SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Other mortgage Application, originator, mortgage broker Georgia

On Wednesday, -/-/2015, I went to my local SunTrust Bank branch to discuss the possibility of taking out a mortgage loan to buy a house. This is the branch located at - GA. I was just in my information gathering stage of my house purchasing process.The representative I spoke with asked me for my social security number to verify my identity as I bank with them too. I explicitly told her that I do DO NOT want my credit pulled. When I'm ready to purchase a mortgage loan, I'll have my credit pulled then. However, to avoid hurting my credit scores, I - checked with her that my credit would not be pulled. Rather, I was just seeking advice and information only without a credit pull. She assured me that it would not be pulled. Towards the end of our conversation, she said she'd pass my information to her loan officer and he'd be in contact with me.Towards the end of the night, I get an email from - stating that my credit had been pulled that night. All - of my bureau's had been pulled by SunTrust Bank that night. The next day, I called back to the branch


as I explicitly stated that I did not want my credit pulled. She apologized and stated that she could and would easily remove the inquiry off of my credit bureaus. The SunTrust loan officer gave me a call later that day stating that he was never told to not pull my credit. I stated that I never gave any authorization to do so. He did not have much to say about the topic.I want to emphasize that I never gave authorization, verbally or written, to have my credit pulled by SunTrust Bank or anyone else. I would like the credit inquiries on all - of my bureaus removed. Thank you.