TransUnion Intermediate Holdings, Inc. Credit Reporting Complaint

Credit monitoring or identity protection billing dispute

TransUnion Intermediate Holdings, Inc. Credit reporting department,

Credit monitoring or identity protection Billing dispute Nevada

I had recieved a copy of a background check from a prospective employer, and it had wrong info on it, so I looked up the - credit agencies online to get my free report from each -. Transunion had the advertisement of - a full report free online, i clicked on it and it didnt give me the free info, said that it was a $1.00 to get the full report and to be able to continue to check my credit with them. So i entered my debit card info, but three months later, I was check my bank ststements for a bill charge I had paid, to see if it went thru, and noticed i had been charged by transunion 4diff times, over three months, and that I had incrued overdraft charges on my account the same days, due to not being aware that they were actually charging me for the " $1.00 '' service. I went online to complain that i never signed up for anything other than their - $1.00 program, so i could check my history, there wasnt a way to do it online, i had to call, and the guy i spoke to said i

of them. He stated they had nothing to do with that that i would have to talk to my bank. I said that they needed to refund the charges to me, and he said he could not, i said i wished to cancel, and he started saying all this stuff about how their program was vital to make sure i didnt get identity theft and to make sure it was 100 % accurate, i said i just wanted to cancel, he had me on the phone for about - telling me all the " great and wonderful '' aspects of their program. Finally, he transferred me so i could cancel the program. I spent about 1 1/2 hours on the phone, disputing the charges and trying to cancel. After I got off the phone I called my bank, and told them that transunion was only supose to have only charged me for $1.00. My bank refunded the first $16.00 charge. But i had already paid the overdraft fees, so I left it at that. But, seeing the info on your site, I figured I would put in a complaint, because it really wasnt clear that they were enrolling me in another program, and that they would be able to charge my bank account for other amounts than what i had authorized. And i think that they should pay people back for the overdraft charges if the charges were incrured because people werent aware of the additional fees they charged.

TransUnion Intermediate Holdings, Inc. customer in Nevada
Feb 26, 2017

* Source: CFPB Complaint Database

TransUnion Intermediate Holdings, Inc. response to complaint:
Closed with explanation

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