Regions Financial Corporation Bank Account Or Service Complaint

Other bank product/service Using a debit or ATM card

Regions Financial Corporation Bank account or service department,

Other bank product/service Using a debit or ATM card Tennessee

I attempted to make a withdraw from a Regions ATM in the amount of $280.00 from an - - - card. I use this ATM several times a month in varying amounts without issue. Today I received an error message after submitting my withdrawal and I was not given the cash requested or a receipt. My - account was debited for $280.00 to include the fee charged. After contacting Regions about this issue, I was told they have no record of the transaction and would not be able to assist me whatsoever. Their ATMs error is costing me considerable financial strain. I needed this money to pay my car payment which will now be late and runs the risk of repossession.

Regions Financial Corporation customer in Tennessee
Feb 17, 2017

* Source: CFPB Complaint Database

Regions Financial Corporation response to complaint:
Closed with explanation

Consumer disputes how Regions Financial Corporation handled their complaint

Created with Highcharts 4.2.3Regions Financial CorporationComplaint HistoryComplaints1/20163/20165/20167/20168/201610/201611/201612/20161/20172/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Regions Financial CorporationUsing a debit or ATM card71.4%14.3%14.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card0.1%4.4%2.1%1.5%2.7%24.6%63.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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