanent loan vehicle. The deadline for loan conversion was -/-/-. Due to the persistent unresponsiveness of SunTrust representatives, we have been forced into a default situation, which has now been referred to counsel. Despite repeated attempts to contact SunTrust representatives, our attorney has been unable to even schedule a telephone meeti... |
SunTrust Bank Mortgage application, originator, mortgage broker November 17, 2015 - Mortgage loan process with SunTrust Mortgage began on - -, 2015. Contract specified 60 days to close. Due to numerous delays, as provided in the attached documentation, closing was delayed by 14 days. Additional expenses were incurred as a result of inefficient communications between me as the consumer and within the SunTrust mortgage organization, a two week time frame in which the application just sat on the desk of the both the loan processor and the underwriter, submission of blurred copies of vital - forms when clear copies were originally submitted with the loan application ; su... |
SunTrust Bank Mortgage loan servicing, payments, escrow account August 25, 2015 - I renewed my loan with Suntrust about 2 years ago and up till now, i did not receive the loan documents and i had to email the department to find out about my monthly payment. Just yesterday, i received a letter from suntrust calling my loan due and all efforts to call the contact person mentioned in the latter has not been fruitful. I believe this is an unfair treatment. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure August 25, 2015 - Due to financial difficulties -/-/- and -/-/-, we applied for a modification to our mortgage loan with SunTrust. We went through the rigorous paperwork several times as the modification was denied several times unless we sent more information ''. Through it all, I was assured more than once that the property would not go to foreclosure as we were in constant contact. Finally, we gave up and sold our home. SunTrust was paid immediately all back payments, fees and interest. SunTrust was notified almost daily of the progress on the house sale. THE PROPERTY DID NOT GO INTO FORECLOSURE! ... |
SunTrust Bank Mortgage credit decision / underwriting August 5, 2015 - Dear CFPB : This matter is INCREDIBLY time sensitive. SunTrust Mortgage is preventing my wife and I from attaining a home loan. They have misreported our credit in - major ways, which is creating a hard-stop from us putting an offer on the home of our dreams. They have been largely unresponsive, have lost documents, refused to cooperate, been outride rude, indolent, slow-moving, and incredibly difficult to reason with. Overview of Situation : We obtained a loan from SunTrust Mortgage in - of -. SunTrust thinks we were foreclosed on, when in actuality we completed a successful short sa... |
SunTrust Bank Mortgage loan modification,collection,foreclosure July 7, 2015 - Due to an unfortunate change in my financial circumstances, I was forced to pursue a short sale of my home. This process began in -/-/-. After several months, I was able to obtain approval for the sale from my - lender ( - and - ) in -/-/-. I was also finally able to obtain an approval letter from my - lender, Suntrust, on -/-/- ( attached ). Right before my closing, my buyer backed out of the sale because of a serious illness in his family. The home was re-listed on -/-/- and a new contract was reached with another buyer on -/-/-. Almost immediately, I was... |
SunTrust Bank Mortgage loan modification,collection,foreclosure July 2, 2015 - Hello, I am in the process of a dead in lieu for a property with - mortgage lenders listed on it. I was told by the - Lender - - - they will take care of notifying the - mortgage ( Suntrust ) on the dead in lieu. - sent me a letter requesting for authorization from Suntrust. I called Suntrust and was told they have never heard of this arrangement and was put on hold many times because they did not exactly what a dead in lieu is and the procedure for it. I kept being asked to make a payment, which I can not do since I do n't have the funds to do so. Suntrust is very uneduca... |
SunTrust Bank Mortgage application, originator, mortgage broker June 27, 2015 - On Wednesday, -/-/2015, I went to my local SunTrust Bank branch to discuss the possibility of taking out a mortgage loan to buy a house. This is the branch located at - GA. I was just in my information gathering stage of my house purchasing process.The representative I spoke with asked me for my social security number to verify my identity as I bank with them too. I explicitly told her that I do DO NOT want my credit pulled. When I'm ready to purchase a mortgage loan, I'll have my credit pulled then. However, to avoid hurting my credit scores, I - checked with her that my credit would ... |
SunTrust Bank Mortgage settlement process and costs June 9, 2015 - On - -, 2015 I reached out to a loan officer at Suntrust Mortgage in - Maryland regarding a VA - He quickly filed the paperwork and sent it to me. I signed the paperwork and asked my wife to hand deliver it to his office, since it is close to her place of employment. He then sent me another set of paperwork to lock in the rate. We then communicated via email that this was the rate to be locked in. Now, two months later, after hearing him complain about how busy they are, he is trying to tell me that not only is my rate not locked in ( and it would have been more than .5 % lower tha... |
SunTrust Bank Mortgage loan modification,collection,foreclosure May 15, 2015 - I have been attempting to modify my loan. In - and -, after months of Suntrust losing my submitted documents or rejecting for numerous reasons, I was denied a modification of my loan in -, - ( which stands at 6 % ). I had fallen behind - payments earlier in the life of the loan but ALWAYS paid my scheduled payment as agreed. I was just - months behind. I asked and begged for those - payments to be put at the end of my loan. I asked and begged for a lower rate and new terms ... denied. All they offered me was a repayment plan whereby they took what I owed, divided it by -... |
SunTrust Bank Mortgage settlement process and costs March 24, 2015 - I applied for a loan modification with Suntrust Mortgage. I qualified for an modification option to convert from an ARM to a fixed rate mortgage. I was 6 years into the mortgage. I am a divorced mother of - and ex-husband was on original loan. In divorce he had to quit claim as I did on his property. Suntrust required him to sign modification application but then when presented with quit claim, allowed me to proceed without his signature. I have completed the 4 month trial period and loan mod docs have been sent to me. Problem : They are now requiring ex-husband signature now. He is an unfr... |