Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Identity theft / Fraud / Embezzlement California

I reported a fraudulent charge on my credit card to Synchrony Bank They sent a fraud claim form that I completed and sent back. I then received a letter from Synchrony denying my Fraud Claim. " Customer released account information to a third party '' was the reason given for the denial. On the fraud claim I told them that credit card information was given over the phone to - for a purchase. My wife - who is also authorized on this account made the phone call. Information was not given to a third party. A fraudulent charge was made for $7400.00 from - on -/-/2016. We did not make this purchase nor did we received anything for this charge. It is a completely fraudulent charge.