ProCollect, Inc Debt Collection Complaint

ProCollect, Inc Debt collection department,

Other (i.e. phone, health club, etc.) Disclosure verification of debt Not given enough info to verify debt Texas

We moved out of our apartment in -. We left the apartment immaculate, even cleaning behind the oven and vacuuming our way out of the apartment. Several weeks later the apartment management presented us with a bill for "repairs" that was full of mistakes and most of the items included were false and/or in violation of the Texas Property Code. In other words, almost all the charges were for things we either didn't owe or were for things that they could not charge for by law. We attempted to resolve with the apartment management, but they refused to remove the wrong / illegal items. Instead they sent it to collections.


thousands of dollars. The collections agency filed a collection on our credit reports. We have attempted to resolve via the proper channels: -/-/-: we sent letters to the - credit bureaus per the FCRA to dispute the information and request them to validate the data. All - responded that they investigated and that the creditor says it was valid. When called to discuss, the credit bureaus said "you need to have the collection agency remove. We just ask them if it is valid." -/-/-: we sent a letter to the collection agency per the FCRA and FDCPA asking them to validate the data. They replied that the creditor said it was valid and sent us copies of the lease and the form showing the illegal/wrong charges. They provided no proof. -/-/-: we sent a letter to the collection agency per the FCRA and FDCPA stating that what they provided was not proof. It also clearly stated what was incorrect or illegally reported, and requested they remove the improper charges and remove the collection from my credit reports. They replied on -/-/- that the creditor contends the charges were valid and resent the same information from their previous letter. No proof was supplied. -/-/-: we sent a letter to the - credit bureaus per the FCRA to inform them that we asked the collection agency to validate the debt and remove if incorrect, and that the collection agency could not do this. We requested they remove the collection or we would file a complaint with the FTC and/or pursue legal action.