Scottrade Bank Bank Account Or Service Complaint

Savings account Account opening, closing, or management

Scottrade Bank Bank account or service department,

Savings account Account opening, closing, or management California

Bottom line is this has been the worst brokerage and banking relationship I have ever experienced. Considering I have always attempted to try to build a solid relationship with any company I deal with, in this case, being with Scottrade, especially in the end, it was highly disruptive to my life financially. A day ago, this company closed my account without warning, claiming I was using my account for business purchases and that it was company policy to do so. Sure, there was much activity in my account. But who 's to say I was making these purchases for personal reasons?! And further, who the heck tells me how to spend my money?! I work - hard for the money that I both earn and trade, and it carries heavy weight in my everyday life. So when Scottrade - my account with an over $60000.00 balance, it created a strong hindrance from


Bill payments had to be delayed, and simple everyday operations had to be placed on hold. Never in my life had I receive such low disregard and terrible treatment for a loyal customer. And to further the disgust of company operations, when I wanted to speak with a supervisor about all of this, I was transferred to my local branch instead and had to deal with a middle associate. I would love to point out that there were n't any illegal transactions made, no negative balances occurred, or no tainted or disrespectful conversation or acknowledgment toward staff. I honestly ca n't think of anything I did to deserve this type of treatment. I only made purchases and completed needed transactions when I needed to. I only used a bank account in a way that a bank account was used for. Overall, this company should be much better than it is. And I would n't return within its ranks, even if it paid me $ - to do so.

Scottrade Bank customer in California
Oct 30, 2015

* Source: CFPB Complaint Database

Scottrade Bank response to complaint:
Closed

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