SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Savings account Deposits and withdrawals Georgia

On -/-/- I faxed - affidavits regarding - unauthorized debits to my Suntrust savings account. I also called Suntrust on -/-/- regarding - unauthorized checks debited from my savings account and was provided with - case numbers. On -/-/- I received 2 letters informing me of credits to my savings account from - of the unauthorized checks. On -/-/- I took the - affidavits that were mailed to me to a Suntrust branch to have them witnessed, notarized, and interoffice-mailed from the branch. On -/-/- my savings account was credited for the - checks associated with the - affidavits. The remaining check amount of over $2000.00 has not yet been credited back to my account. I never received an affidavit for this claim made by me on -/-/-. I have called Suntrust fraud department 8 times between -/-/- and -/-/- regarding the status of the remaining claim. On 6 of those calls I was told that the claim is still in process, that the case would be escalate, that I would be contacted by phone or email with 72 biz day hours, and on at least one of those calls I was told that an affidavit was not required at that time. I have not been contacted by Suntrust by any method regarding this final claim. On my last call today ( the first call was dropped after being put on hold ) after I advised the associate that I would report this situation to CFPB, the media, and/or upper management, I was advised that an affidavit would be sent regarding the claim.