Synchrony Financial Credit Card Complaint

Transaction issue

Synchrony Financial Credit card department,

Transaction issue California

Unfair business from creditor. I had an Old Navy Credit Card since -. I have never looked at my balance. I just paid online every month. In -, I reviewed the statement on line and there was an item of $19.00 and $8.00 which I am sure this item was not mine. I went back to all the statements in - and -, Old Navy has been billed me the same amount every month. I have contacted Old Navy in - - but I got direct to the machine system. Then I sent a letter in -. Old Navy promised to refund me the money that they have mistaken billed me since -. Again, same item shows on my - statement but under different name. The statements of - and - showed the transaction under - but the statement of - - shows Miscellaneous Adjustment three time with the amount $19.00 and $8.00.


Old Navy have treated me unfairly. I appreciated your attention with my matter. Sincerely, - -

Synchrony Financial customer in California
Feb 24, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialTransaction issue51.1%36.2%12.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTransaction issue0.1%5.4%3.9%3.8%0.7%26.8%58.9%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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