Synchrony Financial Credit Card Complaint

Identity theft / Fraud / Embezzlement

Synchrony Financial Credit card department,

Identity theft / Fraud / Embezzlement California

I 'm a victim of identity theft, and credit monitoring/freeze by - has proven ineffective. I recently found $5200.00 worth of charges to a banana republic account that I have n't used in years on my credit report. I called - to report another case of fraud and they called Synchrony Bank, but they were unable to successfully dispute charges or help. They left it to me to call Synchrony Bank at a later time and request statements ( all statements ) of charges so that I could dispute them as fraud. - did confirm with Synchrony bank that a flagged fraudulent address had been issued a replacement card and was incurring the charges. The same fraudulent address in - CA that has been the source of my many issues. Despite this, Synchrony bank would not give information/release the statements.

I 'm in a difficult position where : 1. Synchrony bank knows fraud has happened, and has confirmed this with -. 2. - is unable to help me until I have all the fraudulent statements AND 3. Synchrony bank will not send copies of the statements to me because I do not have the security information the ID thief put in place. Summary : Synchrony Bank & Banana Republic would like me to pay them $5300.00 for a bill they ca n't show me.

Synchrony Financial customer in California
Mar 28, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with non-monetary relief

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