CICA Collection Agency, Inc. Debt Collection Complaint

CICA Collection Agency, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Puerto Rico

The complaint is against one of the Telephone/Internet companies in PR ( - ). The service was cancelled on the -/-/- due to bad service ( various reports of interruption in the service, delays in follow up and time the repair job was coordinated and completed and the charge for a service was not given ). Even though all those issues, I had to wait until the end of the contract to cancel the service. Due to the fact that I signed for a service that I never received. That is, I extended the contract agreement to have an upgrade in the internet velocity to find out the service was not available to the area of residence. So, I had to wait on a contract to expire when the service was not provided.


Receipt was issued. To my surprise I received a letter stating that I had a debt for $23.00 from the internal collection agency of - ( CICA Collection Agency , Inc. ) dated -/-/-. Called - and was told that the debt came after a final audit. What audit do they need when you can see all the records online? Besides, that was something worked at the time of cancellation, not otherwise. Where do I raise the flag and think about this being a fraudulent tactic and something to bring to the attention of the authorities and for an audit not only of my account but other accounts? When in a conversation with other office workers at lunch they told me they had a similar issue once they cancelled the account and something like $23.00 was the amount owed after a final audit. Since it was a small amount the paid it and forgot about it. Once again, I am convinced the charge is not a valid one, more so, is a fraudulent one requiring an investigation.