Bank of America Credit Card Complaint

Bank of America Credit card department,

Closing/Cancelling account Indiana

In -, without notice, Bank of America force closed - of my accounts without any notifications, reason, or consent. When I asked them for a reason, they said I would receive mail detailing the reason ( which I have not received ). They did not tell me I still had a $25.00 balance on one of them. Fast forward today, I noticed a derogatory mark on my - report. I called into Bank of America today asking why there was a derogatory mark on my credit report. They initially claimed it was because I failed to make payments for 60 days. When I pressed with information that it was closed in -, they claimed it was closed without my consent for some " internal reasons. '' The account was set up to auto-pay $25.00 each month until the balance reached -. After running my second to last payment in -, they closed the account with $25.00 remaining


Bank of America offered to submit a form to expunge this record from my - report, but stated that because it was in collections, I could not pay off the $25.00 to BoA but instead needed to go through - to find the collection agency and pay off the balance there. I called - to file a dispute of the record and find the collection agency responsible for the $25.00 debt. - claimed that the balance was not in collections. Lo and behold, Bank of America also failed to notify me that they reported the " delinquency '' to - as well. Now I am not sure if they reported it to - or any other agencies. After spending an hour with - to dispute the mark, I found it ridiculous that I had to clean up Bank of America 's mess. This should be Bank of America 's responsibility to clean up the mess they caused. They intentionally harmed my credit report and provided no means to settle the remaining balance, which I could happily do right now. I am in the process of purchasing a house and Bank of America is costing me both opportunity costs and higher interest rates as a result of their mistake. Please CFPB, set Bank of America straight.