Wells Fargo & Company Consumer Loan department,
Vehicle loan Managing the loan or lease Texas
On - -, 2017, last date to pay vehicle note before penalty, I received call from Wells Fargo Dealer Services. - ID - informed me of late fee due today. I reminded her that the - day was today and no late fee should be applied. She continued with the amount of the late fee : $100.00 ; and said that the late fee is added the - day. Why should it even exist when the consumer ( me ) is paying on the - day? I refused to pay her total $450.00 that includes the said late fee, but paid the monthly $350.00 ( $350.00 ) over the phone. Each time I have had difficulty with Wells Fargo Dealership and presented my concerns to CFPB, it was resolved with justice.
Wells Fargo & Company customer in Texas
Mar 24, 2017
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with explanation
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