Scottrade Bank Bank Account Or Service Complaint

Savings account Deposits and withdrawals

Scottrade Bank Bank account or service department,

Savings account Deposits and withdrawals Connecticut

Scottrade had a database leak that effected nearly - - customers. Exposing their personal information online and allowing fraudsters to login to their online bank account stealing the money as well as selling the personal information to facilitate fraud. I was - of the victims of Scottrade 's failed security and I am writing this complaint to express my concerns that Scottrade is not doing enough to assist customers who have been effected by the breach and Scottrade is also downplaying the amount of information that was exposed. Specifically, the following problems have occurred : 1. ) Scottrade ignored Whistleblowers who had been reporting to management that their databases were not property secured and that important authentication information was not robustly secured. 2. ) The protection services provided by Scottrade are not retro-active. Thus if your account was hacked in -, -, or most of -, you have no protection and Scottrade willfully admits that it is not providing protection for customers. 3. ) Scottrade will not clarify to me whether my Scottrade Bank account was also affected. Furthermore, Scottrade states that my passwords were encrypted and not hashed which is a very serious security concern. This in combination with the fact that Scottrade stores your personal information is plain text makes me regret my decision to bank with Scottrade.

Scottrade Bank customer in Connecticut
Jan 07, 2016

* Source: CFPB Complaint Database

Scottrade Bank response to complaint:
Closed

Consumer disputes how Scottrade Bank handled their complaint

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