Synchrony Financial Credit Card Complaint

Billing statement

Synchrony Financial Credit card department,

Billing statement Ohio

On - -/-/2017, I opened a new credit account through American Eagle Outfitter with Synchromy Bank - Then on - -, 6 days later, i received an email saying my statement period had ended and I owed $25.00. It said I could view or pay balance by clicking - of - links. I click the links and could not view or pay as I hadnt received the card yet to register my online account with them. So my due date with them is by - -. I have no way to log in or pay this statement balance/. I had this account 6 days before the statement was printed and with the due date of - -, my account will not even have been opened 30 days and it will already be overdue! This is unfair practice to the consumer!

Synchrony Financial customer in Ohio
Apr 03, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201701234567Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialBilling statement2.2%60.0%31.1%6.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.5%53.6%29.3%6.6%3.9%5.4%0.5%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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