SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Other mortgage Credit decision / Underwriting California

Dear CFPB : This matter is INCREDIBLY time sensitive. SunTrust Mortgage is preventing my wife and I from attaining a home loan. They have misreported our credit in - major ways, which is creating a hard-stop from us putting an offer on the home of our dreams. They have been largely unresponsive, have lost documents, refused to cooperate, been outride rude, indolent, slow-moving, and incredibly difficult to reason with. Overview of Situation : We obtained a loan from SunTrust Mortgage in - of -. SunTrust thinks we were foreclosed on, when in actuality we completed a successful short sale with them on - -, -. They erroneously reported this transaction to the credit bureaus as a foreclosure and will not remove it. In addition, they reported to the credit bureaus that we have a 90 day late on a mortgage as of - -. This is absurd. We did n't even have a mortgage with them in -. Everything was complete via a short sale in -. We have been renters since -. We have provided SunTrust with the information that clearly shows they were in error so that we could obtain a pre-approval letter from our lender and purchase


sold the home and were renting 2 ) Contact the credit bureaus and re-report this information. The below documentation was provided to SunTrust 's loss mitigation department and Mortgage Escalation Group : The HUD-1The short sale settlement and acceptance letter sent to us by SunTrust Mortgage in -The Grant Died that shows when then transaction was completed and the final dispersement from title that shows the money paid in full to all parties. The Closing Statement from escrow that outlines the entire transaction. Our credit report that shows the 90 day late that SunTrust reported to the credit bureaus in - of -, when we did not even own a home. After countless hours invested in trying to reason with SunTrust 's loss mitigation department and providing them all of the documentation they need to prove that we executed a short sale with them in -, we received a letter in the mail on - - stating that SunTrust had completed its investigation and they are correct ; we are wrong. The matter was even turn over to SunTrust 's Escalation Group '' to no avail. - in the escalation group conceded that they only had - staff members and were behind. I begged him to look at our case because of the timing issue of putting an offer in on the house. My begging accomplished nothing. The lack of information and sensitivity to a very time sensitive home purchase, as a result of SunTrust 's egregious servicing practices, has directly and solely impeded our ability to buy a house. They are like talking to a wall. They have hung us out to dry and we have zero recourse. Sincerely and Regretfully, -