HOVG, LLC Debt Collection Complaint

HOVG, LLC Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Washington

- was in a car accident on -/-/-. The accident was covered by - Company. The ambulance company, - has sent - case to collections after months of repeated communication between me and them regarding the invoice. - was the victim, - claimed responsibility and somehow, the Ambulance Company is penalizing -. -/-/- Vehicle accident happened. -, the victim, is a - who is -, - and uses a -. She - as a result of the accident and is transported by - to - Hospital - miles away.


I was told to ignore the bill. In the meantime, - of - has been assigned to the case. -/-/- I write letter to - of - : Did - pay the ambulance service or not? Is this a bill that mom is expected to pay? Please advise. -/-/- Receive invoice dated -/-/- from -, $270.00 for the travel on -/-/-. -/-/- I write another letter to - and include attachment of the invoice from - that I received on -/-/- : -/-/- I write letter to - : trip # - I say this bill has been sent to - at - insurance. I give them his contact info and say to contact him for assistance with the payment. -/-/- Letter from - saying - had been paid by -. check number # - for $730.00. -/-/- Receive another bill from -. I replied including xeroxes of the documents that I had received from - of - indicating that - had been paid. -/-/- I called ambulance company, spoke with - in billing. She said that mom owes $360.00. ( Why more than the first bill of $270.00? ) - had explained to me in a letter that the ambulance company needed to get the money back from -, and that they had already been paid. I requested a letter from - stating why - owes the amount of the bill of $360.00. I said that - of - told me that it was their responsibility now and that - had paid the bill. - wanted me to contact - again. Her explanation why it was n't their responsibility was confusing. I requested that she write a letter to me explaining what i needed to tell -. She was silent, then finally said, " I have - phone number, I can call him. '' She said that she would be able to talk to him in terminology that he understood and would call. -/-/- We return from vacation to find another invoice from - for $360.00. This letter is dated -/-/-. The letter says that the bill is past due and and are going to be sent to collections. -/-/- keep calling ambulance company. no answer to voice mails left. -/-/- I call - and reach -, She recalls the conversation that we had. She said her priority is to answer calls, not make calls until all calls are answered and she 's had no chance to call - of -. I explain to her that I had received a letter from - saying that that they were sending - case to colllections in 10 days if not paid. - of - said she could handle that right away and take care of it so - account is not sent to collections. -/-/- Get a bill from the credit company BAY AREA COLLECTIONS. I ignore the bill, thinking the letter was sent before ambulance company called them to cancel. -/-/- Another letter comes from collections threatening action to credit.