Wells Fargo & Company Credit card department,
Wells Fargo Personal Credit Card ( including all other consumer products ) forcefully required all consumers to change their user profile and passwords in late - - early - without the adequate provision for consumers to retrieve their information in the event they got stuck, forgot their tangible card. This change got me locked out of my account a few many times causing delays in my credit card payments. Upon speaking to WF on the third lock down and one delayed payment, no action was taken to rectify this and I was recorded with a delayed payment on my credit score. I want to take legal action on WF for not providing consumers with provisions to retrieve their information at any given point in time. Security robustness can be provisioned without inconvenience.
Wells Fargo & Company customer in Washington
Mar 14, 2017
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with monetary relief
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