Wells Fargo & Company Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Wells Fargo & Company Consumer Loan department,

Vehicle loan Managing the loan or lease Texas

On - -, 2017, last date to pay vehicle note before penalty, I received call from Wells Fargo Dealer Services. - ID - informed me of late fee due today. I reminded her that the - day was today and no late fee should be applied. She continued with the amount of the late fee : $100.00 ; and said that the late fee is added the - day. Why should it even exist when the consumer ( me ) is paying on the - day? I refused to pay her total $450.00 that includes the said late fee, but paid the monthly $350.00 ( $350.00 ) over the phone. Each time I have had difficulty with Wells Fargo Dealership and presented my concerns to CFPB, it was resolved with justice.

Wells Fargo & Company customer in Texas
Mar 24, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyManaging the loan or lease61.4%10.7%27.1%0.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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