Bank of America Mortgage Complaint

Bank of America Mortgage department,

Other mortgage Application, originator, mortgage broker Florida

Bank of America promised me an interest only mortgage for a non-jumbo loan amount. Then as I was putting in an offer for a house the bank told me they had changed their qualifications and said no mortgage even though 1 ) I still qualified w the new criteria, 2 ) the new criteria was not accurate and does not exist. After six months of trying to get the promised mortgage reinstate w the bank ignoring me, with my even sending Bank of America the note from my doctor regarding my - they requested, the bank finally responded to me that they no longer offer the interest only loan. Was seeking when they still do.


Then those who originally denied me found out about my approval and at the managing director level contacted the manager of mortgage services and had a person call me and tell me the loan I had finally been approved for no longer exists. However I re-contacted the same department brokers and was told it does exist and they sent me another letter affirming my being 100 % qualified! For some reason even though the loan continues to be offered and I continue to be fully qualified thru today, senior management of the - Bank of America continues to discourage and block me from obtaining it. I believe there are two aspects to this, one may be discrimination due to my source of income although they fully meet all federal and bank standards and the other is they simply are misinformed about their own products although many of their brokers continue to assure me that the loan I am seeking exists and I am fully qualified.