Review and analysis of over 38 Checking Account complaints against NetSpend Corporation, a TSYS Company
NetSpend Corporation, a TSYS Company consumers have reported over 38 official complaints related to Checking account. Out of the 38 consumer complaints against NetSpend Corporation, a TSYS Company, 11% were disputed by the consumer (i.e. the consumer was not happy with how NetSpend Corporation, a TSYS Company responded to their complaint) and 100% were processed in a timely manner. 18% of consumer complaints against NetSpend Corporation, a TSYS Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card December 28, 2016 - I have had an account with NetSpend Debit for three years. On - -, 2016 filed a dispute for an inaccurate purchase that took place on - -, 2016. Because I did not receive the product from the vendor. After 15 days plus, I was told that I was not going to receive credit for the amount disputed because the transaction was over 120 days. I requested to have a copy of the Statutes of dispute filing limitations of which I was refused. I received a call on - - 2016 from the NetSpend corporate office and was told that I was not going to receive credit or further investigation based ... |
NetSpend Corporation, a TSYS Company Bank account or service making/receiving payments, sending money December 22, 2016 - -/-/- in an attempt to make my water bill payment for $110.00, I added the mistake and put $1100.00. Upon receipt of confirmation of the transaction, I immediately contacted Netspend to request they reverse the pending transaction. They stated I needed to contact the merchant to have them submit reason authorization should be released, etc. I informed Netspend that the merchant stated payment had not been processed, so therefore, they do not have the funds. The merchant agreed to help me out and sent a receipt to Netspend stating that they would only process the initial payment of $1... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management November 19, 2016 - I am currently using Skylight Financial as a direct deposit/checking account, through my employer - - ''. I need to rent a car why my car is under repairs. I found that Skylight tacks on an additional 15 % of blocked fees when the car rental agency places a hold for the rental. - states very clearly how much they are holding, but skylight adds 15 % and states its a federal law they must abide. I can not find any federal law that requires banks to increase holds on car rental fees. I have made over a dozen attempts to communicate to my bank that I believe this to be a unlawful activity... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card September 28, 2016 - My debit card was hacked and the perpetrators racked up over $500.00 on my account. I immediately called and reported the unauthorized transactions to the card issuer the same day and was told I needed to wait until the transactions posted. I called the next day when they posted and was told I would qualify for a provisional credit if I sent a written statement disputing the charges. I sent the statement via email that day which was a Saturday and also advised I would be filing a police report with local law enforcement. When I called to file the police report, I was told by the - - -... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management August 14, 2016 - I have contacted NetSpend 4 times via email regarding my inability to log in online. The issue is not due to clearing the cookies or cache of a browser because I can not log in with any browser on any operating system including : IOS, Windows, Linux, Chrome, Firefox, Safari, Internet Explorer. When I log into - the page loops back to - as if I have never logged in. This continues to perpetually loop. I am, however, able to log on to the mobile app and access my information. It is important for a consumer to be able to access all avenues the service/bank provides. NetSpend customer serv... |
NetSpend Corporation, a TSYS Company Bank account or service deposits and withdrawals July 28, 2016 - my name - - - i get supplment secuity payment - to account - - rounting num, ber - on -/-/2016 loacl office - - - - - ny -. input direct deposit netspend ace elite card - my socail secuity - account -. on -/-/2016 unipt - - - - account for paayment -/-/2016 ssi/ socail secuity - account - frame transaction account bank cards... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card July 8, 2016 - I 've been with NetSpend, a - entity since 2005. On -, I contacted the bank to let them know that someone actually may have stolen my card number as my card was used - when I clearly live -. Customer asked that I provide them with a confirmation email about the dispute in which I sent from my personal email address and within the banks, website. I received word of my submission and they asked that I give them 14 days. On the - day, I called after received notice that I did not provide documentation. They stated that they wanted me to send again, which I did while on hold along w... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management July 5, 2016 - I have requested a copy of my statements for a closed account numerous times and they are sending out the wrong statements. The account is a closed Ace account and the crd no for this account ends in -. I need - and - and that 's it and for unknown reason they are sending me different months and different years. I need them to be sent my email -.... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card June 3, 2016 - REFUSE TO PROCESS CHARGEBACK ON BILLING ERROR. $510.00 CHARGED ON -/-/2016.... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card April 18, 2016 - I received a Netspend Premier Prepaid Card from filing my federal and state tax returns on - -/-/-. I only physically used the card a few times and added the card information on all of my online accounts as my default payment method, I primarily make purchases online and rarely use my card in stores due to my inability to leave my home very often. On - - at approximately midnight, I noticed the card was missing and immediately called the automated line and reported it stolen. They cut off the card and froze my entire account. Freezing the account not only prevented anyone from us... |
NetSpend Corporation, a TSYS Company Bank account or service deposits and withdrawals March 29, 2016 - I had someone use my debt card in another State fraudulently. I filed a dispute and sent it via the companies guidelines through email to their disputes department. It was - -, 2016. I was told I would get a provisional credit until they finished their investigation. As of - -, 2016, I did not yet get a credit in any manner to my account. I have no money to buy food and pay bills. I have accrued addition late fees for bills to amount $100.00 in total because of their delay and breach of contract. ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card March 15, 2016 - The tax preparer that I went thru this year used my card with my refund and made several purchases in - - without my authorization. He then sent my card with all his personal information tied to it. I called net spend and was able to get my personal information in AFTER having my account frozen for a couple of days. I just ask that I 'm given what is rightfully mine. ... |
NetSpend Corporation, a TSYS Company Bank account or service deposits and withdrawals February 18, 2016 - Dear Sir or miss On - - I buy a airline ticked with my debit car net Spend to fly to the - - from - - Wyoming the ticket was $350.00 however the whether was bad the streets where close and I dint make it to the airport I call the airline 2 day before to tell them the situation I also call my credit card company They told me to submit the my airline ticket witch I di it after few days they give me a refund for the - them they took it again is -/-/- and I am still in Wyoming trying to get my money back but they say no the case it has been close and they are not going ... |
NetSpend Corporation, a TSYS Company Bank account or service deposits and withdrawals December 17, 2015 - I put an - iPhone 6 plus on layway for my daughter for $710.00 at the - store. I made several payments with cash and debt cards. After I completed all the payment and I received the phone. When I tried to activate the phone with my provider, - informed me that the phone is locked under t-mobile. I returned the phone to - for a refund. They said it would have to be replaced on a credit/debit card. I informed the manager the payments we made mostly with cash and there were different cards yused. He told me it did n't matter which card. I gave them a netspend card in which the total... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card December 17, 2015 - pay pal prepaid works with net spend and they put a block on my card but my money is on my card but i cant use it i need help getting it unblocked pay pal prepaid works with net spend and they put a block on my card but my money is on my card but i cant use it i need help getting it unblocked they did n't even tell me i had a block on my card i had to call and see what was my balance and that 's when they told me.i filed - already dont seems like that is helping so i want to take further steps to get my card unblocked so basically the money is sitting on my card but i cant use it because th... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management September 10, 2015 - The online website account history shows that the account balance is positive by US mathematical standards, yet Netspend Corporate managers/representatives say that it is Not their standards. For instance ; Here is what my balance on the website will show to me is the balance is $10.00 ( - dollars ) ; Balance ( $10.00 ). However this example is actually a Negative balance. If it was a Negative balance it show show or read as follows ; ( - $10.00 ). I talked to a representative of Netspend and they told me that on their side of the website it shows a Negative but not mine. This is Frau... |
NetSpend Corporation, a TSYS Company Bank account or service deposits and withdrawals August 29, 2015 - I have been a netspend customer for 7 years. I have worked for the same company the entire time and i have my bi-weekly check direct deposited into my account. This week i received a bonus which put my account balance over the maximum on the card. As a result my account was frozen. I immediately called in and they said i needed to provide proof of deposit from my company. Our payroll department immediately provided. Then radio silent. I called back in - hours later to check status. Customer Service informed me that they had all they needed but it take - hours to process. Fine. So after t... |
NetSpend Corporation, a TSYS Company Bank account or service deposits and withdrawals August 3, 2015 - ILLEGAL & CAPRICIOUS SEIZURE AND HOLDING OF CONSUMER FUNDS : Netspend Corporation ( - ) has seized funds on our card and do to errors refuses to release the funds, allow us access to the account, allow us to make corrections on the account, or give us any possible way to get our money. The money was loaded into the account using - - 's re-load service. - refuses to help. - uses - to reload cards. - can not help us refund the money. DISCRIMINATION : It is discriminatory to hold our money without any way to release it, correct the situation, etc. Net spend claims it is becau... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management July 25, 2015 - Well I have had problems with accessing my account online and that is the only way I can get any information or do anything that has to do with my account other than getting money. Everything else is impossible because that 's the only way you can .I 've emailed the president of the company ( Netspend ) that is were my government - gets direct deposit to. Now I have been contacting them about this problem for 5 years. I just recently have emailed there President twice now and he had some lady contact me and all she could say is to click on forgot password well I have tried - of times ove... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card July 24, 2015 - I filed a dispute on my debit card for not receiving items that I purchased with my debit card back on - -, 2015 with my bank and they assured me that they would have my money credited back to my account by - -, 2015 and they have yet applied the amount back to my account. ... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management July 2, 2015 - Someone hijacked my VA Pension check by ordering another card in my name. ... |
NetSpend Corporation, a TSYS Company Bank account or service account opening, closing, or management May 27, 2015 - I had my 2015 tax return sent to net spend on - -. They let me make couple of with draws. Then they put a block on it. They wanted information that I could n't provide.So I told them to mail it to me.I call several times and talked to many supervisors and all gave me different information.They claim they mail it off.Here are some of the dates -/-/- -/-/-, -/-/- &, -/-/- all dates had a20 day waiting period. As of today date -/-/- I have n't received it.Now every time I call I 'm holding till the line click off. ... |