Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Closing/Cancelling account New York

I have old navy visa card exp. date - used to pay bills with it.they stop the card without giving me a notice which gives me bad credit and they charge me a late fee.I did n't authorize to stop my card and I pay my bill in advance before I received.when I call customer service they told me they sorry.there a payment for - paid on -/-/17 by - - bank they told they received they still asking for it.