HSBC Mortgage Complaint

HSBC Mortgage department,

Conventional adjustable mortgage (ARM) Settlement process and costs New York

We refinanced our apartment in the - - with HSBC. The process took a long time - since - - with HSBC constantly coming up with many inquiries, which we responded to within a short time ( usually same day ). Everything was going fine, but we were out of the country when the closing happened - our daughter had POA to sign the papers ). At the last minute ( after we had agreed on all the details of the closing -, HSBC added a $4000.00 charge to the closing costs, without our permission.