Lobel Financial Corporation Consumer Loan Complaint

Lobel Financial Corporation Consumer Loan department,

Vehicle loan Problems when you are unable to pay California

On -/-/2017 Lobel Financial Corporation ordered - to impound my vehicle as that I had a past due in their record. Prior that day I spoke with their representative informing him that they had a mistake to sent my account in collection without informing me since I do not had any past due if it is the balance of the current bill that I will pay on -/-/2017. That current balance was - dollars since - was already paid. But still they did tow my vehicle the same day that we agree I had to go to their office. That balance was not more than 20 days past since my bill go for - of each months to the - of next months.


I wait their call the same days it did not happen. Saturday their customer service said that the department was close. They exactly know that the storage was 70/hours who obviously is also stealing people money. On Monday I call again but their customer service could not transfer me but promise that they will call me back. They did not. On Tuesday I called again and same result. Wednesday finally I was transfer to their redemption department who still told me that I own them money even I did pay that balance of - and tell me that I had also to pay their toll fee. Did I told them to tow my property without informing me. I told her to verify her record because I did not had any past due and already pay the balance. On the same I month I sent them a money order of - who add to the - dollars paid on -/-/2017 will be - who is their toll fee requirement. But in my surprise in that -/-/- to end of -/-/- I did not receive any release letter or bill statement. I had keep texting, calling or email them without no success. So obviously they want my vehicle and not their money. But what is more insane is that when I ask for my belonging their coastline Recovery service inform me that they did already give it way without informing me. That asset items in my vehicle had a value of - dollars, my work equipment belong to - as detex was also in my vehicle who value are higher as well and my passports. I can you not give me my passport back who is property of my country - who results can make my consulate the right to sue or report them. But they still put the balance of the loan in my record who prevent me to get another vehicle and hurt my credit. - value asset in my vehicle, my vehicle who I did pay already over - dollars when the current value if - dollars ... This is an abuse so I am suing them in a superior court because they are just thieve in my eyes this justify - complaint with similar behavior. You do not treat customers like that if you want to make money instead to get their vehicle to re auction it so the same dealer can buy it and get a new customer to get a new loan from them while the old customer still pay them a loan while he does not had the vehicle anymore. But what it does hurt me more is my passports ... Last time I called them, they did transfer to so many number until finally someone told me if I did not retrieve my property already. I come I will retrieve my property if after receiving the balance and the fee requested you did not sent me a release letter? She answered sir we do not send a release letter then how can I know that I had to retrieve my vehicle when your contractor I telling me that I had to go with appointment and only if I receive a release letter from Lobel Financial. She put me in hold then to come ask me to pay them - for -/-/- to -/-/-. Why I will pay you when I does not had my property but you had it. But still I agree to pay them but she said that their manager said I had to pay coastline as well. Seriously!