Review and analysis of over 50 Savings Account complaints against Scottrade Bank
Scottrade Bank consumers have reported over 50 official complaints related to Savings account. Out of the 50 consumer complaints against Scottrade Bank, 82% were disputed by the consumer (i.e. the consumer was not happy with how Scottrade Bank responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Scottrade Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Scottrade Bank Bank account or service deposits and withdrawals January 7, 2016 - Scottrade had a database leak that effected nearly - - customers. Exposing their personal information online and allowing fraudsters to login to their online bank account stealing the money as well as selling the personal information to facilitate fraud. I was - of the victims of Scottrade 's failed security and I am writing this complaint to express my concerns that Scottrade is not doing enough to assist customers who have been effected by the breach and Scottrade is also downplaying the amount of information that was exposed. Specifically, the following problems have occurred : 1... |
Scottrade Bank Bank account or service account opening, closing, or management January 7, 2016 - -/-/2015. Website is down this morning. Tried to call customer service about this, but no one answers due to inordinately high call volume. Missed out in trading opportunities. Ca n't imagine what a predicament I would be in if I wanted to exit/enter a position. I have found Scottrade 's service to be erratic over the past couple years. ... |
Scottrade Bank Bank account or service account opening, closing, or management January 7, 2016 - Have an account with Scottrade for years. Suddenly after all the fees, they keep on processing trades then tell me I am longer able to be part of the Scottrade family. The problem they said I was bumping prices. I have had a small account, ca n't really raise the stock price, but on their end they have ask and bid prices which are - lot of time. I see them completing trades below the ask prices, what a bunch of crooks. ... |
Scottrade Bank Bank account or service account opening, closing, or management December 28, 2015 - Dear Sir/Madam, I am writing in hopes to resolve a particular dispute with Scottrade Bank and their affiliates collectively referred to as Scottrade. Scottrade maintains that I should file arbitration against them for the purposes of resolving a customer dispute, however, neither Scottrade Bank nor Scottrade Brokerage have confirmed the existence of a valid arbitration agreement and has refused to answer any of my inquiries for details. I am writing this letter to address a very specific issue. Specifically, I would like a copy of the full " consumer contracts '' that were formerly signed ... |
Scottrade Bank Bank account or service account opening, closing, or management December 13, 2015 - Dear Sir/Madam, After reviewing this document : - and being a victim of Identity Theft myself, I thought I would take some of the proactive steps to research and resolve the situation. I am writing today to ask Scottrade Bank provide me with access to my account so I can review the alleged debts and balances. Furthermore, I would like Scottrade to confirm what amount if any debt they allege to own. Scottrade previously claimed that I owe them money, but will not let me access to account to see the specific details. ... |
Scottrade Bank Bank account or service account opening, closing, or management December 13, 2015 - Dear Sir/Madam, I am writing in hopes to resolve a particular dispute with Scottrade Bank and their affiliates collectively referred to as Scottrade. Scottrade maintains that I should file arbitration against them for the purposes of resolving a customer dispute, however, neither Scottrade Bank nor Scottrade - have confirmed the existence of a valid arbitration agreement and has refused to answer any of my inquiries for details. I am writing this letter to address a very specific issue. Specifically, I would like a copy of the full " consumer contracts '' that were formerly signed in or... |
Scottrade Bank Bank account or service making/receiving payments, sending money December 11, 2015 - To whom this may concern, Scottrade Financial Services, Scottrade Bank, and Scottrade Brokerage were a victim of an enormous hack during -/-/- and -/-/-. Scottrade Bank, Scottrade Brokerage, and Scottrade Financial Services were warned about these cybersecurity issues at a technical and cultural level yet no action was taken. I would like Scottrade Financial Services, Scottrade Bank, and Scottrade Brokerage to provide me with instructions on how to file a dispute with their companies. Specifically, Scottrade Bank and Scottrade Brokerage have failed to provide clarification on the c... |
Scottrade Bank Bank account or service using a debit or atm card December 11, 2015 - According to a number of recent articles released today, such as ( - ), Scottrade Bank as well as Scottrade Brokerage was the victim of a financial attack. Scottrade was informed of these problems via complaints filed with the CFPB nearly 2 years ago today. I would like to know why Scottrade ignored the tips and put customers at risk. Furthermore, within the Federal Complaint, it says Scottrade Financial Services is the victim which means the hackings encompassed both Scottrade Bank and Scottrade Brokerage. ... |
Scottrade Bank Bank account or service deposits and withdrawals December 10, 2015 - I am writing in regards to the hacking that occurred at Scottrade - -, Scottrade, - and Scottrade Bank. Specifically, I seek clarification on whether my passwords were encrypted or hashed. Scottrade 's press release here : -, states that the passwords were encrypted and NOT hashed. If Scottrade did not hash passwords, I would like to know why, and I would like to know if the encrypted key has been or could have been targeted in the hack. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 12, 2015 - I was formerly a Scottrade customer and part time Scottrade intern at the - - campus - and I can not say I am surprised that this happened. Scottrade 's customer support has always been horrendous with managers placing emphasis on an unwritten policy to not deal with any dispute if it requires significant resources. Managers have cut the Scottrade support staff to a minimum and instructed employees that if a customer is not satisfied - " force them to use arbitration ''. The corporate culture is all about profit - not a minute is dedicated towards customer satisfaction. In terms of c... |
Scottrade Bank Bank account or service account opening, closing, or management November 12, 2015 - I would like to know why Scottrade failed to mention that Social Security Numbers and account numbers were stolen in the latest data breach and that the Social Security Numbers were left UN-ENCRYPTED. That data included brokerage account numbers, spokeswoman - - revealed Thursday. " They could have seen Social Security numbers, brokerage account numbers and emails, '' she said. " However, it appears that contact information was the focus of the incident, '' she said. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 12, 2015 - I was a customer of Scottrade. Scottrade was hacked over two years ago and has done absolutely nothing to help. The identity theft insurance provided by Scottrade does n't work ( the phone number and sign up page will not access my information ) and even if it did work it is only for 1 year and is not retroactive. Scottrade was hacked over two years ago and Scottrade thinks it is appropriate to provide 1 year of NON-RETROACTIVE identity theft insurance that leaves a two year gap, where customer are uninsured and have potentially dealt with very serious cases of identity theft. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 11, 2015 - I am writing out of concern for the DOJ investigations in hackings against Scottrade and others. Specifically, I know for a face, that Scottrade was informed of their cyber security vulnerabilities through numerous Whistleblower tips submitted to the SEC, some of which were forwarded to Scottrade for review. I know this because I 'm the one who found the flaws, including the heart bleed vulnerability, and reported them to the SEC more than two years ago. The failure of the SEC and Scottrade to understand the technical disclosures led to over - - customers being breached and I do no... |
Scottrade Bank Bank account or service account opening, closing, or management November 10, 2015 - According to a number of recent articles released today, such as ( - ), Scottrade Bank as well as Scottrade - was the victim of a financial attack. Scottrade was informed of these problems via complaints filed with the CFPB nearly 2 years ago today. I would like to know why Scottrade ignored the tips and put customers at risk. Furthermore, within the Federal Complaint, it says Scottrade - is the victim which means the hackings encompassed both Scottrade Bank and Scottrade -. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 8, 2015 - After being personally frustrated attempting to resolve an account hacking that likely occurred at a result of Scottrade 's recent data breach, I can honestly say I felt a strong desire to warn others about Scottrade 's behavior. If you are unaware, Scottrade requires you to sign an " Arbitration Agreement '' and prohibits you or Scottrade from using a court and jury to settle disputes. Instead, you are required to file Arbitration. In my situation, after my account was hacked and hundreds of thousands of fraudulent trades took place, I took all of the steps as outlined by Scottrade reques... |
Scottrade Bank Bank account or service deposits and withdrawals November 7, 2015 - Closed my account with Scottrade Bank today because it 's been over a month and I never received a debit card. I called them a week ago, and they said I was supposed to request one. Request a debit card??? Why would n't that be automatic? Then they said it could take 3-5 days to get it ... wrong again ... Somebody is definitely asleep at the wheel. The brokerage could n't even contact their own banking representatives. What a joke ... |
Scottrade Bank Bank account or service deposits and withdrawals November 7, 2015 - I have been a scottrade customer for over 10 years. I took them up on their advertisement to open a checking account. Big Hassle! Not worth it. Despite being a long time customer, they needed to see proof of identification, including a utility bill. When I brought that into the nearest branch ( almost 20 minutes away ) they then told me I needed to bring in my Social Security card or a - with my social on it. When I told them I could only provide the - I received from my Scottrade brokerage account ( I am a stay-at-home mom ), they said they could n't accept that one. Going online into... |
Scottrade Bank Bank account or service account opening, closing, or management November 7, 2015 - My - opened up a Scottrade account to do trading and a number of our individual members also had a Scottrade account. Unfortunately, bad service and rude support from Scottrade has convinced us to close our account and transfer our money elsewhere. Let me explain. Scottrade Bank and Scottrade - are very closely connected, once a brokerage account is opened, Scottrade pretty much forces you to open a Scottrade Bank account to withdrawal any money. This process is time consuming and in the face of rude customer support and delays, one is immediately faced with a money withdrawing delay t... |
Scottrade Bank Bank account or service account opening, closing, or management November 5, 2015 - They locked my account for the reason that I was not too active and sent the money to unclaimed funds somewhere. I came into the branch today to ask for the log in and found out. Now, I do n't even know where they sent $1500.00 to. I asked them and all they said was that they do n't know. ... |
Scottrade Bank Bank account or service making/receiving payments, sending money November 5, 2015 - Scottrade is good in that it offers good promotions. 2 months of free trading practically and a bonus once you bring in new money. I 've done several - trades with Scottrade, and the executions seemed ok for the most part. Free trades are always good to have but yes they will eventually run out. The - complaint I do have with Scottrade is that withdrawal limits are extremely low. First you have to transfer your funds from your brokerage account to your scottrade bank account, which takes a few seconds, so that 's not a big deal. But the limits are as follows to withdraw from your Scott... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - I am writing on behalf of my son. My son and I opened a custodial account with Scottrade and the account was a victim of a cyberattack that allowed over - to be stolen. Scottrade has endeavored to cover up the hack and refuses to provide statements of the - theft. Scottrade has refused to address the matter internally and upper management has acknowledged that their security systems failed to stop the fraud. As a result, Scottrade had refused to respond to the past - CFPB letters. I am simply asking that Scottrade provide me with a copy of the arbitration contract but Scottrade ha... |
Scottrade Bank Bank account or service using a debit or atm card November 3, 2015 - My account was recently involved in a breach of Scottrade Bank 's security systems. In total - Million+ customers were effected. I have asked Scottrade numerous times to provide explanation on what data was breached, however, Scottrade refuses to respond. Personally, I am closing my account with Scottrade and will not trust them with any personal information again. Every time I call, I get a rude customer support agent who sends me in circles going back and forth between departments and promising to follow up at a later point in time but never accomplishing anything. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - I opened a Scottrade Bank account a while ago. Scottrade Bank closed the account without providing a proper explanation. I have requested an explanation from Scottrade but every time I call them they say they will only speak to customers and since my account is closed I am not a customer. I would warn others of this behavior, if you have any dispute with Scottrade, I would advise that you withdrawal all of your funds before brining it to the attention of Scottrade as it is likely Scottrade will place your money in limbo and not allow you access to it. Now Scottrade wo n't even respond to m... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - In 2013, Scottrade Bank illegally offset my Scottrade bank account when conspiring with their affiliates Scottrade - and as a result violated numerous provisions of California FINANCIAL CODE SECTION -. I have requested Scottrade Bank provide me information about how to file an arbitration case against Scottrade Bank and clarification over the arbitration procedures, potential conflicts, and problems, however, Scottrade Bank has not responded. I would like Scottrade Bank to provide me with a copy of the original arbitration contract and full instructions on how to file arbitration aga... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - On behalf of the -+ customers who had their personal information exposed as a result of vulnerabilities within Scottrade 's security systems, I kindly would like to inquire : Why did Scottrade ignore the following warnings about inadequate security systems? The various police/tracking numbers include : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : - Complaint : -CFPB-CFPB Case number : --CFPB Case number : --CFPB Case number : --CFPB Case numb... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - On at least - previous occasions, I request Scottrade cease and desist communicating with me via email and other methods of communication, citing State Unsolicited Email Law, and Federal Debt Collection Practices, yet Scottrade has failed to acknowledge these email and has sent me another email, in violation of numerous State and Federal statutes. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - Dear Sir/Madam, I am writing to express my concerns about a behavior of Scottrade Bank and their affiliates which may have adversely exposed my personal information and lead to identity theft and fraud. Specifically, in going through my records in order to better understand how I could resolve ongoing identity theft, I discovered that when applying for a bank account at Scottrade Bank, Scottrade Bank improperly handled a number of documents which had very personal information on them. The actions of Scottrade Bank not only broke from the current standards of data security but also broke Scot... |
Scottrade Bank Bank account or service using a debit or atm card November 3, 2015 - According to the Fair Debt Collection Practices Act ( FDCPA ), a company is required to verify a debt using documentation held within the businesses or their affiliates. I would like Scottrade Bank to provide verification of any debt that Scottrade Bank or their affiliates allege that I owe. According to the, Fair Debt Collection Practices Act ( FDCPA ), Scottrade Bank and their affiliates are required to provide this information promptly. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - Dear Sir/Madam, After reviewing this document : http : - and being a victim of Identity Theft myself, I thought I would take some of the proactive steps to research and resolve the situation. I am writing today to ask Scottrade Bank provide me with access to my account so I can review the alleged debts and balances. Furthermore, I would like Scottrade to confirm what amount if any debt they allege to own. Scottrade previously claimed that I owe them money, but will not let me access to account to see the specific details. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - Scottrade refuses to remove known-to-be-fraudulent information submitted to my IRS file. I would like Scottrade to remove the fraudulent information submitted to the IRS file. Everything on or after - -, 2013, should be removed. Scottrade is in possession of a police report that supports this request. Please see the attached. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - Dear Sir/Madam, I am writing in hopes to resolve a particular dispute with Scottrade Bank and their affiliates collectively referred to as Scottrade. Scottrade maintains that I should file arbitration against them for the purposes of resolving a customer dispute, however, neither Scottrade Bank nor Scottrade Brokerage have confirmed the existence of a valid arbitration agreement and has refused to answer any of my inquiries for details. I am writing this letter to address a very specific issue. Specifically, I would like a copy of the full " consumer contracts '' that were formerly signed ... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - Scottrade provide me with the information I requested on how to file arbitration. It was previously brought to Scottrade 's attention that the arbitration agreements with Scottrade - and Scottrade Bank are mutually incapable, thus I sought clarification on the specifics, as well as requested instructions on how to file a dispute. Scottrade has refused to respond. Furthermore, Scottrade has alleged that I would be responsible for significant administrative/travel/filing fee costs associated with filing an an arbitration case. I have requested information from Scottrade on how to remedy the p... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - To increase the information available to me and the CFPB in investigating these matters, I kindly request that Scottrade provide me with all of the Exhibits referenced in Scottrade 's - -, 2013 letter. The Exhibits within the letter significantly advance my allegations mentioned above and the fact that Scottrade failed to provide them shows that Scottrade is actively hiding this information from regulators. ... |
Scottrade Bank Bank account or service deposits and withdrawals November 3, 2015 - I would like Scottrade to fully and responsively address my other complaints instead of providing generic responses that allegedly relate to the - -, 2013, letter. Indeed, a number of the concerns I raised are wholly new issues and not addressed in the - -, 2013 letter, thus Scottrade 's boilerplate use of previous correspondence for materially new disputes is inappropriate. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - Scottrade continues to report fraudulent information to my tax file using information that is knowingly false and admittedly in dispute. Throughout complaint forums and other media, customers continue to have problems with Scottrade reporting false information to the IRS and refusing to correct it. I am suffering some the same failure and as a result have suffered significant damages. I kindly request Scottrade remove the information submitted to the IRS in accordance with my previously submitted letters. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - As a former member of Scottrade Bank, whose account was closed due to an ongoing dispute, I would like to obtain a copy of Scottrade Bank 's dispute resolution procedures for account that was linked to Scottrade Brokerage account -. Furthermore, I would like Scottrade Bank to elaborate on the policies present to ensure arbitration is conducted fairly and appropriately. Does Scottrade Bank have a 'carve out ' provision for small claims court and are there any considerations given to potential claimants that may not be able to pay arbitration fees. For example, consumers in - challenged ... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - I am writing on behalf of my son, who was a former customer of Scottrade financial products. My son has been a victim of corporate green at Scottrade when his account got hacked and Scottrade refused to refund any of the stolen money. Today I am writing to express my concerns over Scottrade 's response to my son 's complaints. Recently, my son discovered that - - -, a branch manager at Scottrade exposed my son 's personal information by accepting insecure emails. Roughly 10 days after the insecure email, my son 's account was hacked. My son has been trying to resolve this with Sco... |
Scottrade Bank Bank account or service account opening, closing, or management November 3, 2015 - To whom this may concern, In 2013, my Scottrade account was hacked and over - USD of fraudulent ACH transfers were initiated via the account. The attached shows the corresponding - - - statements which shows Scottrade withdrawing - of dollars from my account. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 2, 2015 - Scottrade Bank Manager - - - instructed me to provide me personal information in a manner that is insecure ( via unencrypted email ). Roughly 10 days after providing the information as - - 's request, my account was hacked. Scottrade refused to make my account whole and said I was responsible for the hack. To warn other consumers, do not trust this company. At the current time Scottrade will not even address my concerns. Attached is the correspondence between myself and - -. ... |
Scottrade Bank Bank account or service account opening, closing, or management November 2, 2015 - Dear Sir/Madam, In 2013, I began a victim of identity theft and " account takeover '' events in relation to my Scottrade Bank account and Scottrade brokerage account. For identification purposes the number associated with those accounts was -. After becoming a victim of the identity theft and bearing the damages associated with the theft, which literally turned my life upside down, I took the opportunity to research and report numerous security flaws within the systems operated by Scottrade and their affiliates. Scottrade and their affiliates ignored my warnings and chose to retaliate agai... |
Scottrade Bank Bank account or service account opening, closing, or management November 2, 2015 - Dear Sir/Madam, I am writing to express my concerns about a behavior of Scottrade Bank and their affiliates which may have adversely exposed my personal information and lead to identity theft and fraud. Specifically, in going through my records in order to better understand how I could resolve ongoing identity theft, I discovered that when applying for a bank account at Scottrade Bank, Scottrade Bank improperly handled a number of documents which had very personal information on them. The actions of Scottrade Bank not only broke from the current standards of data security but also broke Scot... |
Scottrade Bank Bank account or service account opening, closing, or management November 2, 2015 - Scottrade, CFPB, and Others, I am the mother and joint account holder of a custodial Scottrade account. I recently wrote a letter to Scottrade asking questions about the custodial account. It appears as though Scottrade did not even read the letter because rather than addressing a response to me, - - - -, Scottrade wrote the the letter and instead addressed my son - - - - and did not address the issues that I raised in my letter. I would appreciate if Scottrade could read and address my concerns brought by both myself and my son. ... |
Scottrade Bank Bank account or service deposits and withdrawals October 31, 2015 - In 2013, Scottrade Bank illegally offset my Scottrade bank account when conspiring with their affiliates Scottrade Brokerage and as a result violated numerous provisions of California FINANCIAL CODE SECTION 1400-1411. I have requested Scottrade Bank provide me information about how to file an arbitration case against Scottrade Bank and clarification over the arbitration procedures, potential conflicts, and problems, however, Scottrade Bank has not responded. I would like Scottrade Bank to provide me with a copy of the original arbitration contract and full instructions on how to file arbit... |
Scottrade Bank Bank account or service deposits and withdrawals October 31, 2015 - Dear Sir/Madam, I am writing to express my concerns about a behavior of Scottrade Bank and their affiliates which may have adversely exposed my personal information and lead to identity theft and fraud. Specifically, in going through my records in order to better understand how I could resolve ongoing identity theft, I discovered that when applying for a bank account at - Bank, Scottrade Bank improperly handled a number of documents which had very personal information on them. The actions of Scottrade Bank not only broke from the current standards of data security but also broke Scottrade... |
Scottrade Bank Bank account or service account opening, closing, or management October 31, 2015 - Dear Sir/Madam, Form trouble? Chat now. In 2013, I began a victim of identity theft and " account takeover '' events in relation to my Scottrade Bank account and Scottrade brokerage account. For identification purposes the number associated with those accounts was -. After becoming a victim of the identity theft and bearing the damages associated with the theft, which literally turned my life upside down, I took the opportunity to research and report numerous security flaws within the systems operated by Scottrade and their affiliates. Scottrade and their affiliates ignored my warnings an... |
Scottrade Bank Bank account or service account opening, closing, or management October 31, 2015 - Dear Sir/Madam, In 2013, I began a victim of identity theft and " account takeover '' events in relation to my Scottrade Bank account and Scottrade brokerage account. For identification purposes the number associated with those accounts was -. After becoming a victim of the identity theft and bearing the damages associated with the theft, which literally turned my life upside down, I took the opportunity to research and report numerous security flaws within the systems operated by Scottrade and their affiliates. Scottrade and their affiliates ignored my warnings and chose to retaliate aga... |
Scottrade Bank Bank account or service account opening, closing, or management October 30, 2015 - Scottrade Bank Manager - - - instructed me to provide me personal information in a manner that is insecure ( via unencrypted email ). Roughly 10 days after providing the information as - - request, my account was hacked. Scottrade refused to make my account whole and said I was responsible for the hack. To warn other consumers, do not trust this company. At the current time Scottrade will not even address my concerns. Attached is the correspondence between myself and - -. ... |
Scottrade Bank Bank account or service account opening, closing, or management October 30, 2015 - Bottom line is this has been the worst brokerage and banking relationship I have ever experienced. Considering I have always attempted to try to build a solid relationship with any company I deal with, in this case, being with Scottrade, especially in the end, it was highly disruptive to my life financially. A day ago, this company closed my account without warning, claiming I was using my account for business purchases and that it was company policy to do so. Sure, there was much activity in my account. But who 's to say I was making these purchases for personal reasons?! And further, who t... |
Scottrade Bank Bank account or service using a debit or atm card October 30, 2015 - My experiences have left me truly wondering if Scottrade should n't be investigated by the SEC. It 's very strange how one day my funds are scheduled to be settled, but when the day arrives my money is n't there. The local store representative blamed a " computer error '' when I called him and another representative offered me - free trades to offset the inability to access about $38000.00 for trading. No other explanation was proffered, despite my correspondence and a promise they would review the matter. Another suspicious occurrence involves Scottrade restricting my account and possi... |
Scottrade Bank Bank account or service deposits and withdrawals October 29, 2015 - Scottrade : I am writing to request clarification on the recent data breach. I opened a custodial account with my son in 2012. This account remained open. Could you please clarify if my account was part of the data breach and if so, what unencrypted information was released. ... |