Wells Fargo & Company Consumer Loan department,
Vehicle loan Managing the loan or lease Georgia
Wells Fargo Dealer Services refuses to release information regarding my vehicle loan. In order to refinance, I need them to fax or mail my original contract to the new lender. After two and a half weeks and six different conversations with several customer service representatives, each with different understandings of what information they may or may not release and how. Not even customer service supervisors, - ( on duty Friday, -/-/2017 around - EST ) or - ( on duty Tuesday, -/-/2017 around - EST ) would get the " Document Management '' Department to deliver my information. My business is effectively being held hostage by Wells Fargo while interest on the loan accrues.
Wells Fargo & Company customer in Georgia
Jan 25, 2017
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with non-monetary relief
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