Bank of the West Bank Account Or Service Complaint

Bank of the West Bank account or service department,

Checking account Using a debit or ATM card Florida

On -/-/2017, I discovered a $160.00 fraudulent charge on my Bank of the West checking account. I had authorized a $20.00 copay charge and the doctor 's office instead charged $160.00. I called Bank of the West that same afternoon and told them I wanted to report the fraud. The csr said she would mail and email the dispute form. After waiting 4 days with no response, I sent an email to their customer service dept. The response said I should just type out my complaint with all of the pertinant information and my signature. I faxed it to the number listed. Today is the -/-/- and I still have not been contacted by the bank, nor has the money been credited back to my account. I have done this same procedure with another bank when my card was stolen and I was credited immediately and the issue was resolved with one phone call.