Review and analysis of over 349 Conventional Adjustable Mortgage (Arm) complaints against HSBC
HSBC consumers have reported over 349 official complaints related to Conventional adjustable mortgage (ARM). Out of the 349 consumer complaints against HSBC, 31% were disputed by the consumer (i.e. the consumer was not happy with how HSBC responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against HSBC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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HSBC Mortgage loan modification,collection,foreclosure December 15, 2015 - My wife and I received a call from a person identifying herself as - -, an employee of HSBC Beneficial and employed in the Underwriting Department. She contacted us regarding an offer to modify our loan and faxed us - pages of information describing the process. The information we received stated that our monthly mortgage payments would be reduced by several hundred dollars as well as the interest rate. The information stated that we would first have to make 3 trial payments of $880.00 beginning on -/-/2015. The next 2 payments would be due on the - of the month for the sam... |
HSBC Mortgage loan modification,collection,foreclosure December 2, 2015 - I have a loan that has been serviced by HSBC since -, -. I admit that there have been several times over the course of the last 14 1/2 years that I have fallen behind on my payments due to financial situations. In -, - I went from being self-employed to employed and my salary significantly decreased. In addition, my daughter had - and I was incurring significant co-pays and deductibles. On - -, - I contacted HSBC regarding loan modification. I faxed my paystubs and a hospital bill. On - -, - HSBC sent me a letter offering a short sale or deed-in-lieu of foreclo... |
HSBC Mortgage loan servicing, payments, escrow account November 24, 2015 - I opened up - mortgages with HSBC. Part of the agreement for getting a preferred rate was to open also a - - and deposit $100000.00 which would get an interest of 0.01 % because they were giving me such a great mortgage rate. They also said if the account dropped below $ - that I would be penalized $50.00. Since the loan and the account were connected it was assumed that when I refinanced with another bank that the stipulations would end with the mortgage loan from HSBC. But, it turned out that they continued to deduct $ -/month for 2 months after I ended our mortgage relati... |
HSBC Mortgage loan servicing, payments, escrow account October 7, 2015 - When are you guys ever going to do anything to HSBC /Benefical for their mortgage loan practices. You can - and read for days all the issues, Not crediting acct, High interest - 12.0 % ), NO modifications, closing offices and not renewing loans, excessive fees. I know Im not the first one complaining to you guys. PLEASE HELP!!!! ... |
HSBC Mortgage loan servicing, payments, escrow account October 6, 2015 - Our mortgage was initially written with - - - - on -/-/00 with an interest rate of 12.82 %. The loan was sold to HSBC Mortgage Services shortly after and the interest rate is 12.25 %. I have tried to work with HSBC repeatedly over the years to get interest relief but they will not budge. I was recently advised that when the mortgage was sold to them, we signed a form stating that we agreed to pay interest at a rate of 12.25 % or higher, but never lower so they are holding us to this ; HSBC recently sent me a copy of this. I do n't remember signing this form but, being a first... |
HSBC Mortgage credit decision / underwriting October 4, 2015 - We have a mortgage on our - house which is a manufactured home. It is an adjustable rate of 8 % and it never goes lower. I thought it should have gone way down when the rates declined. My daughter has tried to purchase it and nobody will finance it for her. It is on a permanent foundation. It seems like the loan never goes down and is all interest since we bought the house. We refinanced over 10 years ago and it has hardly gone down. If manufactured homes are such a risk and nobody wants to finance them then why are they allowed to sell them in Ohio. ... |
HSBC Mortgage loan modification,collection,foreclosure October 2, 2015 - A foreclosure case has been commenced against the borrower in - -. Currently, mandatory settlement conferences are being held pursuant to NY - - -. At a settlement conference held on - -, 2015, the Court directed the borrower to submit his most recent financial documentation to HSBC 's attorneys by - -, 2015, and directed HSBC to render a decision on the modification application by - -, 2015. On - -, 2015, the borrower, through counsel, emailed HSBC 's attorneys copies of the borrower 's six most recent pay stubs and two most recent bank statements for ea... |
HSBC Mortgage settlement process and costs September 16, 2015 - We refinanced our apartment in the - - with HSBC. The process took a long time - since - - with HSBC constantly coming up with many inquiries, which we responded to within a short time ( usually same day ). Everything was going fine, but we were out of the country when the closing happened - our daughter had POA to sign the papers ). At the last minute ( after we had agreed on all the details of the closing -, HSBC added a $4000.00 charge to the closing costs, without our permission. ... |
HSBC Mortgage loan modification,collection,foreclosure July 2, 2015 - I missed a monthly mortgage payment earlier this year as a result of a temporary shortfall in income. At the time I made the decision not to pay the monthly payment, I had a solid plan in place to get the account back to current within two months based on the return of scheduled income. Once I fall behind - days on the account, the bank got involved and started introducing a series of bank programs and processes that made it increasingly more difficult to get back to current. These programs were accompanied by additional fees and charges, as well as the fact they bank would not accept month... |
HSBC Mortgage loan servicing, payments, escrow account June 17, 2015 - Re : - - -, SS # -, - - -, -, MA - : - Second Mortgage, - -, -, Book -, Page - Satisfaction and Discharge of Mortgage, - -, -, Book -, Page - for Mortgage, - -, -, Book -, Page - Whom It May Concern : This complaint and attached documentation is to prove the Expiration of the Statute of Limitations, inaccurate, fraudulent Charge Off credit reporting, and denial of credit and selling of HBSC account to - - - as Statute of Limitations has expired for the above referenced - - -. HBSC did not accurately re... |
HSBC Mortgage loan servicing, payments, escrow account May 22, 2015 - ! ) forced placed insuranceBecause of forced placed insurance at a premium that is way above the market, followed by high demands of escrow account payments and suddenly substantially increased monthly payments, it was not feasible to make the excessive monthly payments. All payments have been made on time until HSBC started a forced placed insurance. 2 ) check fraud $ -HSBC wrote a check without my knowledge and without my agreement and debited my account. The amount was recovered, but it is still fraud by HSBC3 ) HSBC Loan No. - wrong status / wrong interest rateThis loan has been docu... |
HSBC Mortgage loan servicing, payments, escrow account May 21, 2015 - - the mortgage company and the mortgage serving company have reported the same amount due on my credit report. This makes it appear as though I owe - as much as the balance on my mortgage. ... |
HSBC Mortgage loan modification,collection,foreclosure May 18, 2015 - The issue is I purchased a house in Louisiana I -/-/- and shortly afterward I joined the military. Since I got stationed in -. I allowed a family member to stay in the house under the condition she would pay the mortgage. Unfortunately she was n't paying the mortgage and I did n't find this out until - -/-/- she had n't paid for 42 months. But it was too late for me to rectify the situation. The mortgage was already - dollars in the behind and I do n't know. I had n't received any notification from the mortgage company. Nothing was showing on my credit report. Now the bill i... |
HSBC Mortgage loan modification,collection,foreclosure April 21, 2015 - In 2011, I was placed on - due to a work related issue. The - lasted for approximately 8 months. Upon being able to return to work, I was fired the following day and remained unemployed for an additional 3 months. I was making a significant salary at that time and also on an adjustable mortgage plan. During my -/unemployment I was struggling to maintain my mortgage payments and became late. - more month of being delinquent, I may have faced foreclosure. Thankfully, I regained employment but my salary was reduced by nearly 10 % in addition the commute was quite distant. On or around... |
HSBC Mortgage credit decision / underwriting April 17, 2015 - This is my - submission regarding Beneficial on different issues. They seem to respond only when I file with CFPB. We refinanced our Mortgage in - to a local bank and still did not get the Released Deed of Trust. According to the new lien holders beneficial did not release the deed of trust and the payment has cleared. ... |