U.S. BANCORP Mortgage Complaint

U.S. BANCORP Mortgage department,

VA mortgage Trouble during payment process Tennessee

On -/-/- my husband was contacted by our Property Tax office here in - County, Tennessee. They stated that our property taxes due had not been paid. I contacted our mortgage lender, US BANK, and they stated that the taxes were paid in -/-/- and were returned in -/-/- as a tax refund. It was not until -/-/- that we found this out. According to US BANK, they have a work order on this. On -/-/- we called our tax office and they stated that the taxes have yet to be paid. I called US BANK, spoke with an - who said that when she spoke with the tax area of the US BANK that the work order is still open, but now has a rush on it. We have 2 parcels and she stated that is the problem. Taxes are paid by a 3rd party and US BANK needs to look into the situation before they can pay the taxes. In -/-/-, when the taxes were paid by the escrow with US BANK. there was no issue. I explained that these taxes are due at the end of the month and I will not incur more expense due to their negligence. Also, because my husband and I do not make alot of money, we were approved for a " rebate '' on our taxes, after they are paid. If they are not paid by the end of the month, we lose that too.