Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Closing/Cancelling account Maine

I had a Lowes Credit Card since -/-/- and have never missed a payment until I had a serious car accident -/-/-. I was in the hospital for two and one half months, - then I went to -. I am now home. During that time I called Lowes to tell them that I was - from the crash. I told them about the crash and explained that once I was home I would take care of the account. I never dreamed I would be away from home for over three and one half months. My purse was evidentaly left at in my car after the crash. I have not seen it since. I live alone. I was in a hospital that was 2 hours from home and friends. I called Lowes on - to notify them about the crash and they said OK. I called again on -/-/- to give them an update and assure them that when I was able to get home I would pay what was owed. They said OK. I called on -/-/- and was told that the account was closed. I did not have any warning that this was going to happen. I asked the supervisor why I was not notified and she said I had requested not to be called at home. I checkd that and it was on a form I filled out -/-/- when I opened the account. I said why did n't Lowes send me a letter? She said they do not do that as it can be construed as a threat!! I have other credit accounts and each one like - - and -, etc., helped me through this difficult time. Please can you get this account opened again for me so I can have a good credit rating? Thank you