Wells Fargo & Company Consumer Loan Complaint

Wells Fargo & Company Consumer Loan department,

Vehicle loan Managing the loan or lease California

RE : --. On - I have talked to Wells Fargo Waiver dept regarding non-drivable vehicle, due to accident, insurance cancelled without notice and Bank Stated there will be insurance on the vehicle and charge me additional premium on top of my regular auto payments. The representative ( - at - ) asked me to send ( via fax - ) the null letter from Insurance company with the date of loss AND WELLS FARGO WILL DO A WAIVER FOR ME. I was advised, that Bank will send an adjustor to look at the damages, prior to mechanic/auto body shop working on it. Vehicle had been sitting at the auto body shop. The shop also contacted bank and no response received from the bank.


Last month, I stopped payment, so the bank could contact me. When it became 29days past due, the bank contacted me. I have asked representatives to look into the matter as stated above. Representative became rude and could not help me, as her department was different, she failed to contact correct department to research the matter. Later bank called me again several times, I picked up the phone and they hang up without speaking to me. I need to understand where is the customer service to resolve issues? Why such matters can not be directed to the correct department in order to solve situation rather than incur more debt, ruin credit worthiness and letting client pay storage fee. When do I get a waiver on such?